Publications

Video

Kevin Sharer on Process in Management | Management Essentials

September 1994 (Revised August 2003)
Exercise

EXTEND Simulation Exercises in Process Analysis (C), Exercise Three

By: Roy D. Shapiro

Third set of exercises meant to be used with EXTEND, a simulation system created by Imagine That, Inc. of San Jose, California. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes.... View Details

Keywords: Business Processes

April 1985 (Revised October 1988)
Case

Everest Computer (A): The Development of the SuperMOS Process

By: Kim B. Clark

The research and development lab at the semiconductor development and manufacturing facility of a computer systems manufacturer has embarked on a radically improved semiconductor manufacturing process for application in a new computer system. The case offers a detailed... View Details

Keywords: Factories, Labs, and Plants; Governance Controls; Production; Research and Development; Hardware; Semiconductor Industry

28 Aug 2018

Class of 2021 Application Process Webinar

This online session is an opportunity to ask questions about the application process for the upcoming Round 1 deadline on September 5th. View Details

09 Aug 2016
Video

The Making of an Internship: An Effective Onboarding Process

November 1995
Background Note

Business Process Reengineering: Its Past, Present, and Possible Future

Explores the origins of reengineering; its evolution during the 1980s and 1990s; the current state of reengineering, which is prevalent in business today; and several possible futures of reengineering, specifically in relation to process management, knowledge work, and... View Details

Keywords: Change Management; Business Processes

November 2014
Article

The Impact of Corporate Sustainability on Organizational Processes and Performance

By: Robert G. Eccles, Ioannis Ioannou and George Serafeim

We investigate the effect of corporate sustainability on organizational processes and performance. Using a matched sample of 180 U.S. companies, we find that corporations that voluntarily adopted sustainability policies by 1993—termed as High Sustainability... View Details

Keywords: Sustainability; Sustainability Management; Sustainability Research; Sustainability Reporting; Sustainability Targets; Corporate Social Responsibility; Corporate Accountability; Reporting; Corporate Governance; Investor Clientele; Investor Communication; Stock Market; Corporate Social Responsibility and Impact; Environmental Sustainability; Performance; United States

January 1995 (Revised January 1995)
Case

USAA: Business Process Review for the Great Lakes Region (Abridged)

By: James L. Heskett

Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details

Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America

March–April 1979
Article

Managing the Crises in Data Processing

By: R. L. Nolan

Keywords: Management; Data and Data Sets

July 2021
Technical Note

From Idea-to-Launch: Process Design and Management

By: Robert J. Dolan

1993
Article

Changing Relationships in the Concessions Process

By: Louis T Wells Jr

Keywords: Change; Relationships; Negotiation

Article

Spectral GMM Estimation of Continuous-Time Processes

By: Luis M. Viceira and George Chacko