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- 22 Dec 2015
- First Look
December 22, 2015
Service Excellence to the GCC Tanfeeth, a business process outsourcing (BPO) firm in the United Arab Emirates, was founded in July 2011 as a fully owned subsidiary of Emirates NBD, the largest bank in the Gulf Corporation Council. When... View Details
Keywords: Carmen Nobel
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
Companies you describe as crippled by denial include the supermarket chain A&P, the retail conglomerate Sears, and the short-lived delivery experiment Webvan. How did these companies succumb to denial? A: To paraphrase Tolstoy, every... View Details
- 17 Apr 2012
- First Look
First Look: April 17
interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find that a lack of interconnectedness among interdependent departments-rather than errors or... View Details
Keywords: Carmen Nobel
- 04 Apr 2017
- First Look
First Look at New Research, April 4
to develop Alfred’s routes and respond to customer requests in conjunction with other service providers, for example grocery delivery services, in what the founders describe as their "B2B2C"... View Details
Keywords: Sean Silverthorne
- 07 Feb 2012
- First Look
First Look: February 7
companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from... View Details
Keywords: Sean Silverthorne
- 15 Oct 2008
- First Look
First Look: October 15, 2008
the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034 PublicationsThe... View Details
Keywords: Martha Lagace
- 14 Nov 2006
- First Look
First Look: November 14, 2006
possibilities for expanding by building on the Clinic's platform of service delivery are investigated. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607013 Cluster Mobilization in Mitteldeutschland... View Details
Keywords: Sean Silverthorne
- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
banks—a mortgage delivery system that was populated by brokers, mortgage banks, and investors. "This opened the door to new sources of capital from around the world. Holding that door wide open were Fannie Mae and Freddie Mac. By... View Details
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
operations, remotely disinfecting public buildings and hospitals. "The White Knight drones were in R&D for the last two years; we developed and manufactured them in the last two months in readiness to execute aerial delivery of emergency... View Details
- Web
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Operations Entrepreneurial Management Julia Austin Fall 2024 Q1Q2 3.0 Field Course: Startup Operations Studio (SOS) Entrepreneurial Management Julia Austin Spring 2025 Q3Q4 1.5 Field Course: Transforming Health Care Delivery Technology &... View Details
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Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
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