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    • Research  (207)
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  • Faculty Publications  (152)

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  • All HBS Web  (364)
    • News  (97)
    • Research  (207)
    • Multimedia  (4)
  • Faculty Publications  (152)
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  • 22 Jun 2011
  • Sharpening Your Skills

Sharpening Your Skills: Motivation

Thomas Steenburgh and Doug J. Chung and K. Sudhir of the Yale School of Management. Can Companies Inspire Heroism In Employees? HBS Cases: Terror at the Taj Under terrorist attack, employees of the Taj Mahal... View Details
Keywords: Re: Multiple Faculty
  • July 2023
  • Supplement

Schuberg Philis: From Success to Significance (B)

By: Thomas J. DeLong and Daniela Beyersdorfer
Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details
Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands
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DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis: From Success to Significance (B)." Harvard Business School Supplement 424-013, July 2023.
  • November 2016 (Revised April 2025)
  • Case

Lynda Bussgang's Stages

By: Thomas J. DeLong and Carin-Isabel Knoop
Lynda Bussgang is getting ready for her 25th Harvard College reunion and for the first time she is actually looking forward to it. Unlike some of her classmates she has charted her own course to happiness. This path took her from musical theater, to non-profit work to... View Details
Keywords: Personal Development and Career; Success
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DeLong, Thomas J., and Carin-Isabel Knoop. "Lynda Bussgang's Stages." Harvard Business School Case 417-034, November 2016. (Revised April 2025.)
  • March 2012
  • Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer
The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details
Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands
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DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis." Harvard Business School Case 412-092, March 2012.
  • May 2007
  • Teaching Note

Shinsei Bank: Developing an Integrated Firm (TN)

By: Thomas J. DeLong and Terence Heymann
Keywords: Banks and Banking; Business Ventures; Integration
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DeLong, Thomas J., and Terence Heymann. "Shinsei Bank: Developing an Integrated Firm (TN)." Harvard Business School Teaching Note 407-101, May 2007.
  • March 2007
  • Teaching Note

Bradley Marquez: Reduction in Force (TN) (A) and (B)

By: Thomas J. DeLong and Terence Heymann
Keywords: Job Cuts and Outsourcing
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DeLong, Thomas J., and Terence Heymann. "Bradley Marquez: Reduction in Force (TN) (A) and (B)." Harvard Business School Teaching Note 407-091, March 2007.
  • February 2007
  • Teaching Note

King Arthur Flour (TN)

By: Thomas J. DeLong and Terence Heymann
Keywords: Food and Beverage Industry
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DeLong, Thomas J., and Terence Heymann. "King Arthur Flour (TN)." Harvard Business School Teaching Note 407-013, February 2007.
  • September 2006 (Revised October 2007)
  • Case

Shinsei Bank: Developing an Integrated Firm

By: Thomas J. DeLong and Masako Egawa
Tom Pedersen, newly appointed chief learning officer (CLO) of Shinsei Bank in Japan, pondered how he could facilitate development of an integrated culture and transformation of the organization. Shinsei Bank had not developed longstanding tradition or a strong... View Details
Keywords: Integration; Mission and Purpose; Organizational Change and Adaptation; Talent and Talent Management; Organizational Culture; Performance Evaluation; Cooperation; Diversity; Japan
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DeLong, Thomas J., and Masako Egawa. "Shinsei Bank: Developing an Integrated Firm." Harvard Business School Case 407-006, September 2006. (Revised October 2007.)
  • June 2003 (Revised January 2006)
  • Case

Xilinx, Inc. (B)

By: Thomas J. DeLong and Christina Darwall
Supplements the (A) case. View Details
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DeLong, Thomas J., and Christina Darwall. "Xilinx, Inc. (B)." Harvard Business School Case 403-137, June 2003. (Revised January 2006.)
  • July 2002 (Revised December 2002)
  • Case

Mercer Management Consulting (B)

By: Thomas J. DeLong and Michael Echenberg
Supplements the (A) case. View Details
Keywords: Consulting Industry
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DeLong, Thomas J., and Michael Echenberg. "Mercer Management Consulting (B)." Harvard Business School Case 403-010, July 2002. (Revised December 2002.)
  • September 2000
  • Teaching Note

Casto Travel TN

By: Thomas J. DeLong and Susan Harmeling
Teaching Note for (9-899-120). View Details
Keywords: Entrepreneurship; Service Operations; Management
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DeLong, Thomas J., and Susan Harmeling. "Casto Travel TN." Harvard Business School Teaching Note 801-180, September 2000.
  • December 1998 (Revised May 2000)
  • Case

Lebenthal and Co., Inc.

