National Security - Publications - Faculty & Research

March 2011
Case

Terror at the Taj Bombay: Customer-Centric Leadership

On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details

Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai

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26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

championing privacy as controversy was swirling around an extensive US government surveillance program that had been disclosed by former National Security Agency contractor Edward Snowden. Snowden had leaked... View Details

Keywords: by Avery Forman

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

2018 Northamption, MA: Edward Elgar Publishing Varieties of Green Business: Industries, Nations and Time By: Jones, G. Abstract—Published at a time of ever-increasing warnings that the pace of climate change and other environmental... View Details

Keywords: Dina Gerdeman

25 Apr 2017
First Look

First Look at New Research, April 25

protectionist reversals together mean that few companies can afford to remain focused on their domestic markets. Managers responsible for marketing in a multinational or global enterprise must design appropriate marketing programs for each View Details

Keywords: Sean Silverthorne

22 Aug 2005
Research & Ideas

Restoring a Global Economy, 1950–1980

United States made major efforts to secure radical reductions in tariff rates. During the middle of this decade there was a comprehensive reduction of barriers to trade in manufactured goods. By the end of the 1960s, however, the... View Details

Keywords: by Geoffrey Jones

03 Mar 2011
Research & Ideas

HBS Faculty on Revolution in the Middle East and North Africa

declining. Banking and other financial services are now more important to the national economy. Security forces initially fired upon demonstrators, but withdrew after President Obama intervened with a phone... View Details

Keywords: Re: Deepak Malhotra; Energy; Utilities

07 Jan 2002
Research & Ideas

How Marketing Can Reduce Worldwide Poverty

does marketing link the producer, the seller, and then the consumer? That's a standard paradigm in advanced Western societies. Some of the stakeholders don't seem to have a voice because we don't seek their voice.— Kash Rangan The kind of model Kash is talking about... View Details

Keywords: by Martha Lagace

01 Nov 2022
What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

(iStockphoto/Sundry Photography) Most people agree that US immigration policy is a mess. At times, it is hard to even know what it is. Immigration policy differences divide us as a nation and produce a great deal of misinformation. They... View Details

Keywords: by James Heskett

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

03 Mar 2003
Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

faced by entrepreneurs in starting and running a business, including securities and intellectual property law issues. Bagley's teaching and research focus on legal aspects of entrepreneurship and corporate governance. Before coming to HBS... View Details

Keywords: by Staff

11 Aug 2009
First Look

First Look: August 11, 2009

Working PapersState Owned Entity Reform in the Absence of Privatization: Reforming Indian National Laboratories and Role of Leadership Authors:Prithwiraj Choudhury and Tarun Khanna Abstract The literature on state-owned entity (SOE)... View Details

Keywords: Martha Lagace

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

Treaty tacked on to ensure that the United States retained the right to return should canal operations be threatened. President Carter's national security advisor, Zbigniew Brzezinski, said it best when... View Details

Keywords: by Sarah Jane Gilbert; Transportation

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

targeting credit bureau Equifax and the UK’s National Health Service, which could possibly have been prevented if organizations had run available software updates sooner. Tracking software vulnerabilities For their study, Greenstein and... View Details

Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

as a result, but also avoiding disasters. The ice cream and other foods businesses were built patiently by the acquisition of one local firm after another, and their melding into the Unilever model. Following the National Starch... View Details

Keywords: by Geoffrey Jones; Consumer Products

22 Feb 2022
Research & Ideas

Lack of Female Scientists Means Fewer Medical Treatments for Women

National Institutes of Health that spurred more women to become scientists and discouraged biases among men in the field, Koning says. While male inventors far outnumber women inventors, biomedical patents View Details

Keywords: by Kristen Senz

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

company immediately reacted to this news by creating a “COVID committee” to manage the emergency even before the national lockdown was imposed. It shifted to remote working wherever possible, including employees in production and quality... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

06 Apr 2016
What Do You Think?

As Tim Cook, How Would You Tackle Apple's Next Challenge?

Summing Up--Is Product Security A Potential Distraction for Apple’s Leadership? The saga of Apple’s stand-off with the United States government over the Company’s refusal to assist the FBI in hacking its own iPhone product to aid in a... View Details

Keywords: by James Heskett; Computer

January 2021 (Revised July 2022)
Case

Snapp: Scaling Under Sanctions in Iran (A)

By: Meg Rithmire and Gamze Yucaoglu

The case opens in November 2019 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran’s first and leading ride-hailing platform, Snapp, find out about Apple’s and Google’s decisions to remove all Iranian apps from their respective application stores.
The case... View Details

Keywords: Sanctions; Change Management; Disruption; Volatility; Decision Choices and Conditions; Cross-Cultural and Cross-Border Issues; Government and Politics; International Relations; National Security; Risk Management; Crisis Management; Transportation Industry; Iran; Middle East