Retail Banking - Publications - Faculty & Research

20 Jul 2021
Research & Ideas

Bankruptcy Spells Death for Too Many Businesses

information from Bankruptcydata.com, Bloomberg Law, Moody’s Investors Service, and the Federal Reserve Bank of St. Louis, Antill studied 503 nonfinancial companies, each carrying more than $50 million in debt at the time of default... View Details

Keywords: by Rachel Layne

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

Australia’s fourth-largest company, agreed to let Buell and Choi test the benefits of trade-off transparency among its prospective credit card customers. Commonwealth Bank is the country’s biggest issuer of credit card loans, with almost... View Details

Keywords: by Danielle Kost

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

clients with supply chain solutions. With five distribution centers and three logistics warehouses, and over 1,000 employees, Logistics previously managed more than 50 outbound orders per day to refill stores and retail locations for its... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

Teaching Interest

Overview

Globalization and Emerging Markets (Elective Course) The world order has changed significantly in the last two decades. The influence of western-style varieties of capitalism has been challenged by new forms of capitalism that rely less on private enterprise and on the... View Details

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

Purchase

September 1999 (Revised April 2001)
Case

Credit Suisse (A) (Abridged)

By: W. Earl Sasser and William E. Fulmer

Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details

Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Banking Industry

Citation

Find at Harvard

26 Jun 2019
Research & Ideas

Why the US-China Tariff Standoff Hurts American Companies More

down in May. He teamed with prominent economists to study price data from June 2018—the month before the trade war began—to early 2019. Their work combines import and export prices at the US border, collected by the Bureau of Labor Statistics, with View Details

Keywords: by Danielle Kost; Retail; Retail; Retail

29 Oct 2000
Research & Ideas

Building a Powerful Prestige Brand

advantage. Most of these retailers allowed consumers to buy on credit. Many, such as Marshall Field's, issued a store charge card to good customers. Charge cards and other possibilities for buying cosmetics on credit were particularly... View Details

Keywords: by Nancy F. Koehn; Retail; Retail; Retail

31 Aug 2010
First Look

First Look: August 31

Furthermore, a third experiment shows that people tend to discount the wrongness of crossing ethical boundaries to hurt or help others when the action restores equity. The Private Equity Advantage: Leveraged Buyout Firms and Relationship View Details

Keywords: Sean Silverthorne

07 Nov 2007
Op-Ed

How Marketing Hype Hurt Boeing and Apple

and brand-building can boost stock prices by raising customer and investor expectations. But the penalties for not delivering on marketing promises are fast becoming as significant as not meeting quarterly earnings targets. Boeing had View Details

Keywords: by John Quelch; Aerospace; Consumer Products

12 Aug 2002
Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

principle is "buyer beware." The dynamics of the financial markets are the attempt of the bank to sell to suspicious investors. In bubbles, the professionals in the Financial Value Chain get too successful at fooling the View Details

Keywords: by D. Quinn Mills

27 Sep 2024
Research & Ideas

Charting 'Cheapflation': How Budget Brands Got So Pricey

of the costliest, according to an analysis of microdata from large retailers by Harvard Business School Professor Alberto Cavallo. In a forthcoming article in the Journal of Monetary Economics, Cavallo and coauthor Oleksiy Kryvtsov,... View Details

Keywords: by Ana Elena Azpúrua

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

58,294 face-to-face retail banking transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our models, which explain... View Details

Keywords: Sean Silverthorne

14 Aug 2019
Sharpening Your Skills

The Manager's Guide to Leveraging Disruption

booksellers have survived. How Disruptive Innovation Changes EducationChristensen advocates for innovation to spur much-needed improvements in public education. Using Fintech to Disrupt Eastern Bank from Within When Eastern View Details

Keywords: by Sean Silverthorne

09 Jun 2003
Research & Ideas

Incentives and Operational Excellence

to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of for five dollars after three months, so the View Details

Keywords: by Martha Lagace

20 Mar 2012
First Look

First Look: March 20

did not gain water during the privatization. This suggests that propaganda was persuasive when it had a basis in reality. Foreign Entry and the Mexican Banking System, 1997-2007 Authors:Stephen Haber and Aldo Musacchio... View Details

Keywords: Sean Silverthorne

19 May 2020
Research & Ideas

Why Privacy Protection Notices Turn Off Shoppers

good thing not to have any privacy policy,” John says. It’s almost as if you had the choice of two banks in a sketchy neighborhood, one with bulletproof glass and one without. For their last experiment, the researchers consciously tried... View Details

Keywords: by Michael Blanding; Retail

02 May 2017
First Look

First Look at New Research: May 2, 2017

Louis T. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52575 The Cross Section of Bank Value By: Egan, Mark, Stefan Lewellen, and Adi Sunderam Abstract—We study the determinants of value... View Details

Keywords: Carmen Nobel

04 Nov 2014
First Look

First Look: November 4

Publications November 2014 Centro de Estudios Espinosa Yglesias Los Buenos Tiempos Son Éstos: Los efectos de la incursión de la banca extranjera en México después de un siglo de crisis bancarias [These Are the Good Old Days: Foreign Entry and the Mexican View Details

Keywords: Sean Silverthorne

14 Oct 2014
First Look

First Look: October 14

October 2014 Review of Financial Studies Money Creation and the Shadow Banking System By: Sunderam, Adi Abstract—Many explanations for the rapid growth of the shadow banking system in the mid-2000s focus on... View Details

Keywords: Sean Silverthorne

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Bankruptcy Spells Death for Too Many Businesses

The Upside of Highlighting a Product's Downsides

Restarting Under Uncertainty: Managerial Experiences from Around the World

Overview

Leadership and Teaming

Credit Suisse (A) (Abridged)

Why the US-China Tariff Standoff Hurts American Companies More

Building a Powerful Prestige Brand

First Look: August 31

How Marketing Hype Hurt Boeing and Apple

‘Let the Buyer Beware’ Doesn’t Protect Investors

Charting 'Cheapflation': How Budget Brands Got So Pricey

First Look at New Research and Ideas, March 20, 2018

The Manager's Guide to Leveraging Disruption

Incentives and Operational Excellence

First Look: March 20

Why Privacy Protection Notices Turn Off Shoppers

First Look at New Research: May 2, 2017

First Look: November 4

First Look: October 14

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