Outcomes Reporting - Publications - Faculty & Research

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Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

the most serious of cases. Outcomes of care should be reviewed on a regular basis with transparent information about team performance and individual performance in multidimensional outcomes. Lastly, educational sessions need to be held... View Details

January 2021 (Revised March 2022)
Case

Into the Raging Sea: Final Voyage of the SS El Faro

By: Joseph B. Fuller and Mel Martin

Captain Michael Davidson of the container ship SS El Faro was determined to make his planned shipping trip on time—but a hurricane was approaching his intended path. To succeed, Davidson and his fellow officers must plot a course to avoid the storm in the face of... View Details

Keywords: Power Dynamics; Management; Leadership Style; Crisis Management; Failure; Groups and Teams; Rank and Position; Decision Choices and Conditions; Shipping Industry; United States

Citation

Educators

Purchase

22 Apr 2014
First Look

First Look: April 22

Studies Smart Money? The Effect of Education on Financial Outcomes By: Cole, Shawn A., Anna Paulson, and Gauri Kartini Shastry Abstract—Household financial decisions are important for household welfare, economic growth, and financial... View Details

Keywords: Sean Silverthorne

29 Jul 2019
Research & Ideas

How Companies Benefit When Employees Work Remotely

Operations Management Unit at Harvard Business School, and fellow researchers compared the outcomes of flexible work arrangements at the US Patent and Trademark Office (USPTO). The team found that employees with liberal “work from... View Details

Keywords: by Kristen Senz

Web

Behavioral Finance & Financial Stability

model” used for regulatory reporting purposes would result in a 60% higher probability of being rejected and higher interest rates for those approved. They show that funding loans to these borrowers lead to better economic View Details

Article

Naturals and Strivers: Preferences and Beliefs about Sources of Achievement

By: Chia-Jung Tsay and Mahzarin R. Banaji

To understand how talent and achievement are perceived, three experiments compared the assessments of "naturals" and "strivers." Professional musicians learned about two pianists, equal in achievement but who varied in the source of achievement: the "natural" with... View Details

Keywords: Prejudice and Bias; Perception; Judgments; Success; Competency and Skills

Citation

Web

U.S. Competitiveness

economic growth, the trajectory of the nation’s competitiveness remains disappointing. More Research Sep 2017 Report Why Competition in the Politics Industry is Failing America By: Katherine M. Gehl and Michael E. Porter The lens of... View Details

04 Mar 2014
First Look

First Look: March 4

Partners: Dia Kanri (B) This case presents the final decision and outcomes for the (A) case. Purchase this case: http://hbr.org/product/advantage-partners-dia-kanri-b/an/214017-PDF-ENG Harvard Business School Case 814-029 Steward Health... View Details

Keywords: Sean Silverthorne

Web

Human Behavior & Decision-Making - Faculty & Research

attractive person whom they thought of spontaneously than deliberately in Study 4, and reported their commitment to a current romantic relationship would be more affected by the spontaneous than deliberate recollection of a good or bad... View Details

11 Aug 2014
Working Paper Summaries

Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements

Keywords: by William Schmidt & Ryan W. Buell

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

forced to resign for trading in Lubrizol stock prior to recommending that Berkshire Hathaway purchase the company. Examples abound of other recent failures: Hewlett-Packard CEO Mark Hurd resigned for submitting false expense reports... View Details

Keywords: by Bill George

23 Sep 2015
Research & Ideas

Men Want Powerful Jobs More Than Women Do

New research from Harvard Business School reveals a stark gap in the professional ambitions of men and women. Having surveyed a diverse sample of more than 4,000 men and women, a team of social scientists reports a list of potentially... View Details

Keywords: by Carmen Nobel

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

reported in the media as the airline's problems. The policy offers explicit compensation for a variety of departure delays and onboard ground delays. It even promises $1,000 if, through overbooking, a customer is involuntarily bumped from... View Details

Keywords: by Julia Hanna; Air Transportation

Web

Biography - Institute For Strategy And Competitiveness

dysfunction—the failed political competition the parties have created (captured in the “Gehl Porter Politics Industry Theory”). This new lens reveals the reforms that will be necessary to truly realign America’s political system with the public interest. Ms. Gehl and... View Details

Web

Information Technology - Institute For Strategy And Competitiveness

help providers and other players in the health care system leverage information technology to help them achieve two key aims: restructuring care delivery and measuring results . Establish common data definitions and precise language definitions to improve View Details

09 Sep 2009
First Look

First Look: September 9

Working PapersOperational Failures and Problem Solving: An Empirical Study of Incident Reporting Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Operational failures occur in all industries with consequences... View Details

Keywords: Martha Lagace

06 Mar 2012
First Look

First Look: March 6

the Nazis. It also departs from previous literature in assessing the outcomes of the company's strategies after 1945. It examines the challenges and costs faced by the company in recovering the ownership of its brands. While the... View Details

Keywords: Sean Silverthorne

23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

Web

2023 Reunion Presentations - Alumni

reversed. The Psychology of (In)equality Professor Mike Norton + More Info – Less Info Our research reveals that people all over the world prefer less inequality – in wealth, health, and income. For example, Americans report an ideal... View Details

April 2006 (Revised October 2006)
Case

Best Buy Co., Inc.: Customer-Centricity

By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis

With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details