Recommendation Performance - Publications - Faculty & Research

01 Nov 2017
What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

Fargo was asking its sales force to sell 8 products (‘Going for gr-eight’) to customers that needed fewer products.” This was coupled, as Thomas Dean put it, “with high, high pressure on line employees to perform or be fired.” Hamad... View Details

Keywords: by James Heskett; Banking

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

Social-proofing the algorithm The allocators “knew that people like them—people with their knowledge base and experience—had had input into how and why these recommendations were being made and had tested the View Details

Keywords: by Rachel Layne

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

Her Gender Shades project with Joy Buolamwini found that facial recognition services offered by IBM, Microsoft, and other companies misidentified Black women as much as 35 percent of the time while performing nearly perfectly with white... View Details

Keywords: by Scott Van Voorhis; Technology

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

workers and offers advice to black employees who seek to advance in their careers. It also provides these recommendations for companies that are intent on building diverse workplaces: 1. Encourage employees to talk about race After two... View Details

Keywords: by Dina Gerdeman

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

and priorities--they're working 80-hour weeks! In his book, Kaplan discusses techniques for matching available hours with key priorities, so executives can learn to do much more effective work and better manage their time. He recommends... View Details

Keywords: by Carmen Nobel

12 Nov 2001
Research & Ideas

The Three Components of Family Governance

size certainly, families generally benefit from having a family council. The family council can perform all of the following duties: Plan family assembly meetings, which otherwise the CEO usually has to arrange. Discusses current... View Details

23 Apr 2018
Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

mentorship on steroids. While a mentor may provide valuable career advice and an empathetic ear, a sponsor will actively advocate for a protégé’s career—formally and publicly recommending her for high-profile projects or job promotions.... View Details

Keywords: by Carmen Nobel

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details

Keywords: by Kristen Senz

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

sources and gather new perspectives." Bennett and Lemoine recommend reaching out “to partners, customers, researchers, trade groups, and perhaps even competitors” in times of uncertainty, in order to understand the impact of this... View Details

Keywords: by Boris Groysberg and Sarah Abbott

Research Summary

Supply Chain Inventory Planning

My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions. I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

26 Feb 2019
First Look

New Research and Ideas, February 26, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55749 forthcoming Review of Economics and Statistics Healthy Business? Managerial Education and Management in Healthcare By: Bloom, Nicholas, Raffaella Sadun, Renata Lemos, and John Van Reenen Abstract— We investigate the... View Details

Keywords: Dina Gerdeman

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

recommend approaching early-days hiring: First 20-30 employees. If you have inexperienced managers, review candidate resumes together with them and establish selection guidelines for what qualifies a candidate for a round of interviews.... View Details

Keywords: by Julia Austin

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

you are each coming from. Most importantly, these types of conversations don’t stop once you agree to be cofounders; they should be ongoing throughout the life of your venture as each cofounder and the relationship matures. Finally, I View Details

Keywords: by Julia Austin

07 Nov 2017
First Look

New Research and Ideas: November 7, 2017

and that this difference is associated with significant performance differentials. We propose three possible reasons for the managerial gap of founder CEO firms: a) informational problems preventing a clear understanding of the weakness... View Details

Keywords: Carmen Nobel

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

imposed by social distancing by facilitating community, offering empathy, and providing social support. AB InBev joined thousands of museums and performing arts organizations in offering virtual performances, sponsoring the Bud Light Dive... View Details

Keywords: by Jill Avery and Richard Edelman

23 Jun 2009
First Look

First Look: June 23

recommended by theory, top marginal income tax rates have declined, marginal income tax schedules have flattened, redistribution has risen with income inequality, and commodity taxes are more uniform and are typically assessed on final... View Details

Keywords: Martha Lagace

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

performance indicators that shifts strategic decision making to customer-facing edges of the organization. Others advocate less sweeping but still significant changes: Housing the budgeting and strategic planning functions in one office,... View Details

Keywords: by Loren Gary

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for DEI is overwhelmingly clear. If you want to skyrocket View Details

Keywords: by Jen McFarland Flint

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

integrates them in a powerful way. Kaplan and Norton introduced the Balanced Scorecard, a performance measurement system, in 1992. The Execution Premium is their fifth book as coauthors. Kaplan recently explained the ideas behind The... View Details

Keywords: by Martha Lagace

16 Mar 2015
Research & Ideas

Advice on Advice

example, before making every little decision—are viewed as overly dependent and receive lower performance ratings from their bosses, but then again, people who rarely seek advice receive lower performance... View Details