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  • All HBS Web  (3,916)
    • People  (4)
    • News  (725)
    • Research  (2,468)
    • Events  (22)
    • Multimedia  (40)
  • Faculty Publications  (1,545)
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  • May 2016 (Revised August 2022)
  • Case

RegionFly: Cutting Costs in the Airline Industry

By: Susanna Gallani and Eva Labro
RegionFly is a small, private airline specializing in ultra-premium services. Founded shortly after the "Golden Age of airline travel," RegionFly's financial performance had been strong for several decades. More recently, however, the results have taken a downward... View Details
Keywords: Recession; Downsizing; Profitability; Cost Management; Profit; Luxury; Competitive Strategy; Mergers and Acquisitions; Business Divisions; Logistics; Decision Making; Strategic Planning; Air Transportation Industry
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Gallani, Susanna, and Eva Labro. "RegionFly: Cutting Costs in the Airline Industry." Harvard Business School Case 116-047, May 2016. (Revised August 2022.)
  • 07 Oct 2010
  • Working Paper Summaries

The Profits of Power: Commercial Realpolitik in Eurasia

Keywords: by Rawi E. Abdelal; Energy; Utilities
  • April 2011
  • Teaching Note

Emergia: Driving Profitability on Help Desk Contracts (TN)

By: Francisco de Asis Martinez-Jerez
Teaching Note for#111-048. View Details
Keywords: Customer Focus and Relationships; Contracts; Service Industry
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Martinez-Jerez, Francisco de Asis. "Emergia: Driving Profitability on Help Desk Contracts (TN)." Harvard Business School Teaching Note 111-108, April 2011.
  • September 1997
  • Article

Synthesis and Review of The Service Profit Chain

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Hallowell, Roger. "Synthesis and Review of The Service Profit Chain." Manageris: la lettre de synthèse des meilleurs ouvrages de management 52 (September 1997).
  • April 2011
  • Supplement

Emergia: Driving Profitability on Help Desk Contracts (CW)

By: F. Asis Martinez Jerez
Contact Data for September 2010, dictionary of terms, and agent login information. View Details
Keywords: Contracts
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Martinez Jerez, F. Asis. "Emergia: Driving Profitability on Help Desk Contracts (CW)." Harvard Business School Spreadsheet Supplement 111-703, April 2011.
  • May 1995
  • Teaching Note

Direct Product Profitability at Hannaford Bros. Co. TN

By: David E. Bell
Teaching Note for (9-591-002). View Details
Keywords: Retail Industry
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Bell, David E. "Direct Product Profitability at Hannaford Bros. Co. TN." Harvard Business School Teaching Note 595-120, May 1995.
  • November 2018
  • Supplement

The Global Challenge to Become Profitable in E-Commerce

By: Thales S. Teixeira, Donald Ngwe, Leandro A Guissoni and Samy Dana
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Teixeira, Thales S., Donald Ngwe, Leandro A Guissoni, and Samy Dana. "The Global Challenge to Become Profitable in E-Commerce." Harvard Business School Multimedia/Video Supplement 519-702, November 2018.
  • June 2017
  • Case

MIA: Profit at the Base of the Pyramid

By: Lynda M. Applegate, José Antonio Dávila Castilla, Sarah Mehta and Aldo Sesia
In January 2016, Guillermo Jaime had just returned home to Mexico City after attending a Harvard Business School executive education program. Jaime was the founder and CEO of Mejoramiento Integral Asistido (MIA), a company providing affordable housing to low-income... View Details
Keywords: Base Of The Pyramid; Social Capitalism; Housing; Emerging Markets; Social Enterprise; Society; Wealth and Poverty; Social Entrepreneurship; Construction Industry; Mexico
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Applegate, Lynda M., José Antonio Dávila Castilla, Sarah Mehta, and Aldo Sesia. "MIA: Profit at the Base of the Pyramid." Harvard Business School Case 817-073, June 2017.
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

As entrepreneurial rocket companies come closer to shooting the first space tourist into the void, perhaps even this year, another reality is dawning: The business of space is no different than new industries everywhere else. It’s tough to launch. Up until now,... View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • October 2013 (Revised March 2015)
  • Supplement

Kiehl's Since 1851: Pathway to Profitable Growth (B)

By: Robert J. Dolan and Leslie K. John
Email mking@hbs.edu for a courtesy copy.

