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  • All HBS Web  (3,917)
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    • News  (725)
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  • April 2011
  • Teaching Note

Emergia: Driving Profitability on Help Desk Contracts (TN)

By: Francisco de Asis Martinez-Jerez
Teaching Note for#111-048. View Details
Keywords: Customer Focus and Relationships; Contracts; Service Industry
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Martinez-Jerez, Francisco de Asis. "Emergia: Driving Profitability on Help Desk Contracts (TN)." Harvard Business School Teaching Note 111-108, April 2011.
  • September 1997
  • Article

Synthesis and Review of The Service Profit Chain

Citation
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Hallowell, Roger. "Synthesis and Review of The Service Profit Chain." Manageris: la lettre de synthèse des meilleurs ouvrages de management 52 (September 1997).
  • April 2011
  • Supplement

Emergia: Driving Profitability on Help Desk Contracts (CW)

By: F. Asis Martinez Jerez
Contact Data for September 2010, dictionary of terms, and agent login information. View Details
Keywords: Contracts
Citation
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Martinez Jerez, F. Asis. "Emergia: Driving Profitability on Help Desk Contracts (CW)." Harvard Business School Spreadsheet Supplement 111-703, April 2011.
  • May 1995
  • Teaching Note

Direct Product Profitability at Hannaford Bros. Co. TN

By: David E. Bell
Teaching Note for (9-591-002). View Details
Keywords: Retail Industry
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Bell, David E. "Direct Product Profitability at Hannaford Bros. Co. TN." Harvard Business School Teaching Note 595-120, May 1995.
  • May 2016 (Revised August 2022)
  • Case

RegionFly: Cutting Costs in the Airline Industry

By: Susanna Gallani and Eva Labro
RegionFly is a small, private airline specializing in ultra-premium services. Founded shortly after the "Golden Age of airline travel," RegionFly's financial performance had been strong for several decades. More recently, however, the results have taken a downward... View Details
Keywords: Recession; Downsizing; Profitability; Cost Management; Profit; Luxury; Competitive Strategy; Mergers and Acquisitions; Business Divisions; Logistics; Decision Making; Strategic Planning; Air Transportation Industry
Citation
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Gallani, Susanna, and Eva Labro. "RegionFly: Cutting Costs in the Airline Industry." Harvard Business School Case 116-047, May 2016. (Revised August 2022.)
  • 1986
  • Chapter

Firm and Market Interfaces of Profit Center Control

By: Robert G. Eccles Jr. and Harrison C. White
Keywords: Profit; Markets
Citation
Related
Eccles, Robert G., Jr., and Harrison C. White. "Firm and Market Interfaces of Profit Center Control." In Approaches to Social Theory, edited by Siegwart Lindenberg, James S. Coleman, and Stefan Nowak, 203–227. Russell Sage Foundation, 1986.
  • May 1991 (Revised May 1999)
  • Teaching Note

Manufacturers Hanover Corp.: Customer Profitability Report, Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-191-068). View Details
Keywords: Profit; Customers; Banking Industry
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Kaplan, Robert S. "Manufacturers Hanover Corp.: Customer Profitability Report, Teaching Note." Harvard Business School Teaching Note 191-208, May 1991. (Revised May 1999.)
  • 1997
  • Simulation

Managing Customers For Profits - Interactive CD-ROM Simulation

By: N. Narayandas and Steve Peterson
Keywords: Customer Relationship Management; Profit
Citation
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Narayandas, N., and Steve Peterson. "Managing Customers For Profits - Interactive CD-ROM Simulation." Simulation and Teaching Note. 1997. (Winner of Gold CINDY (Cinema in Industry) Award presented by International Association of Audio Visual Communicators.)
  • April 2011
  • Module Note

How Customer Information Systems Drive Strategy: Customer Profitability

By: Francisco de Asis Martinez-Jerez
Keywords: Customers; Information Management; Marketing Strategy; Commercialization; Profit
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Martinez-Jerez, Francisco de Asis. "How Customer Information Systems Drive Strategy: Customer Profitability." Harvard Business School Module Note 111-098, April 2011.
  • February 1994
  • Article

