Passion - Publications - Faculty & Research

February 2013 (Revised March 2013)
Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry

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06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

From an early age, Amazon founder Jeff Bezos had a passion for inventing. In The Everything Store: Jeff Bezos and the Age of Amazon, journalist Brad Stone wrote that even as a child, “Bezos had dreams of becoming an inventor like Thomas... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

27 Jan 2020
Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

Passion Works Against You 6 Traits That Set Top Business Leaders Apart Why Managers Should Reveal Their Failures Related reading from the Working Knowledge Archives Looking Up and Looking Out: Career Mobility Effects of Demographic... View Details

Keywords: by Dina Gerdeman

02 Apr 2001
Research & Ideas

What Makes a Good Leader?

Kanter, a key question is whether a leader's personal passion matches his or her aspirations. "There are so many false starts, unexpected obstacles, and surprising turns along the path to change. Daily work often drains energy needed... View Details

Keywords: by Deborah Blagg & Susan Young

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

World on Fire. Image: Eoneren Related Reading When Your Passion Works Against You What Machine Learning Teaches Us about CEO Leadership Style How Scale Changes a Manager's Responsibilities Related reading from the Working Knowledge... View Details

Keywords: by Danielle Kost

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

$45.6 billion and serves 30 million passengers. “The industry clearly benefits from having a loyal base of enthusiastic repeat customers who love the cruising experience,” Gilson says. “It’s a passion for them.” About the Author Michael... View Details

Keywords: by Michael Blanding; Travel

22 Jun 2022
Book

Four Elements for Finding the Right Career Path

indeed important to understand our passions and find work that fulfills them, but we all live our lives within the gravitational field of necessity. The root question for the Necessity element is: “What are the nonnegotiable obligations... View Details

Keywords: by Dina Gerdeman

19 Apr 2010
Research & Ideas

The History of Beauty

amount of work and good luck to succeed. Q: You artfully portray a vivid, passionate cast of entrepreneurs. Which do you consider the most influential? Do you have favorites? A: The book emphasizes the role of individual entrepreneurs in... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

25 Aug 2014
HBS Case

Starbucks Reinvented

He also cited the company's rapid expansion and the potential "commoditization" of the Starbucks brand. "[W]e desperately need to look into the mirror and realize it's time to get back to the core and make the changes necessary to evoke the heritage, the... View Details

Keywords: by Julia Hanna; Food & Beverage

01 Feb 2022
Book

Innovation Isn’t Just for Startups: How Big Companies Can Succeed

between explorers and startup entrepreneurs? Michael Tushman: These explorers have the energy, passion, drive, and perseverance to go against the core part of the organization to do this reinvention of IBM or Analog Devices. It also takes the View Details

Keywords: by Lane Lambert

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

serial entrepreneur and leadership coach. Unleashed, their second book, reflects the married couple’s passion for sharing the knowledge and experience they have gained through years as “accelerators of action.” Kristen Senz: How did you... View Details

Keywords: by Kristen Senz

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

more time obtaining customer feedback and downloading it to your team, and brainstorming and selling ideas. It’s OK to stay close to a passion area, but the bottom line is, let your team execute. Process As you scale, you must shift your... View Details

Keywords: by Julia Austin

20 Jul 2011
Research & Ideas

Five Discovery Skills that Distinguish Great Innovators

innovative ideas spring. Specifically, innovators engage the following behavioral skills more frequently: Questioning. Innovators are consummate questioners who show a passion for inquiry. Their queries frequently challenge the status... View Details

Keywords: by Jeff Dyer, Hal Gergersen & Clayton M. Christensen

Research Summary

Emotional Experience, Expression, and Regulation

By: Alison Wood Brooks

Once considered irrational, emotions often exert a more profound influence on decision-making and workplace outcomes than logic or reason. Professor Brooks studies emotional experience, emotional expression, and how individuals can regulate their emotions... View Details

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

high-stakes player contracts involving millions of dollars. He intuitively understood that emotions were an important factor in dealing with people as passionate as athletes. "The last thing I wanted to do was create an excuse for a... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

10 Dec 2014
Research & Ideas

Minimum Wage Debate Is Really About Social Values

have discussions with that kind of passion about what might seem like dry policy issues. At the same time, in reality, most normal people who do not have microphones find both sides somewhat right. Much of my recent research on tax... View Details

Keywords: by April White; Retail; Manufacturing

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

unabashed about expressing his individuality. He speaks passionately and directly, unafraid to let his personality shine and to make himself vulnerable. But Wallace wants everyone in his company to feel and behave like this. As he... View Details

Keywords: by Ranjay Gulati

Research Summary

Social Innovation

My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details

09 Nov 2016
Op-Ed

6 Lessons from Donald Trump's Winning Marketing Manual

Skies." Nike insists that you "Just Do It." The most successful brands also allow their consumers to co-create brand meaning. “Let's Make America Great Again” is an inclusive call to arms with a powerful goal that each voter can interpret for himself. It... View Details

Keywords: by John A. Quelch

20 Oct 2020
Sharpening Your Skills

Steps to Help You Get Out of Your Own Way

new book what makes a great teacher—and manager. When Your Passion Works Against YouPassion is supposed to be the secret sauce that transforms average managers into dynamic leaders. The reality is more complicated, says Jon M.... View Details

Keywords: by Sean Silverthorne

Publications