Publications

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26 Sep 2014
Working Paper Summaries

Dangerous Expectations: Breaking Rules to Resolve Cognitive Dissonance

Keywords: by Celia Moore, S. Wiley Wakeman & Francesca Gino

March 2020 (Revised August 2022)
Case

Racial Discrimination on Airbnb (A)

By: Michael Luca, Scott Stern, Devin Cook and Hyunjin Kim

Facing mounting criticism and evidence of widespread racial discrimination on the platform, apartment rental platform Airbnb needed to decide a path forward. For years, Airbnb had given hosts extensive discretion about whether to reject a guest after seeing little more... View Details

Keywords: Platform Design; Digital Platforms; Design; Prejudice and Bias; Trust; Problems and Challenges

Educators

October 2008
Article

Creativity and the Role of the Leader

By: Teresa M. Amabile and Mukti Khaire

In today's innovation-driven economy, understanding how to generate great ideas has become an urgent managerial priority. Suddenly, the spotlight has turned on the academics who've studied creativity for decades. How relevant is their research to the practical... View Details

Keywords: Leadership; Commercialization; Managerial Roles; Creativity; Innovation and Management; Social and Collaborative Networks; Diversity

25 Feb 2019
Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

heard that she’s good at math over and over again,” Coffman says. “You might have to encourage women a few times if you want to close these gaps.” "Our work suggests a need for structuring group decision-making in a way that assures the... View Details

Keywords: by Dina Gerdeman

25 Oct 2004
Research & Ideas

Planning for Surprises

surprises, say Bazerman and Watkins, are a common form of leadership failure. "Predictable surprises happen when leaders had all the data and insight they needed to recognize the potential, even the inevitability, of major problems,... View Details

Keywords: by Martha Lagace

21 Aug 2023
Book

You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance

multiplicity of skills, networks, industries, and irons in the fire—and that might also mean multiple income streams,” Wallace says. From a managerial point of view, diversification means being open to reallocating talent when there are disruptions, such as new... View Details

Keywords: by Kara Baskin

16 Mar 2003
Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

economy. I know that a lot of things have been done to address these problems already, but my own sense is that what we've seen is incomplete. Too much of our public discussion has operated on the surface of the problems. We need to go a... View Details

Keywords: by Kim B. Clark

21 Nov 2023
Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

may impact their work and even lead them to consider leaving the company, leaders need to find ways to reduce anxiety within the organization to help employees cope with the situation. “The experience of negative emotions at the... View Details

Keywords: by Kristen Senz

2022
Conference Presentation

Workplace Competition and the Desire for Uniqueness

By: Samantha N. Smith, Edward H. Chang, Erika L. Kirgios and Katherine L. Milkman

Across four preregistered studies (n=3,202), we find that intra-group competition increases people’s willingness to join groups where they will be underrepresented along a given identity dimension (e.g., area of specialization, political affiliation). Via mediation and... View Details

Keywords: Groups and Teams; Motivation and Incentives; Organizational Culture

May–June 2023
Article

A New Approach to Building Your Personal Brand: How to Communicate Your Value

By: Jill Avery and Rachel Greenwald

For better or worse, in today’s world everyone is a brand. Whether you’re applying for a job, asking for a promotion, or writing a dating profile, your success will depend on getting others to recognize your value. So you need to get comfortable marketing... View Details

Keywords: Personal Brand; Influencer Marketing; Leadership Development; Marketing; Brands and Branding; Identity; Reputation; Competency and Skills

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July–August 2018
Article

How CEOs Manage Time

By: Michael E. Porter and Nitin Nohria

In 2006 Harvard Business School’s Michael E. Porter and Nitin Nohria launched a study tracking how large companies’ CEOs spent their time, 24/7, for 13 weeks: where they were, with whom, what they did, and what they were focusing on. To date, Porter and Nohria have... View Details

Keywords: CEOs; Executives; Time Management; Attitudes; Managerial Roles; Leadership; Performance Effectiveness; Strategy; Decision Making; Organizational Culture

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May 2011
Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer

What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details

March 2002
Background Note

Forget Me Not

Aphorisms intended to remind managers of some simple but easily forgotten truths about people behavior, learning, thinking, communication, change, and relationships. A list of well known verities that need constant reminder. View Details

Keywords: Management; Social Psychology

November–December 2023
Article

Storytelling That Drives Bold Change

By: Frances X. Frei and Anne Morriss

When tackling urgent organizational problems, leaders usually work hard to identify underlying causes, tap a wide range of knowledge, and experiment with solutions. But once they’ve mapped out a plan, there’s one more crucial step they must take: crafting a story so... View Details

Keywords: Organizational Culture; Organizational Change and Adaptation; Problems and Challenges; Emotions; Communication Strategy

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Web

Marketing - Doctoral

Marketing The doctoral program in Marketing draws on a variety of underlying disciplines to research important marketing management problems centered on the immediate and future needs and wants of customers. Students in the marketing... View Details

2019
Book

Creative Construction: The DNA of Sustained Innovation

By: Gary P. Pisano

Creative Construction tackles the myth that larger enterprises are inherently incapable of transformative innovation and are doomed to be disrupted by nimble start-ups. If larger enterprises seem incapable of transformative innovation, it is due to how we design... View Details

Keywords: Innovation and Invention; Business Growth and Maturation; Innovation Strategy; Organizational Culture; Management Systems; Creativity; Leading Change