Retail Bank - Publications - Faculty & Research

20 Jul 2021
Research & Ideas

Bankruptcy Spells Death for Too Many Businesses

information from Bankruptcydata.com, Bloomberg Law, Moody’s Investors Service, and the Federal Reserve Bank of St. Louis, Antill studied 503 nonfinancial companies, each carrying more than $50 million in debt at the time of default... View Details

Keywords: by Rachel Layne

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

US and Canadian stores, it also announced it had “committed to pay all Starbucks US and Canada retail partners for the next 30 days whether or not their store is closed, or they are otherwise unable, or even uncomfortable, coming to work.... View Details

Keywords: by Boris Groysberg and Sarah Abbott

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

clients with supply chain solutions. With five distribution centers and three logistics warehouses, and over 1,000 employees, Logistics previously managed more than 50 outbound orders per day to refill stores and retail locations for its... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

Teaching Interest

Overview

Globalization and Emerging Markets (Elective Course) The world order has changed significantly in the last two decades. The influence of western-style varieties of capitalism has been challenged by new forms of capitalism that rely less on private enterprise and on the... View Details

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

Purchase

September 1999 (Revised April 2001)
Case

Credit Suisse (A) (Abridged)

By: W. Earl Sasser and William E. Fulmer

Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details

Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Banking Industry

Citation

Find at Harvard

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

58,294 face-to-face retail banking transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our models, which explain... View Details

Keywords: Sean Silverthorne

09 Jun 2003
Research & Ideas

Incentives and Operational Excellence

to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of for five dollars after three months, so the View Details

Keywords: by Martha Lagace

26 Jun 2019
Research & Ideas

Why the US-China Tariff Standoff Hurts American Companies More

down in May. He teamed with prominent economists to study price data from June 2018—the month before the trade war began—to early 2019. Their work combines import and export prices at the US border, collected by the Bureau of Labor Statistics, with View Details

Keywords: by Danielle Kost; Retail; Retail; Retail

11 Apr 2017
First Look

First Look at New Research, April 11

forthcoming Journal of Accounting & Economics Career Concerns of Banking Analysts By: Horton, Joanne, George Serafeim, and Shan Wu Abstract—We study how career concerns influence banking analysts'... View Details

26 Jan 2021
Research & Ideas

A New Way to Cut Credit Card Debt: Pay Off One Purchase at a Time

Bush, senior manager at the Commonwealth Bank of Australia; and Zoë Chance, assistant professor of marketing at Yale School of Management. Putting ‘repayment-by-purchase’ to the test A field experiment conducted with the Commonwealth... View Details

Keywords: by Kristen Senz; Financial Services

01 Mar 2011
First Look

First Look: March 1

Strategies of Multichannel Retailers Authors:Elie Ofek, Zsolt Katona, and Miklos Sarvary Publication:Marketing Science 30, no. 1 (January-February 2011) Abstract The Internet has increased the flexibility of retailers, allowing them to... View Details

Keywords: Sean Silverthorne

03 Nov 2015
First Look

November 3, 2015

Complexity By: Célérier, Claire, and Boris Vallée Abstract—This paper investigates the rationale for issuing complex securities to retail investors. We focus on a large market of investment products targeted exclusively at households:... View Details

Keywords: Sean Silverthorne

14 Aug 2019
Sharpening Your Skills

The Manager's Guide to Leveraging Disruption

booksellers have survived. How Disruptive Innovation Changes EducationChristensen advocates for innovation to spur much-needed improvements in public education. Using Fintech to Disrupt Eastern Bank from Within When Eastern View Details

Keywords: by Sean Silverthorne

12 Jul 2016
First Look

July 12, 2016

Case 816-005, "Bigbelly," by Mitchell Weiss and Christine Snively. This case is an example of public entrepreneurship. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51306 Financial Regulation in a Quantitative Model of the Modern View Details

Keywords: Sean Silverthorne

24 Dec 2013
First Look

First Look: December 24

provides an introduction to the process of loan syndication and the evolution of the leveraged loan market. The note emphasizes the role of banks as loan originators and the evolution of the institutional investors' entry into the... View Details

Keywords: Carmen Nobel

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

Crisis By: Becker, Bo, and Victoria Ivashina Abstract—By the end of 2013, the share of government debt held by the domestic banking sectors of Eurozone countries was more than twice its 2007 level. We show that this type of increasing... View Details

Keywords: Sean Silverthorne

11 Sep 2012
First Look

First Look: September 11

story-one located far from the factory floor. Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft Authors:Tatiana Sandino and C. X. Chen Publication:Journal of Accounting Research 50, no. 4 (2012) Abstract In this study we examine whether,... View Details

Keywords: Sean Silverthorne

28 Apr 2011
Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

Connection is an example of one step in the right direction. Initiated last spring, IBM has brought together an initial consortium of seven major companies, including Caterpillar, Pfizer, Bank of America, Citibank, and AT&T, to... View Details

Keywords: by Rosabeth Moss Kanter

03 Jan 2017
First Look

January 3, 2017

Johnson, David Simchi-Levi, and He Wang Abstract—We consider a price-based network revenue management problem where a retailer aims to maximize revenue from multiple products with limited inventory over a finite selling season. As common... View Details

Keywords: Carmen Nobel

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Bankruptcy Spells Death for Too Many Businesses

Cut Payroll Costs with Transparency, Fairness, and Compassion

Restarting Under Uncertainty: Managerial Experiences from Around the World

Overview

Leadership and Teaming

Credit Suisse (A) (Abridged)

First Look at New Research and Ideas, March 20, 2018

Incentives and Operational Excellence

Why the US-China Tariff Standoff Hurts American Companies More

First Look at New Research, April 11

A New Way to Cut Credit Card Debt: Pay Off One Purchase at a Time

First Look: March 1

November 3, 2015

The Manager's Guide to Leveraging Disruption

July 12, 2016

First Look: December 24

First Look at New Research and Ideas, February 20, 2018

First Look: September 11

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

January 3, 2017

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