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  • 1996
  • Chapter

Aligning Environment and Technology with Quality at GTE

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  • Article

Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

Data... View Details

Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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  • July 2024
  • Article

Chatbots and Mental Health: Insights into the Safety of Generative AI

By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety... View Details
Keywords: Autonomy; Chatbots; New Technology; Brand Crises; Mental Health; Large Language Model; AI and Machine Learning; Behavior; Well-being; Technological Innovation; Ethics
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  • 2007
  • Chapter

Assessing and Improving the Safety of Internet Search Engines

By: Benjamin Edelman
Keywords: Internet and the Web; Search Technology; Performance Evaluation; Performance Improvement; Safety; Information Technology Industry
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  • Article

A Career Life-Cycle Perspective on Women's Health and Safety

By: Robert S. Kaplan, Chizoba L. Chukwura, Gregory H. Gorman, Vivian S. Lee, Chester B. Good, Kathleen L. Martin, Gregory A. Ator and Michael D. Parkinson
Women's health has demanded more attention from employers as women integrated into the workforce. Traditionally male-dominant fields and occupations require special attention to workplace design, physical standards for entry, employment practices, equipment, and health... View Details
Keywords: Women's Health; Healthcare Access; Workplace Design; Military Health System; Occupational Health; Medical Equipment ＆ Devices; Employees; Gender; Personal Development and Career
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  • Research Summary

Quality in Service Operations

Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,... View Details
  • 19 Jan 2021
  • News

Engaging Community to Create Proactive, Equitable Public Safety

  • 17 Jun 2016
  • News

Companies Need to Start Marketing Safety to Customers

    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

    Conquer the most essential adaptation to the knowledge economy

    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who... View Details

    • 14 Dec 2015
    • News

    Mobilizing Action on Climate Change and Water Quality

    Micheal C. Kennedy (MBA 1985) is director of Ireland’s Environmental Protection Agency. In this video, he talks about the need for public education and cooperation in areas of water quality View Details
    • January 2014 (Revised February 2014)
    • Teaching Note

    Rana Plaza: Workplace Safety In Bangladesh (A) and (B)

    By: John A. Quelch and Margaret L. Rodriguez
    On April 24, 2013 the Rana Plaza factory building collapsed in Dhaka, the capital of Bangladesh. Over 1,100 people were killed in the worst industrial accident since the Union Carbide plant gas leak in Bhopal, India. Most of the victims worked for garment factories,... View Details
    Keywords: Safety; Multinational Firms and Management; Labor Unions; Business and Stakeholder Relations; Working Conditions; Corporate Accountability; Crisis Management; Apparel and Accessories Industry; Apparel and Accessories Industry; Bangladesh
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    • August 1998
    • Teaching Note

    Quality Furniture Company (TN)

    By: David F. Hawkins and Norman Bartczak
    Teaching Note for (9-199-009). 51U per Case Records. View Details
    Keywords: Manufacturing Industry
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    • January 2023
    • Supplement

    Apple: Privacy vs. Safety (B)

    By: Henry McGee, Nien-hê Hsieh and Christian Godwin
    In 2020, as the COVID-19 pandemic swept across the globe, Apple and Google partnered to develop a contact tracing application that would collect information about users infected with the disease and notify those who they had been in contact with. While Apple/Google’s... View Details
    Keywords: Iphone; Encryption; Data Privacy; Customers; Customer Focus and Relationships; Decision Making; Ethics; Values and Beliefs; Globalized Firms and Management; Government and Politics; Health; Health Pandemics; Leadership; Markets; Safety; Social Issues; Information Technology; Telecommunications Industry; Technology Industry; Consumer Products Industry; Electronics Industry; Health Industry; United States; Europe
    Related
    • 2000
    • Other Unpublished Work

    Does Corporate Quality Matter?

    By: R. M. McLauglin, R. S. Ruback and H. Tehranian
    Keywords: Quality; Reputation
    Related
    • 02 Feb 2015
    • Working Paper Summaries

    Mobile Money: The Effect of Service Quality and Competition on Demand

    Keywords: by Karthik Balasubramanian & David F. Drake; Banking
    • 14 Jun 2023
    • News

    Four Steps to Building the Psychological Safety That High-Performing Teams Need Today

    • 17 May 2012
    • News

    OSHA's Safety Tests Protect Workers at Little Cost: Study

    • 2021
    • Article

    Reflections: Voice and Silence in Workplace Conversations

    By: Amy C. Edmondson and Tijs Besieux
    We highlight conversations at work as an arena of change. Drawing on and extending the psychological safety literature, we offer a new framework to distinguish between productive and unproductive forms of both voice and silence. The framework’s four... View Details
    Keywords: Conversation; Silence; Voice; Psychological Safety; Interpersonal Communication; Quality; Management Practices and Processes; Organizational Change and Adaptation
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    • 28 Sep 2012
    • Conference Presentation

    Online Word of Mouth and Product Quality Disagreement

    By: Frank Nagle and Christoph Riedl
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    • August 2023
    • Supplement

    Apple: Privacy vs. Safety (C)

    By: Henry McGee, Nien-hê Hsieh and Kerry Herman
    In September 2021, Apple decided to delay updates to iOS and iPadOS that included features to fight child sexual abuse. While many—including prominent privacy and security experts—praised Apple, others were opposed. They saw Apple introducing features that risked... View Details
    Keywords: Corporate Social Responsibility and Impact; Values and Beliefs; Public Opinion; Applications and Software; Leadership
    Related