By: Thomas J. DeLong and Susan Harmeling
Lebenthal and Co. has prospered in the bond business since 1924. Alexandra Lebenthal, granddaughter of the founders, has stepped up to lead the firm. She faces many challenges as the nature of the financial services business changes in dramatic ways. Can this firm... View Details
Keywords: Transformation; Talent and Talent Management; Bonds; Leadership Development; Service Operations; Problems and Challenges; Competition; Financial Services Industry
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DeLong, Thomas J., and Susan Harmeling. "Lebenthal and Co., Inc." Harvard Business School Case 899-121, December 1998. (Revised May 2000.)
  • September 2001
  • Teaching Note

International Profit Associates TN

By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-397). View Details
Keywords: Consulting Industry
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Nanda, Ashish, Thomas J. DeLong, and Ying Liu. "International Profit Associates TN." Harvard Business School Teaching Note 902-059, September 2001.
  • July 2009 (Revised December 2009)
  • Case

Echoing Green

By: Julie Battilana, Thomas J. DeLong and James Weber
This case presents the leadership challenges that Cheryl Dorsey, the president of Echoing Green, faces in early 2009. Echoing Green is a fellowship program that seeks to improve society by identifying and supporting social entrepreneurs who launch organizations to... View Details
Keywords: Change Management; Financial Crisis; Social Entrepreneurship; Leadership Style; Organizational Structure; Personal Development and Career; Social Enterprise
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Battilana, Julie, Thomas J. DeLong, and James Weber. "Echoing Green." Harvard Business School Case 410-013, July 2009. (Revised December 2009.)
  • November 2012 (Revised July 2013)
  • Case

Gerry Pasciucco at AIG Financial Products

By: Gautam Mukunda and Thomas J. DeLong
Gerry Pasciucco was appointed to lead American International Group's Financial Products (AIGFP) group after the government bailout of AIG in 2008 and charged with the task of shutting down the division while minimizing the government's losses. AIGFP's failed trades had... View Details
Keywords: Corporate Accountability; Ethics; Crisis Management; Financial Crisis; Management Teams; Business and Government Relations; Financial Services Industry; United States
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Mukunda, Gautam, and Thomas J. DeLong. "Gerry Pasciucco at AIG Financial Products." Harvard Business School Case 413-059, November 2012. (Revised July 2013.)
  • June 2007
  • Supplement

Shinsei Bank: Developing an Integrated Firm (B)

By: Thomas J. DeLong and Terence Heymann
Keywords: Banks and Banking; Business Ventures; Integration; Growth and Development; Banking Industry
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DeLong, Thomas J., and Terence Heymann. "Shinsei Bank: Developing an Integrated Firm (B)." Harvard Business School Supplement 407-103, June 2007.
  • August 2006 (Revised November 2007)
  • Background Note

A Framework for Pursuing Diversity in the Workplace

By: Thomas J. DeLong and Michael Brookshire
Assesses the costs and benefits of pursuing diversity and pinpoints the primary barriers to creating diverse workplaces. It also proposes some options for advancing diversity in an organization. View Details
Keywords: Cost vs Benefits; Organizational Culture; Problems and Challenges; Diversity
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DeLong, Thomas J., and Michael Brookshire. "A Framework for Pursuing Diversity in the Workplace." Harvard Business School Background Note 407-029, August 2006. (Revised November 2007.)
  • July 2003
  • Case

De La Salle Academy

By: Thomas J. DeLong and David Ager
Brother Brian Carty, headmaster and founder of De La Salle Academy, a private school for academically talented, economically disadvantaged children in grades six to eight in New York City, is scheduled to meet with the school's board of directors to discuss how the... View Details
Keywords: Middle School Education; Corporate Accountability; Governing and Advisory Boards; Organizational Design; Management Succession; Corporate Social Responsibility and Impact; Business and Community Relations; Philanthropy and Charitable Giving; Education Industry
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DeLong, Thomas J., and David Ager. "De La Salle Academy." Harvard Business School Case 404-024, July 2003.
  • August 2002
  • Case

Trilogy University

By: Thomas J. DeLong and Michael Paley
In early 2001, Trilogy Software faced a slowdown in its business, a large number of unsuccessful customer deployments, and an overall weakening in the enterprise software market. In response, the company revamped its business model and restructured the organization.... View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Organizational Design; Alignment; Restructuring; Organizational Structure; Change Management; Business Strategy; Economic Slowdown and Stagnation; Information Technology Industry
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DeLong, Thomas J., and Michael Paley. "Trilogy University." Harvard Business School Case 403-012, August 2002.
  • July 2002 (Revised November 2002)
  • Case

Crucial Conversations

By: Thomas J. DeLong and Vineeta Vijayraghavan
Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details
Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry
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DeLong, Thomas J., and Vineeta Vijayraghavan. "Crucial Conversations." Harvard Business School Case 403-027, July 2002. (Revised November 2002.)
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