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Publications

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  • 01 Dec 1997
  • News

Making Real Progress in the Middle East: The Bottom-Up, Economic Solution

these ventures is competitive advantage and profit. For Israeli companies, cooperation can open up new markets, provide cost-effective outsourcing opportunities, and significantly lower the costs of production, which is especially... View Details
Keywords: Michael Porter, Yagil Weinberg, and Noreena Hertz
  • 17 Apr 2012
  • First Look

First Look: April 17

interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find that a lack of interconnectedness among interdependent departments-rather than errors or... View Details
Keywords: Carmen Nobel
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

platforms, 2) gravity model analyses of global outsourcing contract flows and their determinants for digital labor markets, and 3) quantification of own- and cross-country elasticities for contract work by wage rate. Digital labor markets... View Details
Keywords: Re: Multiple Faculty
  • 22 Dec 2015
  • First Look

December 22, 2015

Service Excellence to the GCC Tanfeeth, a business process outsourcing (BPO) firm in the United Arab Emirates, was founded in July 2011 as a fully owned subsidiary of Emirates NBD, the largest bank in the Gulf Corporation Council. When... View Details
Keywords: Carmen Nobel
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

Companies you describe as crippled by denial include the supermarket chain A&P, the retail conglomerate Sears, and the short-lived delivery experiment Webvan. How did these companies succumb to denial? A: To paraphrase Tolstoy, every... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

to develop Alfred’s routes and respond to customer requests in conjunction with other service providers, for example grocery delivery services, in what the founders describe as their "B2B2C"... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2012
  • First Look

First Look: February 7

companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2021
  • News

Alumni Confront the COVID-19 Crisis

operations, remotely disinfecting public buildings and hospitals. "The White Knight drones were in R&D for the last two years; we developed and manufactured them in the last two months in readiness to execute aerial delivery of emergency... View Details
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034   PublicationsThe... View Details
Keywords: Martha Lagace
  • Web

Print View - Course Catalog

Entrepreneurial Management Julia Austin Spring 2025 Q3Q4 1.5 Field Course: Transforming Health Care Delivery Technology & Operations Management Robert Huckman , Susanna Gallani Spring 2025 Q4 1.5 Field Course: The United States and China:... View Details
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

possibilities for expanding by building on the Clinic's platform of service delivery are investigated. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607013 Cluster Mobilization in Mitteldeutschland... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

banks—a mortgage delivery system that was populated by brokers, mortgage banks, and investors. "This opened the door to new sources of capital from around the world. Holding that door wide open were Fannie Mae and Freddie Mac. By... View Details
Keywords: by Martha Lagace; Financial Services