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- Faculty Publications (36)
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- All HBS Web (348)
- Faculty Publications (36)
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell phone but no traditional bank account. Taking advantage of... View Details
Keywords: Erin Peterson
- 28 Jan 2015
- Research & Ideas
Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections
operatives getting out in the communities and face-to-face contacts. Phone banks were de-emphasized. "It was a historic moment for the 2008 and 2012 elections in the way ground troops were utilized," Chung... View Details
Keywords: by Dina Gerdeman
- Profile
Rob Casper
were able to instruct them, and they were able to learn new operational capabilities. The lesson? You see, you learn, you adjust.” Long-term leadership Rob found leadership so rewarding he looked for a way “to do it longer, not just in... View Details
- 01 Sep 2018
- News
Escape Hatch
2015 with three tiny houses in the southern New Hampshire woods, Getaway now offers 89 escapes in areas less than two hours from Boston, New York, and Washington, DC, with the goal of expanding to three new markets in the coming year. Getaway’s message? Put your View Details
- 01 Sep 2006
- News
Notebook
if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital services with the providers of... View Details
- 23 Dec 2009
- News
In the Zone
“There’s a strong conviction throughout the organization that you can’t work here unless you believe that all kids have the potential to succeed,” Scopaz says during a quick phone call. “I wanted to stay beyond my fellowship year because... View Details
- 01 Jun 2016
- News
Prima Datarina
adding that ticket prices can climb to $250 for some high-demand performances. “In the box office, we heard people on the phone shouting to their friend, ‘We pay that for Celtics tickets, we can pay it for the ballet!’ ” READ MORE Kara... View Details
Keywords: Julia Hanna
- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
companies I invest in." Laguë's own desire for active involvement is really what he calls his "entrepreneurship gene" kicking in. "I've always had a bent for the finance side, but I also like to play a strong role in building companies, putting teams together, and... View Details
Keywords: Robert S. Benchley
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
They do it in two ways. One, if a Progressive customer gets into a minor accident, he or she can phone the company from the scene and will be met by a member of its Immediate Response fleet. "It's not unusual for them to show up at... View Details
Keywords: by Martha Lagace
- Profile
Tuce Zengin Van den Eynde
leadership training with G.E. — a high-level program that took her to Istanbul, London, and Paris — Tuce experienced a significant shift in scale when her FIELD 2 assignment took her team to Chennai, India, where they advised a fruit-juice stand View Details
- 22 Nov 2011
- News
A Storybook Beginning
Valley. At the same time, Worldreader is busy raising money and working with publishers to expand the list of titles that can be downloaded via Africa’s cell phone network. As the organization scales up, Risher says he is relying heavily... View Details
- Web
Policies | Baker Library
Guests are welcome to apply for Harvard Library visitor access , which includes access to Baker Library’s Stamps Reading Room. Photography & Filming We welcome our patrons taking photographs in the Stamps Reading Room using cell phones or... View Details
- 01 Apr 2000
- News
Award-Winning Article Urges Companies to Loosen Ties that Bind
One function builds relationships with customers, another develops products, and the third oversees the operational infrastructure. Even though these activities often conflict with each other, traditionally they have been bundled together... View Details
- 01 Jun 2014
- News
In My Humble Opinion: Jan Swartz (MBA 1996)
cruise-director cheeriness. "It's a 24/7 business, with ships sailing every day, everywhere in the world," Swartz says by phone from her office in Valencia, California. "Our ships are small cities." Time on the road: 10 days a month. "We... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
changed competitive environment the company faced in smartphones and mobile phones. The strategy shift would include transitioning Nokia's phone operating system to Microsoft Windows and closing View Details
Keywords: Sean Silverthorne
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually... View Details
- 19 Jul 2016
- News
HBS Startup Is Developing Tech-Enabled Jewelry to Stop Rapists
at the Harvard i-lab. Working with survivors of sexual assault and with a team of MIT engineers, the cofounders of Flare Jewelry are developing wearable devices that include an alarm, text messaging to alert the wearer’s phone contacts of... View Details
- 25 Jul 2012
- News
Movie Magic
self-service kiosk system that evaluates and buys back used cell phones and MP3 players from consumers for cash. Found currently in southern California, Kaplan expects this concept to roll out as well. Kaplan recently returned to HBS for... View Details
- 01 Dec 2003
- News
Flex Time
sophisticated communication systems that include detailed weekly reports from UCC’s sales force and senior managers. As long as her days may be — talking on the phone with customers, following up on issues raised during a weekly... View Details
Keywords: Manufacturing
- 01 Mar 2019
- News
The HBS Fund
operators in the United States were only able to glean a general estimate of location from mobile calls, thus hampering response times. Now, thanks to technology developed by RapidSOS, calls received from most Android View Details