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Dolan, Robert J., and Leslie K. John. "Kiehl's Since 1851: Pathway to Profitable Growth (B)." Harvard Business School Supplement 514-046, October 2013. (Revised March 2015.) (Email mking@hbs.edu for a courtesy copy.)
  • Sep 2012
  • Keynote Speech

Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems

By: Carliss Y. Baldwin
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Baldwin, Carliss Y. "Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems." 13th International CINet Conference, CINet, Rome, Italy, September 2012.
  • Oct 2012
  • Lecture

Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems

By: Carliss Y. Baldwin
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Baldwin, Carliss Y. "Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems." Lecture at the Digital Economy Seminar, MIT Center for Digital Business, Cambridge, MA, October 2012.
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

offering them incentives or deals to stay before they leave. “Focusing on retaining higher-spending customers, even if they aren’t as likely to leave, can increase the total profit a company can reap.” As Gupta describes in Managing Churn... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • January–February 2018
  • Article

Inclusive Growth: Profitable Strategies for Tackling Poverty and Inequality

By: Robert S. Kaplan, George Serafeim and Eduardo Tugendhat
More than a billion people in the developing world remain in extreme poverty and outside the formal economy. Traditional CSR programs have done little to alleviate the situation and rarely produce transformative change.
Instead of trying to fix local problems,... View Details
Keywords: Inclusive Growth; Sustainability; Social Impact; Business Strategy; Shared Value; Impact Investing; Inequality; Corporate Governance; Balanced Scorecard; Strategy Execution; Economic Growth; Developing Countries and Economies; Poverty; Equality and Inequality; Corporate Social Responsibility and Impact; Strategy; Investment
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Kaplan, Robert S., George Serafeim, and Eduardo Tugendhat. "Inclusive Growth: Profitable Strategies for Tackling Poverty and Inequality." Harvard Business Review 96, no. 1 (January–February 2018): 127–133.
  • Research Summary

Profitable Souls: Foreign Investment and the Fate of Human Rights

By: Debora L. Spar
This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,... View Details
  • February 1994
  • Article

Accurate Response: The Key to Profiting from Quick Response

By: A. Raman, M. Fisher, J. Hammond and W. Obermeyer
Keywords: Profit
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Raman, A., M. Fisher, J. Hammond, and W. Obermeyer. "Accurate Response: The Key to Profiting from Quick Response." Bobbin (February 1994).
  • 06 Sep 2012
  • Working Paper Summaries

FIN Around the World: The Contribution of Financing Activity to Profitability

Keywords: by Russell Lundholm, George Serafeim & Gwen Yu
  • August 2002
  • Article

Toward an Individual Customer Profitability Model: A Segment-Based Approach

By: B. Libai, D. Narayandas and C. Humby
Keywords: Customers; Profit
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Libai, B., D. Narayandas, and C. Humby. "Toward an Individual Customer Profitability Model: A Segment-Based Approach." Journal of Service Research 5, no. 1 (August 2002): 69–76.
  • September 19, 2011
  • Article

How to Bring Our Companies' Foreign Profits Back Home

By: Robert C. Pozen
Keywords: Profit; Business Ventures
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Pozen, Robert C. "How to Bring Our Companies' Foreign Profits Back Home." New York Times (September 19, 2011).
  • Editorial

The Type of Purpose That Makes Companies More Profitable

By: George Serafeim and Claudine Gartenberg
Keywords: Corporate Purpose; Middle Management; Vision; Culture; Mission and Purpose; Organizational Culture; Profit
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Serafeim, George, and Claudine Gartenberg. "The Type of Purpose That Makes Companies More Profitable." Harvard Business Review (website) (October 21, 2016).
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