Accurate Response: The Key to Profiting from Quick Response

By: A. Raman, M. Fisher, J. Hammond and W. Obermeyer
Keywords: Profit
Citation
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Raman, A., M. Fisher, J. Hammond, and W. Obermeyer. "Accurate Response: The Key to Profiting from Quick Response." Bobbin (February 1994).
  • Oct 2012
  • Lecture

Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems

By: Carliss Y. Baldwin
Citation
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Baldwin, Carliss Y. "Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems." Lecture at the Digital Economy Seminar, MIT Center for Digital Business, Cambridge, MA, October 2012.
  • Editorial

The Type of Purpose That Makes Companies More Profitable

By: George Serafeim and Claudine Gartenberg
Keywords: Corporate Purpose; Middle Management; Vision; Culture; Mission and Purpose; Organizational Culture; Profit
Citation
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Serafeim, George, and Claudine Gartenberg. "The Type of Purpose That Makes Companies More Profitable." Harvard Business Review (website) (October 21, 2016).
  • Research Summary

Profitable Souls: Foreign Investment and the Fate of Human Rights

By: Debora L. Spar
This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,... View Details
  • January–February 2018
  • Article

Inclusive Growth: Profitable Strategies for Tackling Poverty and Inequality

By: Robert S. Kaplan, George Serafeim and Eduardo Tugendhat
More than a billion people in the developing world remain in extreme poverty and outside the formal economy. Traditional CSR programs have done little to alleviate the situation and rarely produce transformative change.
Instead of trying to fix local problems,... View Details
Keywords: Inclusive Growth; Sustainability; Social Impact; Business Strategy; Shared Value; Impact Investing; Inequality; Corporate Governance; Balanced Scorecard; Strategy Execution; Economic Growth; Developing Countries and Economies; Poverty; Equality and Inequality; Corporate Social Responsibility and Impact; Strategy; Investment
Citation
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Kaplan, Robert S., George Serafeim, and Eduardo Tugendhat. "Inclusive Growth: Profitable Strategies for Tackling Poverty and Inequality." Harvard Business Review 96, no. 1 (January–February 2018): 127–133.
  • November 2004
  • Article

Linking Customer Management Effort to Customer Profitability in Industrial Markets

By: Douglas Bowman and Das Narayandas
Keywords: Customers; Management; Profit; Markets
Citation
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Bowman, Douglas, and Das Narayandas. "Linking Customer Management Effort to Customer Profitability in Industrial Markets." Journal of Marketing Research (JMR) 41, no. 4 (November 2004).
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

As entrepreneurial rocket companies come closer to shooting the first space tourist into the void, perhaps even this year, another reality is dawning: The business of space is no different than new industries everywhere else. It’s tough to launch. Up until now,... View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • October 2013 (Revised March 2015)
  • Supplement

Kiehl's Since 1851: Pathway to Profitable Growth (B)

By: Robert J. Dolan and Leslie K. John
Email mking@hbs.edu for a courtesy copy.

 View Details
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Dolan, Robert J., and Leslie K. John. "Kiehl's Since 1851: Pathway to Profitable Growth (B)." Harvard Business School Supplement 514-046, October 2013. (Revised March 2015.) (Email mking@hbs.edu for a courtesy copy.)
  • Sep 2012
  • Keynote Speech

Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems

By: Carliss Y. Baldwin
Citation
Related
Baldwin, Carliss Y. "Modularize—Allocate—Protect: How Firms Profit from Open Modular Systems." 13th International CINet Conference, CINet, Rome, Italy, September 2012.
  • 06 Sep 2012
  • Working Paper Summaries

FIN Around the World: The Contribution of Financing Activity to Profitability

Keywords: by Russell Lundholm, George Serafeim & Gwen Yu
  • 22 Apr 2002
  • Research & Ideas

Profits and Prophets: The Role of Values in Investment

As chair of the investment committee for a college, Sam Hayes was faced with a challenging dilemma: Should the committee invest only in socially responsible funds even though the outcome might mean fewer scholarships and teaching positions, putting the school at a... View Details
Keywords: by Sean Silverthorne
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