Filter Results:
(348)
Show Results For
- All HBS Web (348)
- Faculty Publications (38)
Show Results For
- All HBS Web (348)
- Faculty Publications (38)
- 01 Jun 2016
- News
Prima Datarina
adding that ticket prices can climb to $250 for some high-demand performances. “In the box office, we heard people on the phone shouting to their friend, ‘We pay that for Celtics tickets, we can pay it for the ballet!’ ” READ MORE Kara... View Details
Keywords: Julia Hanna
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
They do it in two ways. One, if a Progressive customer gets into a minor accident, he or she can phone the company from the scene and will be met by a member of its Immediate Response fleet. "It's not unusual for them to show up at... View Details
Keywords: by Martha Lagace
- 01 Sep 2006
- News
Notebook
if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital services with the providers of... View Details
- 01 Dec 1996
- News
Laurel without Hardy? A Lesson for Business
less, attractive. Hardware and software are complements. So are hot dogs and mustard, cars and car loans, cable television and TV Guide, the Internet and high-capacity digital phone lines, catalogues and overnight delivery services - even... View Details
- 19 Jul 2016
- News
HBS Startup Is Developing Tech-Enabled Jewelry to Stop Rapists
at the Harvard i-lab. Working with survivors of sexual assault and with a team of MIT engineers, the cofounders of Flare Jewelry are developing wearable devices that include an alarm, text messaging to alert the wearer’s phone contacts of... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
changed competitive environment the company faced in smartphones and mobile phones. The strategy shift would include transitioning Nokia's phone operating system to Microsoft Windows and closing View Details
Keywords: Sean Silverthorne
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
million in revenue in 2013, up from $58 million in 2012. And it touts a Net Promoter Score—a customer-satisfaction indicator—in the low 80s, saying it is "significantly higher than Apple and Amazon, and nearly 50 points higher than phone... View Details
- 25 Jul 2012
- News
Movie Magic
self-service kiosk system that evaluates and buys back used cell phones and MP3 players from consumers for cash. Found currently in southern California, Kaplan expects this concept to roll out as well. Kaplan recently returned to HBS for... View Details
- Web
Policies | Baker Library
Guests are welcome to apply for Harvard Library visitor access , which includes access to Baker Library’s Stamps Reading Room. Photography & Filming We welcome our patrons taking photographs in the Stamps Reading Room using cell phones or... View Details
- 01 Dec 2013
- News
A Safer, Smarter Future for Tech Trash
BRADOO: Mining old tech for gold by Constantine von Hoffman When most people's phones break, all they see is a problem. Privahini Bradoo (MBA 2008) sees an opportunity. Bradoo is the cofounder and CEO of BlueOak Resources, a company... View Details
- 01 Dec 2003
- News
Flex Time
sophisticated communication systems that include detailed weekly reports from UCC’s sales force and senior managers. As long as her days may be — talking on the phone with customers, following up on issues raised during a weekly... View Details
Keywords: Manufacturing
- 01 Jun 2014
- News
In My Humble Opinion: Jan Swartz (MBA 1996)
cruise-director cheeriness. "It's a 24/7 business, with ships sailing every day, everywhere in the world," Swartz says by phone from her office in Valencia, California. "Our ships are small cities." Time on the road: 10 days a month. "We... View Details
- 06 Nov 2014
- News
Building a Startup Community Beyond Commencement
as big benefits. But even with the early positive response, Goldstein still sees this as “version 1.0” of the Launch Lab. “We need to better understand the behaviors and needs of the community,” she says. The lab is already undergoing some responsive physical changes,... View Details
- 22 Aug 2019
- News
Getting There
the notion that the mobile phone revolution might help unlock a chronic problem in Southeast Asia: safe and reliable on-demand transportation. They launched Grab in Malaysia in 2012. In its earliest days, the company offered an app to... View Details
- 01 Sep 2004
- News
Inside Executive Search
leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first View Details
- 01 Mar 2010
- News
Noted & Quoted
computing and mobility. That has the potential to change the economics of the Internet business and to redistribute profits yet again.” — HBS professor David Yoffie talking about the potential economic effects of people increasingly relying on mobile View Details
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
search was made during the dinner; yet within weeks, the first CEO was interviewing for the telecom post, which he only learned about later through a headhunter's phone call. Why would the telecommunications company use a search firm to... View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
labels and schedules home pickups. The Times called thredUP an example of how “shopping is changing in the wake of the Great Recession,” with Americans burnt out by their decades-long spending spree. In a phone interview in early January,... View Details
- 01 Mar 2013
- News
Making Change
finding allies in several HBS professors bolstered my confidence to take the leap. When I graduated, I had nothing but a business plan and the $3,000 pitch prize. Then came the $25,000 HBS fellowship in 2009. Today, we are a $3 million View Details