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  • All HBS Web  (4,676)
    • People  (11)
    • News  (1,031)
    • Research  (2,730)
    • Events  (24)
    • Multimedia  (60)
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  • Article

Trade-offs between Productivity and Quality in Selecting Software Development Practices

By: Alan MacCormack, Chris F. Kemerer, Michael A. Cusumano and Bill Crandall
Keywords: Quality; Applications and Software; Research and Development; Practice; Performance Productivity
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MacCormack, Alan, Chris F. Kemerer, Michael A. Cusumano, and Bill Crandall. "Trade-offs between Productivity and Quality in Selecting Software Development Practices." IEEE Software 20, no. 5 (September–October 2003): 78–85.
  • February 2013
  • Supplement

Cincinnati Children's Hospital Medical Center, Video Supplement 2012

By: Anita Tucker and Amy Edmondson
Keywords: Process Improvement; Leadership Succession; Healthcare; Quality And Safety; Transparency; Organizational Change and Adaptation; Management Succession; Health Care and Treatment; Performance Improvement; Business Processes; Health Industry; Ohio
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Tucker, Anita, and Amy Edmondson. "Cincinnati Children's Hospital Medical Center, Video Supplement 2012." Harvard Business School Video Supplement 613-710, February 2013.
  • March 2019
  • Teaching Note

PCAOB Efforts to Improve Audit Quality (A) and (B)

By: Aiyesha Dey and Paul Healy
Teaching Note for HBS Nos. 118-108 and 118-109. View Details
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Dey, Aiyesha, and Paul Healy. "PCAOB Efforts to Improve Audit Quality (A) and (B)." Harvard Business School Teaching Note 119-017, July 2018.
  • September 1985
  • Background Note

Note on Safety and Health Practices of Multinational Enterprises (MNES)

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Jaikumar, Ramchandran. "Note on Safety and Health Practices of Multinational Enterprises (MNES)." Harvard Business School Background Note 686-044, September 1985.
  • April 1989
  • Teaching Note

Texas Instruments: Cost of Quality (A) and (B), Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-189-029) and (9-189-111). View Details
Keywords: Texas
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Kaplan, Robert S. "Texas Instruments: Cost of Quality (A) and (B), Teaching Note." Harvard Business School Teaching Note 189-112, April 1989.
  • 16 May 2007
  • Working Paper Summaries

Growth and the Quality of Foreign Direct Investment: Is All FDI Equal?

Keywords: by Laura Alfaro & Andrew Charlton
  • Article

Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources

By: Leonard A. Schlesinger and Christopher L. Hart
The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their... View Details
Keywords: Quality; Management Practices and Processes; Human Resources
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Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no. 4 (Winter 1991): 433–454.
  • January 1993
  • Article

Models for Measuring and Accounting for Cost of Conformance Quality

By: P. Nandakumar, S. Datar and R. Akella
Keywords: Measurement and Metrics; Cost; Accounting; Quality
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Nandakumar, P., S. Datar, and R. Akella. "Models for Measuring and Accounting for Cost of Conformance Quality." Management Science 39, no. 1 (January 1993): 1–16.
  • 2012
  • Discussion Paper

Labor Productivity and Quality Change in Singapore: Achievements in 1974-2011 and Prospects for the Next Two Decades

By: Koji Nomura and Tomomichi Amano
Labor productivity growth in Singapore that has grown at a rate of over 3.0 percent per year since 1970s considerably slowed down to 0.5 percent on average per annum in the latter half of the 2000s. The purpose of this paper is to ask, first, to what extent Singapore’s... View Details
Keywords: Labor; Performance Productivity; Quality; Economic Growth; Singapore
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Nomura, Koji, and Tomomichi Amano. "Labor Productivity and Quality Change in Singapore: Achievements in 1974-2011 and Prospects for the Next Two Decades." Discussion Paper, Keio Economic Observatory, 2012.
  • November 2017
  • Other Article

Introduction to the Symposium: Attracting and Benefitting from Quality FDI

By: Laura Alfaro, Holger Görg and Adnan Seric
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Alfaro, Laura, Holger Görg, and Adnan Seric. "Introduction to the Symposium: Attracting and Benefitting from Quality FDI." Review of World Economics 153, no. 4 (November 2017).
  • July 2024
  • Case

“In That Crucible, You Find Innovation”: Public Safety Transformation in Albuquerque

