Net Promoter Score - Publications - Faculty & Research

01 Oct 2000
News

Laura Scher of Working Assets

become effective activists and philanthropists through their everyday activities, at little or no cost to them," explains the friendly and low-key Scher, seated in an office whose walls are lined with posters and photos from scores of... View Details

Keywords: Marguerite Rigoglioso

21 May 2024
Blog Post

IFC India: From Trash to Treasure: Inside a Waste Management Site in Mumbai

of sustainability efforts, decarbonization, and net zero in the context of a broader development agenda. The class culminated in a series of site visits in January 2024 in Mumbai and Bangalore and this is one of 14 student essays that... View Details

01 Mar 2017
News

Case Study: Moment in the Sun

Above: The Ario Lamp parallels the sun’s schedule. (Courtesy Ario) Ario is a smart lighting company in the Bay Area whose lamp changes light direction and color dynamically throughout the day, promoting better health. The shifts in... View Details

Keywords: Dan Morrell

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

companies with less than $10 million in annual sales get enormous insights about products and customers that were losing money and that could be quickly transformed into profitability once the executives saw what was driving the losses. Companies whose Balanced View Details

Keywords: by Sarah Jane Gilbert

16 Sep 2008
First Look

First Look: September 16, 2008

pronounced in banks, and with higher pre-adoption information asymmetry, consistent with investors expecting net information quality benefits from IFRS adoption. We also find that the reaction is less positive for firms domiciled in code... View Details

Web

Supplemental Financial Information | Annual Report 2024

fiscal 2024, an increase of 1 percent from the prior year. The HBS faculty is a strategic asset for the School. In fiscal 2024, HBS added 12 new assistant professors and promoted 14 faculty members to associate or tenured positions.... View Details

Fast Answer

Global Climate Change

to an information request sent by CDP on behalf of its signatory investors. Datasets include Climate Change Data, Supply Chain Data, Water Data, Forests Data, and CDP Scores Data. Data, documentation and reports are in Dataverse and are... View Details

11 Jan 2016
Research & Ideas

Is Group Loyalty a Force for Good or Evil?

than just argue, you can look at the data.” Putting loyalty to the test The researchers arranged a simple experiment, in which participants were asked to solve a series of number puzzles. Rather than handing in their results, however, they were allowed to View Details

Keywords: by Michael Blanding

24 Apr 2012
First Look

First Look: April 24

insights; describes how the technique should be adapted for use in an entrepreneurial context; and offers tips and cautions about applying the technique. The techniques include customer surveys, usability tests, market trials, split tests, and View Details

Keywords: Carmen Nobel

06 Dec 2021
News

December 2021 Alumni and Faculty Books

unposted openings, discussing salaries, and how getting recognition for accomplishments can lead to promotions and pay increases. The book’s case studies and expert contributions provide many examples and recommendations to manage stress... View Details

12 Jan 2010
First Look

First Look: Jan. 12

approximately 7.5% of quarterly net income. Finally, a unique aspect of the research setting allows tests of who is responsible for the earnings management. While firms appear unable to increase the frequency of aisle display View Details

Keywords: Martha Lagace

08 Aug 2017
First Look

First Look at Research and Ideas, August 8, 2017

diverse hospitals across the United States. A trained interviewer scored the managers' interview responses based on management practices that ranged from most reactive (lowest scores) to most proactive (highest scores). We established... View Details

Keywords: Sean Silverthorne

01 Jun 2014
News

Alumni and Faculty Books for June 2014

experience. He shows how this is already happening. Eleven Days by Lea Carpenter (MBA 2003) (Knopf) Klout Matters: How to Engage Customers, Boost Your Digital Influence—and Raise Your Klout Score for Success by Gina Carr (MBA 1990) and... View Details

01 Mar 2015
News

A Boomtown's Echo

George is the finance director for the Post Carbon Institute, a California think tank dedicated to promoting sustainable energy that recently examined the Bakken in its report Drilling Deeper: A Reality Check on U.S. Government Forecasts... View Details

Keywords: Oil and Gas Extraction; Mining

26 Jan 2016
First Look

January 26, 2016

https://cb.hbsp.harvard.edu/cbmp/product/316093-PDF-ENG Harvard Business School Case 316-094 Allianz Turkey: Focus on the Customer (B) The (B) case describes the new customer service model for the claims process and the resulting increase in customer satisfaction as... View Details

Keywords: Sean Silverthorne

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

narrower span. She must focus on compliance with standard operating procedures, and she is monitored through detailed input and process measures. The span of influence. The third span corresponds to the width of the net that an individual... View Details

Keywords: by Robert Simons

24 Mar 2021
News

Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education

practices that promote diversity, equity, and inclusion in our work and in our communications; it is also reviewing the current practices of projects, board composition, volunteer profile, and awards and making recommendations to... View Details

Keywords: Margie Kelley

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

apart. “If this cycle continues, whole retail chains can quickly become full of zombie stores” Taken all together, lower price points, decreased traffic, and smaller baskets means lower sales and margins for brick-and-mortar stores. Given recent View Details

Keywords: Re: Rajiv Lal; Retail

14 Apr 2009
First Look

First Look: April 14, 2009

consumers to purchase more than one brand. When consumers purchase all varieties from which they derive non-negative net utility, there is no competition, so that each firm behaves like an unconstrained monopolist. When each consumer is... View Details