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Show Results For
- All HBS Web
(847)
- People (3)
- News (514)
- Research (225)
- Multimedia (7)
- Faculty Publications (65)
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- 23 Feb 2015
- Research & Ideas
How to Break the Expert’s Curse
Recall In one experiment, Zhang hired 169 college undergrads to keep daily diaries of their summer internships, with the understanding that Zhang would hold on to the diaries in a "time capsule" to be opened at a later date. The interns... View Details
- 20 Mar 2005
- Research & Ideas
Lessons of Successful Entrepreneurs
industries that are going through a sea change. He recalled how a two-dollar ATM fee he once paid at an airport spurred him to start his own ATM network featuring out-of-town banks. Other ventures he helped create were a credit card... View Details
Keywords: by Sean Silverthorne
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
top-management, CEO-focused client services. Consulting firms make growth their primary objective It’s worth recalling that these strategy firms were founded on the core principles of professionalism and highly selective client... View Details
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
for savvy dealmakers. The siren song of real estate never sounded so sweet. Then the music stopped. Dan Dubrowski (HBS MBA '90) remembers it well. "When I came to HBS in 1988, real estate was hot. When I left, it was in a virtual depression." Classmate Hoke... View Details
- 07 Apr 2011
- What Do You Think?
When Should the Public Sector Take Over in a Meltdown?
clear significance to private and public entities around the world. In a sense, the situation raised the question of intervention among public organizations as well as between private and public. Recall the debate over whether or not the... View Details
- 13 Oct 2015
- First Look
October 13, 2015
spent fully awake. After an overnight period including sleep, individuals showed increases in positive perceptions of the choice set. This finding contrasts with previous research showing that sleep selectively enhances recall for... View Details
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
part of that growth. "It's at that 'not-too-expensive, but it's not cheap' really effective price point," she said. Langer recalled an old industry saw to the effect that "in a recession, a really good business to be in is... View Details
- 01 Jul 2002
- Research & Ideas
What it Takes to Lead Through Turmoil
change. The emphasis is on "us," not "them." At this point, the company's business model and organizational chart might be re-evaluated. Kanter recalled the concept of "kaleidoscope thinking" she detailed in... View Details
Keywords: by Sean Silverthorne
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
knowledge that is worth transferring; beyond that, a desire to coach and some skill at dealing with people who may have little or no prior knowledge. We do not always have the luxury of an expert to coach us—or of reaching mastery before we are called upon to share our... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
Garvin remembers Christensen as "incredibly open," a trait echoed by Robert Bruner (HBS MBA '74, DBA '82), who served as a summer case-writing assistant to Christensen. "He supervised me in the same way that he taught—he asked questions," View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product Recall Product failures... View Details
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
source of much stress because they almost always have implications that ripple throughout the film and force multiple changes, as we just saw. In that postmortem, one employee recalled that John Lasseter, director of the film and a... View Details
- 06 Nov 2017
- Research Event
Who is Responsible for the Future of Cities?
innovation rather than responding to it. She recalled HUD’s 2014 National Disaster Resilience Competition, which awarded a total of $1 billion in funds to tackle climate change. Rather than simply soliciting... View Details
Keywords: by Carmen Nobel
- 27 Apr 2015
- Lessons from the Classroom
Leadership Lessons From Outer Space
auditorium.Photo: Susan Young Professor Sunil Gupta, who chairs the General Management Program, led the question-and-answer session. Gupta asked whether anything had surprised Virts during his space station stint. Virts recalled the view... View Details
- 10 Feb 2014
- HBS Case
Stressing Safety in South Africa’s Platinum Mines
than a meter. "The students wanted to get out right away," recalls Mukunda, an assistant professor in the Organizational Behavior unit at Harvard Business School. "But I said, no! (Luckily I have a loud voice.) And I told... View Details
- 03 Mar 2010
- What Do You Think?
To What Degree Does “Identity” Affect Economic Performance?
Identity helps explain why people do things, everything from getting tattoos to volunteering, that aren't in their immediate best interest. I'm reminded of this when I recall the dedication with which my South Korean business friends... View Details
Keywords: by Jim Heskett
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
case where General Motors dealt with a serious recall crisis translated these concepts into the reality of managing a global enterprise in a trustworthy manner. BOOK ABSTRACT: The role of the chief communication officer (CCO) in today's... View Details
Keywords: Sean Silverthorne
- 12 Apr 2016
- First Look
April 12, 2016
Business Is Broken By: Lorsch, Jay W., and Emily McTague Abstract—When organizations get into big trouble, fixing the culture is usually the prescription. That's what most everyone said GM needed to do after its recall crisis in 2014—and... View Details
Keywords: Sean Silverthorne
- 04 Jun 2013
- First Look
First Look: June 4
recipient. In Study 2, participants were asked to reflect upon a time they spent money on themselves or on others in a way that either had a positive impact or had no impact. Participants who recalled a time they spent on others that had... View Details
Keywords: Sean Silverthorne
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
the power to impact the health of millions rallied the team, recalls Jon Puz (MBA '08), a director of account management at the health-care consultancy Carol Corp. (Puz continues to serve DFA in an advisory role; DFA's original team also... View Details