By: Hise O. Gibson and Antonio Manuel Oftelie
“In That Crucible, You Find Innovation”: Public Safety Transformation in Albuquerque" centers on Mayor Tim Keller’s leadership during the social justice protests in 2020 and his efforts to reinvent Albuquerque’s public safety model. Faced with both a federal consent... View Details
Keywords: Change Management; Government Administration; Leading Change; Safety; Social Issues; Governing Rules, Regulations, and Reforms; Ethics; Public Administration Industry; New Mexico
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Gibson, Hise O., and Antonio Manuel Oftelie. "“In That Crucible, You Find Innovation”: Public Safety Transformation in Albuquerque." Harvard Business School Case 625-026, July 2024.
  • July 2002
  • Article

Estimating and Controlling Workplace Risk: An Approach for Occupational Hygiene and Safety Professionals

By: Michael W. Toffel and Lawrence Birkner
Keywords: Risk and Uncertainty; Labor; Safety
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Toffel, Michael W., and Lawrence Birkner. "Estimating and Controlling Workplace Risk: An Approach for Occupational Hygiene and Safety Professionals." Applied Occupational and Environmental Hygiene 17, no. 7 (July 2002): 477–485.
  • 2012
  • Chapter

Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Cost Management; Quality; Demand and Consumers; Health Industry
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Herzlinger, Regina E. "Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons." In Accountability and Responsibility in Health Care: Issues in Addressing an Emerging Global Challenge. Vol. 1, edited by Bruce Rosen, Avi Israeli, and Stephen Shortell. World Scientific Series in Global Healthcare Economics and Public Policy. World Scientific, 2012.
  • June 1992 (Revised May 1996)
  • Case

Xerox Corp.: Leadership Through Quality (B)

Provides an evaluation of the "Leadership Through Quality" effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed... View Details
Keywords: Organizational Change and Adaptation; Quality; Service Industry; Electronics Industry
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Jick, Todd D. "Xerox Corp.: Leadership Through Quality (B)." Harvard Business School Case 492-045, June 1992. (Revised May 1996.)
  • May 1979 (Revised March 1984)
  • Case

Quality Life of New York

By: James I. Cash Jr.
Keywords: Insurance Industry; New York (state, US)
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Cash, James I., Jr. "Quality Life of New York." Harvard Business School Case 179-200, May 1979. (Revised March 1984.)
  • Research Summary

Integrated Care for Total Knee Replacement: Quality of Life, Quality of Movement, User Acceptability

This study provides an opportunity to focus on the challenge of cross-organizational coordination in the healthcare setting. It is structured as a randomized clinical trial involving seven European hospitals (in seven different countries). It is focused specifically... View Details
  • September–October 1990
  • Article

Zero Defections: Quality Comes to Services

By: F. Reichheld and W. E. Sasser Jr.
Keywords: Quality
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Reichheld, F., and W. E. Sasser Jr. "Zero Defections: Quality Comes to Services." Harvard Business Review 68, no. 5 (September–October 1990): 105–111.
  • September 2018 (Revised January 2019)
  • Case

Sobha Group Real Estate: Backward Integration for Quality

By: John Macomber and Alpana Thapar
From humble beginnings in Kerala, India, Mr. PNC Menon built a reputation for quality, detail, and trustworthiness, earning him major construction commissions in the Gulf region. This paved the way for venturing into real estate development in Dubai, UAE. Striving to... View Details
Keywords: Real Estate; Backward Integration; Land Acquisition; Raising Capital; Construction; Family Business; Decision Making; Joint Ventures; Quality; Real Estate Industry; Construction Industry; India; Middle East; Dubai
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Macomber, John, and Alpana Thapar. "Sobha Group Real Estate: Backward Integration for Quality." Harvard Business School Case 219-034, September 2018. (Revised January 2019.)
  • September 2003 (Revised January 2005)
  • Case

Bridges to Excellence: Bringing Quality Health Care to Life

By: Richard M.J. Bohmer, Ingrid Marie Nembhard and Robert Galvin
General Electric launched Bridges to Excellence Diabetes Care Link, a program through which enrolled physicians receive bonuses of up to 10% of their salary for delivering quality care to diabetic patients covered by a participating employer or health plan. A day... View Details
Keywords: Health Care and Treatment; Motivation and Incentives; Programs; Ethics; Quality; Moral Sensibility; Service Delivery; Compensation and Benefits; Health Industry
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Bohmer, Richard M.J., Ingrid Marie Nembhard, and Robert Galvin. "Bridges to Excellence: Bringing Quality Health Care to Life." Harvard Business School Case 604-030, September 2003. (Revised January 2005.)
  • September 2015 (Revised May 2017)
  • Case

Merieux NutriSciences: Marketing Food Safety Testing

By: John A. Quelch and Margaret L. Rodriguez
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Quelch, John A., and Margaret L. Rodriguez. "Merieux NutriSciences: Marketing Food Safety Testing." Harvard Business School Case 516-024, September 2015. (Revised May 2017.)
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