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Publications

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  • All HBS Web  (825)
    • News  (259)
    • Research  (358)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)

Show Results For

  • All HBS Web  (825)
    • News  (259)
    • Research  (358)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)
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  • 25 Jul 2012
  • News

Movie Magic

swipe of a credit card. “Automated retail sounds better,” suggests Gregg Kaplan (MBA 1997). Recruited by McDonald’s to help start new businesses within the fast-food giant, in 2002 Kaplan oversaw the installation of six kiosks in View Details
Keywords: vending machines; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; General Merchandise Stores; Retail Trade
  • 01 Jun 2025
  • News

Origin Story: Mary Chen (MBA 2026)

emigrated from China during the Cultural Revolution and started a restaurant business. Moving across the globe or the country for new opportunities wasn’t a big deal for them, so I never look at anything in the past and see it as the... View Details
Keywords: Julia Hanna; photo by Leah Fasten; climate finance; MBA; student life
  • 27 Nov 2013
  • News

No Bologna, Please

SHAICH by Julia Hanna Imagine a restaurant that doesn't charge for its food. There's a box for money—and a suggested donation amount—but no one can see what you pay, if you pay anything at all. That's the concept behind Panera Cares, a... View Details
Keywords: Hanna, Julia; Food Services and Drinking Places; Hospitality
  • 04 Sep 2019
  • News

Ask the Expert: Bounce Back

newsletter advertising can be extended to many industries: hotels or airlines can embed ads for attractions near featured destinations or travel accessories, entertainment venues can embed ads for local restaurants and bars, retailers... View Details
Keywords: Jen McFarland Flint
  • 01 Aug 2002
  • News

HBS Business Plan Contest Keeps Entrepreneurial Spirit Alive

Previous Business Plan Contests have produced successful companies such as Bang Networks, a leading provider of technologies and services enabling the real-time Internet; Finale, an upscale restaurant that serves desserts and beverages;... View Details
  • 18 Jul 2018
  • News

Ensuring HBS Remains a Dynamic Community

Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) A part-time job at a Roy Rogers restaurant first introduced Rebecca Sumner Lien to business. “I was fascinated by... View Details
  • 19 Dec 2024
  • News

The Musts of 2024

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. I love these end-of-the-year lists where you can get recommendations from smart people about things that are worth your time and money. It always sets me up really... View Details
  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

valuable insights that leaders require to evolve their organizations and navigate the values-driven world we live in. Dishoom: The first ever cookbook from the much-loved Indian restaurant by Shamil Thakrar (MBA 2001), Kavi Thakrar, and... View Details
  • 26 Mar 2025
  • News

Alumni Explore a Changing Hong Kong; Meet the Leader: HBS Club of Singapore

Cohen, and Time Management for Mortals by Oliver Burkeman. Favorite restaurant in Singapore? My favorite restaurant is Elemen, which serves wholesome, meatless local food in a modern format. View Details
Keywords: Margie Kelley
  • 01 Jun 2011
  • News

Curtain Call

Love, tragedy, honor, and betrayal — just business as usual at HBS, at least when the curtain rises on the annual HBS Show. This year’s April production, Somewhere over the Footbridge, featured four HBS students who have somehow gone missing at the Hong Kong View Details
Keywords: HBS Show
  • 01 Sep 2004
  • News

Bill Dunaway (MBA 1964)

A self-described SOB — son of the boss — Bill Dunaway grew up working in his father’s pharmacy in Marietta, Georgia, a town of 61,000 outside Atlanta. After expanding the business to a chain of 18 drug stores, Dunaway sold the operation in 1989 and opened the 1848... View Details
Keywords: Julia Hanna; Health and Personal Care Stores; Retail Trade
  • 06 Dec 2021
  • News

Tipping Point

tips impractical, explains Nyamumbo, but cryptocurrencies don’t have the same transaction fees, which could allow someone buying a cup of coffee to leave a tip for the coffee farmers at the same time they leave one for the barista. Approximately 80 percent of American... View Details
Keywords: April White; Food Manufacturing; Manufacturing
  • 19 Sep 2016
  • News

Crafting Success

distinctive taste that would work well with food.” He founded Cobra in 1989, going door-to-door to introduce stores and restaurants to the brand and somehow turning “noes” into “yesses.” The first five years were the hardest: “...[T]here... View Details
  • 01 Sep 2024
  • News

Action Plan: Yes, Chef!

Wolfgang Puck (OPM 53, 2019)—aka the father of California cuisine, OG celebrity chef, and culinary empire-builder—began his career as a disgraced cook’s apprentice at a hotel restaurant. At 14, he’d been eager to take the post just outside his Austrian hometown: Not... View Details
Keywords: Christine Speer Lejeune
  • 01 Jun 2020
  • News

How Sports Should Use Its Timeout

path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care,... View Details
  • 01 Jun 2015
  • News

Five-Star Research

data from Seattle restaurants, Luca found that a one-star increase in a Yelp rating increased an independent restaurant’s revenue by 5 to 9 percent. (Chain restaurants didn’t see the same effect.) Yelp uses the arithmetic mean of reviewer... View Details
Keywords: April White; News, Library, Internet, and Other Services; Information
  • 20 Dec 2024
  • News

Clubs Open HBS Doors for Local Leaders; Meet the Club Leaders: HBS PRIDE; Favorite Reads of 2024

book, An Unfinished Love Story: A Personal History of the 1960s, stands out. And I do binge watch lots of British crime dramas—a guilty pleasure. John: I most recently binge-watched a show on Netflix called Heartstopper. Favorite View Details
Keywords: Margie Kelley
  • 24 Apr 2014
  • News

Ron Shaich (MBA 1978)

Ron Shaich’s (MBA 1978) first venture, a cookie shop in downtown Boston, evolved into Au Bon Pain. His latest—Panera Cares—allows customers to pay only what they can afford at the popular restaurants he owns, Panera Bread. There’s a box... View Details
  • 01 Jun 2022
  • News

Case Study: Glass Half Full

example, eating establishments (there’s brand value for bars and restaurants to promote sustainable glassware to ESG-conscious patrons), gifting services (many now provide platforms where Neutrall can maintain its brand and get end-user... View Details
Keywords: Jen McFarland Flint; Nonstore Retailers; Retail Trade
  • 01 Jun 2024
  • News

Decoding the Promise and Perils of Generative AI

included the owner of a low-performing milk-selling business who was focused on business expansion and the owner of a high-performing fast-food restaurant who wanted to differentiate it in a competitive environment. In their working... View Details
Keywords: April White
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