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  • 24 Apr 2017
  • Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

contrast to Mulally, General Motors CEO Rick Wagoner and his predecessors refused to transform GM’s product line, even as the company’s North American market share slid from 50 percent in the 1970s to 18 percent. When the automobile... View Details
Keywords: by Bill George; Auto; Food & Beverage
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

decisions? Each team member is responsible for research within their area: talking to big customers, participating in supplier forums and webinars, scouring competitor websites. At the meeting, team members share their findings and... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • January 2021
  • Case

Anodot: Autonomous Business Monitoring

By: Antonio Moreno and Danielle Golan
Autonomous business monitoring platform Anodot leveraged machine learning to provide real-time alerts regarding business anomalies. Anodot’s solution was used in various industries in order to primarily monitor business health, such as revenue and payments, product... View Details
Keywords: Digital Platforms; Internet and the Web; Knowledge Sharing; Information Management; Sales; Value Creation; Product Positioning; Israel
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Moreno, Antonio, and Danielle Golan. "Anodot: Autonomous Business Monitoring." Harvard Business School Case 621-084, January 2021.
  • 16 Sep 2014
  • First Look

First Look: September 16

between April 2003 and March 2004. The firm's relative performance incentive scheme rewards a worker for outperforming her co-workers. We find that a worker does not act on the monetary incentives to outperform co-workers who share the... View Details
Keywords: Sean Silverthorne
  • 02 May 2005
  • Research & Ideas

Four VCs on Evaluating Opportunities

to being leapfrogged by technology. So we don't want to be too early, but we don't want to be too late. Everyone wants the $1 billion market. We don't necessarily target market share for our companies; we target revenue. We expect north... View Details
Keywords: by Lauren Barley
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

The Absence Of Strategy Many of the pioneers of Internet business, both dot coms and established companies, have competed in ways that violate nearly every precept of good strategy. Rather than focus on profits, they have sought to maximize View Details
Keywords: by Michael E. Porter
  • 12 Mar 2006
  • Research & Ideas

New Research Explores Multi-Sided Markets

the profits come from the other side. Can you give an example or two and explain why these markets are structured like this? A: Dating clubs usually charge only the men, and credit card companies make their revenues mostly from merchants... View Details
Keywords: by Sean Silverthorne; Technology
  • 30 May 2018
  • Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

higher store price. This store competition dampening effect helps the retailer offset lost revenue from the decided consumer by charging the undecided consumer more. Retailers can benefit from self-matching even with smartphone-equipped... View Details
Keywords: by Dina Gerdeman; Retail
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

search affiliated sellers (stores). There are three motives for diverting search (i.e., inducing consumers to search more than they would like): 1) trading off higher total consumer traffic for higher revenues per consumer visit, 2)... View Details
Keywords: Martha Lagace
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

“There was not a single person or car,” he recalls. The eerily quiet scene was a jarring reminder that the pandemic was taking a huge toll on many businesses that saw sales and revenue figures abruptly plummet. Rouen and two fellow... View Details
Keywords: by Lane Lambert
  • 08 Jul 2019
  • Research & Ideas

Are Paywalls Saving Newspapers?

Media outlets large and small have adopted digital paywalls to augment dramatic declines in print revenues, but given their negative effect on website traffic (and, in turn, online advertising), are paywalls an effective sales strategy? A new study that incorporates... View Details
Keywords: by Kristen Senz; Journalism & News; Media & Broadcasting
  • 27 Feb 2019
  • Research & Ideas

The Hidden Cost of a Product Recall

many types of innovation for the firms that experience them.” There’s also a second, less studied wave of damage, as competitors ramp up product development efforts to snap up displaced customers and solidify market share gains. This... View Details
Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies
  • 09 May 2017
  • What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

it) creates undue risk of moral hazard, simply because boards and senior management are often significant shareholders. If it is true that the average tenure of a CEO today is 3 years, how could any sane CEO not seek to maximize share... View Details
Keywords: by James Heskett
  • 21 Jun 2022
  • HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

co-authors include 2021 graduates Kriti Gupta, Mehek Punatar, Poonam Sacheti, and Poorvi Vijay. Microsoft’s scale vs. Slack’s customer engagement On paper, Microsoft appears to have the upper hand. During the two-year period the case examines, Microsoft’s View Details
Keywords: by Lane Lambert; Information Technology; Technology
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53161 forthcoming European Accounting Review The Role of Overbilling in Hospitals' Earnings Management Decisions By: Heese, Jonas Abstract—This paper examines the role of overbilling in hospitals’ earnings management... View Details
Keywords: by Sean Silverthorne
  • 28 Nov 2018
  • HBS Case

On Target: Rethinking the Retail Website

been tanking, with shares recently trading at $1.50. And in October, Sears filed for bankruptcy protection, following the dark road paved by Borders, RadioShack, and Toys ‘R’ Us. “Target had to make this big shift from thinking only about... View Details
Keywords: by Dina Gerdeman; Retail
  • 09 Nov 2021
  • Research & Ideas

The Simple Secret of Effective Mentoring Programs

given the chance. You have to make the program apply to everyone, not just those who volunteer.” The researchers share their findings in the working paper Treatment and Selection Effects of Formal Workplace Mentorship Programs, coauthored... View Details
Keywords: by Jay Fitzgerald
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

customers to come to them, they need to go to their customers. Past research demonstrates that firms who maintain or accelerate customer-centric philosophies consistently outperform firms that do not. In fact, they gain market share from... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 13 Jan 2020
  • Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

different kinds of transactions and different time periods.” In order to analyze private equity’s effects, Lerner and his colleagues had to overcome several hurdles. The data they analyzed comes from the US Census and Internal Revenue... View Details
Keywords: by Michael Blanding; Financial Services; Banking
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

operating cost was rising, as well. Many B2B marketplaces, for example, continued to increase revenue despite decreasing and ultimately disappearing margins, which led to the collapse of their business models. eBay View Details
Keywords: by Marco Iansiti & Roy Levien
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