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- All HBS Web (454)
- Faculty Publications (46)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
their lettuce. It's worth noting that the companies and business units in my study were tracked between 2001 and 2007. I picked these firms for no other reason than their genuine commitment and actions toward embracing an outside-in... View Details
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
truth. It turns business decisions into elaborate exercises in gaming. It sets colleague against colleague, creating distrust and ill will. And it distorts incentives, motivating people to act in ways that run counter to the best... View Details
Keywords: by Michael C. Jensen
- 13 Feb 2014
- Research & Ideas
Managing the Family Business: Leadership Roles
different from managing their work. Leading is fundamentally about identifying where the group needs to go (developing a compelling vision for the future), strategizing how to get there, and getting people to change in order to get there. This is done by inspiring,... View Details
Keywords: by John A. Davis
- 04 Jun 2012
- Research & Ideas
The Business of Life
says. "The reality is that the only reason you're interested in either of these things is that you're interested in finding the truth. We spend most of our waking hours in our professions, but if we can't allow success in our professions... View Details
Keywords: by Carmen Nobel
- 18 Nov 2015
- Research & Ideas
Who Really Determines CEO Salary Packages?
It stands to reason that every major company has a unique set of strategic goals. Consequently, it stands to reason that the chief executive’s compensation package should be uniquely designed to align to... View Details
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for DEI is overwhelmingly clear.... View Details
Keywords: by Jen McFarland Flint
- 02 Aug 2017
- What Do You Think?
Summing Up: Why Can’t Organizations Engage Their Employees?
Engaged workers are more productive. (iStock) iStock SUMMING UP: How Can We Prepare Leaders to Engage Their Associates? This month’s column elicited a number of reasons on why organizations around the world do such a poor job of engaging... View Details
Keywords: by James Heskett
- 01 Dec 2019
- News
Remix
which share an unmistakable synergy: “I’m just trying to put wind at the backs of black women,” she says. It was the reason she broke her silence. It’s the motivation behind her startup—which she plans to... View Details
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
possible or appropriate when heading into a salary negotiation or discussing a contract. Research industry norms, investigate precedent, and talk to others who are already employed at the firm or in the industry. Most important, don't be afraid to ask for whatever you... View Details
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
unreciprocated. In this article, I present four strategies to help you maximize the likelihood that others will acknowledge your gestures of goodwill and reciprocate in kind. 1. Label Your Concessions In negotiation, don't assume that your actions will speak for... View Details
Keywords: by Deepak Malhotra
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
After earning a doctorate, Ashley Whillans received two tempting job offers: one in her hometown, where she could remain close to family and friends and work reasonable hours for the local government, and another that required a... View Details
Keywords: by Dina Gerdeman
- 31 May 2023
- News
Alumni Achievement Awards 2023
joy that working on Trikafta has given me.” My hero: “Barbara McClintock discovered what’s referred to as ‘jumping genes.’ She has commented how that discovery was enabled by her different outlook as a female scientist. I’m selfishly View Details
- 03 Oct 2007
- Research & Ideas
Dealing with the ‘Irrational’ Negotiator
counterparts, we work with them to carefully consider whether the other side is truly irrational. Almost always, the answer is no. In most cases, behavior that appears to be irrational has a rational—albeit hidden—cause. Here, we will share the 3 most common View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
- 10 Oct 2012
- Research & Ideas
Taking Advantage of Life’s (Few and Far Between) Inflection Points
problem, he sensed an opportunity; where most people might have en¬dorsed Michelle's "sit tight" approach, he saw reason for thoughtful action. "She's waiting for someone to decide her fate for her," Howard remarked. "She doesn't realize... View Details
Keywords: Re: Howard H. Stevenson
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
extent to influence how policies were interpreted, in part because of the respect in which the company was held. The corporate reputation for integrity and competence was a major competitive advantage in this respect. A part of the reason... View Details
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
and men. When there were fewer awards to win, 23 percent of women chose all-male teams versus 9.7 percent in a less competitive situation. Chang and his collaborators also probed the reasons behind these decisions. They surmised that... View Details
Keywords: by Danielle Kost
- 12 Nov 2018
- Blog Post
Student Portraits - Armed Forces Alumni Association
armed forces. Many served in combat. They are proud to share this deeply personal aspect of their lives with you. CAMERON R. ARMSTRONG / 1st Battalion, 67th Armored Regiment / US Army ENTERED SERVICE FROM: Woodstock, GA REASON FOR... View Details
- 30 Jul 2012
- Research & Ideas
How Technology Adoption Affects Global Economies
It's not often that a best seller inspires academic research. If anything, it's usually the other way around. But Harvard Business School Associate Professor Diego A. Comin was motivated by reading Guns, Germs, and Steel, Jared Diamond's... View Details
Keywords: by Carmen Nobel
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
conflicts of interest, myriad examples of bribery and extortion, unfair and predatory competition, theft and misappropriation of information, civic and environmental irresponsibility. Unfortunately, we have no reliable gauge of how the levels and types of misconduct... View Details
Keywords: by Carla Tishler
- 23 Jun 2008
- Research & Ideas
Innovative Ways to Encourage Personal Savings
this work was published in the Harvard Business Review. My colleagues and I looked at a full range of financial services that were—and were not—available in South Central and communities like it, including payment services, savings, credit, and insurance. For a variety... View Details