Filter Results:
(350)
Show Results For
- All HBS Web (350)
- Faculty Publications (38)
Show Results For
- All HBS Web (350)
- Faculty Publications (38)
- 01 Dec 2014
- News
Feedback
my hat to Karim Khoja (AMP 156, 1999) for the leadership he has demonstrated at Roshan. This is how hearts and minds are truly won. I might add, public outcry has never been a concern of the Taliban. The Taliban have stopped destroying the cell View Details
Keywords: feedback
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
million in revenue in 2013, up from $58 million in 2012. And it touts a Net Promoter Score—a customer-satisfaction indicator—in the low 80s, saying it is "significantly higher than Apple and Amazon, and nearly 50 points higher than phone... View Details
- 06 Nov 2014
- News
Building a Startup Community Beyond Commencement
as big benefits. But even with the early positive response, Goldstein still sees this as “version 1.0” of the Launch Lab. “We need to better understand the behaviors and needs of the community,” she says. The lab is already undergoing some responsive physical changes,... View Details
- 22 Aug 2019
- News
Getting There
the notion that the mobile phone revolution might help unlock a chronic problem in Southeast Asia: safe and reliable on-demand transportation. They launched Grab in Malaysia in 2012. In its earliest days, the company offered an app to... View Details
- 01 Dec 2013
- News
A Safer, Smarter Future for Tech Trash
BRADOO: Mining old tech for gold by Constantine von Hoffman When most people's phones break, all they see is a problem. Privahini Bradoo (MBA 2008) sees an opportunity. Bradoo is the cofounder and CEO of BlueOak Resources, a company... View Details
- Web
Video Management Policy | About
Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional risk, strengthen customer service and View Details
- 01 Mar 2010
- News
Noted & Quoted
computing and mobility. That has the potential to change the economics of the Internet business and to redistribute profits yet again.” — HBS professor David Yoffie talking about the potential economic effects of people increasingly relying on mobile View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
labels and schedules home pickups. The Times called thredUP an example of how “shopping is changing in the wake of the Great Recession,” with Americans burnt out by their decades-long spending spree. In a phone interview in early January,... View Details
- 01 Dec 1996
- News
Laurel without Hardy? A Lesson for Business
less, attractive. Hardware and software are complements. So are hot dogs and mustard, cars and car loans, cable television and TV Guide, the Internet and high-capacity digital phone lines, catalogues and overnight delivery services - even... View Details
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
search was made during the dinner; yet within weeks, the first CEO was interviewing for the telecom post, which he only learned about later through a headhunter's phone call. Why would the telecommunications company use a search firm to... View Details
- 26 Jul 2011
- News
An Entrepreneur of the Arts
In 2010, she founded Growing Through Arts , a company that helps children learn about and explore the arts through books, e-books, toys, games and mobile phone applications. Saying “I am thrilled to bring the love of dance to children... View Details
- Web
Policies | Baker Library
Guests are welcome to apply for Harvard Library visitor access , which includes access to Baker Library’s Stamps Reading Room. Photography & Filming We welcome our patrons taking photographs in the Stamps Reading Room using cell phones or... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
organization’s operations more efficient through strategic improvement projects, thus allowing salauno to better serve its patients. Leger’s passion for social impact was itself borne of growing up a citizen of the world. Born in France,... View Details
Keywords: Jennifer Myers
- 01 Jun 2006
- News
One-on-One with Tom Oreck
Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company.... View Details
- 28 Jan 2015
- Research & Ideas
Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections
operatives getting out in the communities and face-to-face contacts. Phone banks were de-emphasized. "It was a historic moment for the 2008 and 2012 elections in the way ground troops were utilized," Chung... View Details
Keywords: by Dina Gerdeman
- 25 Sep 2009
- News
Are You Being Served?
private-sector customer service? After all, it wasn’t so long ago that letters or phone calls to virtually any state agency might simply go unanswered. (And truth be told, the private sector often wasn’t much better.) After my... View Details
- 01 Jun 2014
- News
In My Humble Opinion: Jan Swartz (MBA 1996)
cruise-director cheeriness. "It's a 24/7 business, with ships sailing every day, everywhere in the world," Swartz says by phone from her office in Valencia, California. "Our ships are small cities." Time on the road: 10 days a month. "We... View Details
- 01 Mar 2015
- News
Research Brief: Political Capital
campaigns, weighing the size of the candidates’ ground game in the area against the number of ad impressions in each respondent’s region. The findings showed that the more partisan the voter, the more likely they were to respond to face-to-face efforts like door... View Details
- 12 Jan 2015
- News
Good Investments
Market day also means it’s a busy day for Gregoria Alvarez Reyes, whose store sits on an adjacent corner, right in the path of foot traffic. For the past 11 years, Reyes has owned and operated Farmacia Fradoni in this northwest section of... View Details
- 01 Sep 2004
- News
Inside Executive Search
leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first View Details