Filter Results:
(3,811)
Show Results For
- All HBS Web
(3,811)
- People (4)
- News (725)
- Research (2,483)
- Events (22)
- Multimedia (40)
- Faculty Publications (1,541)
Show Results For
- All HBS Web
(3,811)
- People (4)
- News (725)
- Research (2,483)
- Events (22)
- Multimedia (40)
- Faculty Publications (1,541)
- April 2000
- Teaching Note
Merloni Elettrodomestici spa: Building for Profit TN
By: Joseph L. Bower
Teaching Note for (9-300-118). A rewritten version of an earlier teaching note. View Details
Keywords: Europe
- 15 Oct 2015
- News
Restaurants find empowering workers leads to profits
- 18 Nov 2010
- News
Sexism That Irks Goldman Profits Savvy CEOs
- 23 Jan 2017
- News
Helping Warli artists profit from their work
- 01 Jun 2017
- News
Research Brief: Profit with Purpose—and Middle Management
George Serafeim (photo by Susan Young) Claudine Madras Gartenberg The idea of corporate purpose—a responsibility that goes beyond dollars and cents—can seem like little more than platitudes tucked into a mission statement. But new research shows that with the help of... View Details
Keywords: Erin Peterson
- Article
The Profits of Power: Commerce and Realpolitik in Eurasia
By: Rawi Abdelal
Although the energy trade is the single most important element of nearly all European countries' relations with Russia, Europe has been divided by both worldview and practice. Why, in the face of the common challenge of dependence on imported Russian gas, have national... View Details
Keywords: Performance; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Profit; Framework; Corporate Strategy; Innovation and Invention; Policy; Decision Choices and Conditions; Crisis Management; Government and Politics; Energy Industry; Europe; Russia; France; Germany; Italy
Abdelal, Rawi. "The Profits of Power: Commerce and Realpolitik in Eurasia." Review of International Political Economy 20, no. 3 (June 2013): 421–456.
- March 2002 (Revised May 2007)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- November 2000 (Revised July 2019)
- Teaching Note
Cafes Monte Bianco: Building a Profit Plan
By: Robert Simons and Indra Reinbergs
Teaching Note for (9-198-088). View Details
- 2006
- Working Paper
The Demise of Cost and Profit Centers
By: Robert S. Kaplan
Kaplan, Robert S. "The Demise of Cost and Profit Centers." Harvard Business School Working Paper, No. 07-030, December 2006.
- 06 Aug 2024
- News
Start-Ups Success Relies on Balancing Growth, Profitability
- 30 Aug 2011
- News
Jobs made Apple great by ignoring profit
- 14 Sep 2011
- News
Fight brewing over U.S. offshore profit taxation
- 24 Apr 2014
- News
Protecting conservation land while turning a profit
Like any private equity firm, The Lyme Timber Company seeks attractive financial returns for its investors. But Jim Hourdequin (MBA 2005), managing director at Lyme, considers a second audience—the public—when making decisions about his company’s timber and... View Details
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
By: W. Earl Sasser
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- 06 May 2002
- Research & Ideas
Profits for Nonprofits: Earning Your Own Way
self-sufficient while not being self-sufficient ourselves?— Alfred Wise,Share Our Strength The session, led by HBS professor James E. Austin, featured three managers whose experiences highlight the challenges and benefits of thinking about View Details
Keywords: by Martha Lagace
- December 1996 (Revised October 1999)
- Case
Kidder, Peabody & Co.: Creating Elusive Profits
By: Robert L. Simons and Antonio Davila
On April 17, 1994, Kidder, Peabody & Co. announced a $350 million charge against earnings resulting from the discovery of false trading profits. That same day, the termination of Joseph Jett's employment with the company was made public. By illustrating the mechanics... View Details
Keywords: Bonds; Governance Controls; Crime and Corruption; Financial Reporting; Profit; Financial Strategy
Simons, Robert L., and Antonio Davila. "Kidder, Peabody & Co.: Creating Elusive Profits." Harvard Business School Case 197-038, December 1996. (Revised October 1999.)