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- All HBS Web (382)
- Faculty Publications (111)
- 01 Dec 2003
- News
Books
directors, and demonstrate a relationship of equals based on trust.” The First 90 Days by Michael Watkins (Harvard Business School Press) So you’re taking charge of a new organization. Congratulations. Now,... View Details
- 01 Oct 2001
- News
Books: Winning the Influence Game
"Managers who ignore the actions of government do so at great risk," warn the authors of Winning the Influence Game: What Every Business Leader Should Know about Government. HBS associate professor Michael Watkins, former congressman and... View Details
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)." Harvard Business School Supplement 694-077, March 1994.
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- 01 Oct 1999
- News
New Releases
motivate and lead groups of people in ways that ignite their full creative potential. Right from the Start: Taking Charge in a New Leadership Role by Dan Ciampa and Michael Watkins (Harvard Business School... View Details
- 2008
- Book
Predictable Surprises
By: Max Bazerman and Michael D. Watkins
Most events that catch us by surprise are both predictable and preventable, but we consistently miss (or ignore) the warning signs. This book shows why such "predictable surprises" put us all at risk, and shows how we can understand, anticipate, and prevent them before... View Details
Keywords: Decision Choices and Conditions; Forecasting and Prediction; Leadership; Risk and Uncertainty; Behavior
Bazerman, Max, and Michael D. Watkins. Predictable Surprises. Paperback ed. Harvard Business School Press, 2008.
- February 2001
- Case
McLean Watson/Media Synergy Inc. (A1): John Eckert
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (A1): John Eckert." Harvard Business School Case 801-033, February 2001.
- Person Page
AOM Ethno PDW 2009-2014
AOM PDW 2014: Being There/Being Them: Entry, Exit, and In-Between in Organization Ethnography
Co-Organizers: Michel Anteby, Harvard; Curtis K. Chan, Harvard; Julia DiBenigno,... View Details
- March 2003
- Article
Predictable Surprises: The Disasters You Should Have Seen Coming
By: Michael D. Watkins and Max H. Bazerman
Watkins, Michael D., and Max H. Bazerman. "Predictable Surprises: The Disasters You Should Have Seen Coming." Harvard Business Review 81, no. 3 (March 2003). (Reprinted in H. Balanoff (Ed.), Public Administration, McGraw-Hill, 2004.)
- 1993
- Working Paper
Strategies for Managing a Project Portfolio
By: Michael D. Watkins and Kim B. Clark
- February 2001
- Case
McLean Watson/Media Synergy Inc. (A2): Paul Chen
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (A2): Paul Chen." Harvard Business School Case 801-034, February 2001.
- February 2001
- Case
McLean Watson/Media Synergy Inc. (C2): Mark Dubowitz
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (C2): Mark Dubowitz." Harvard Business School Case 801-384, February 2001.
- February 2001
- Case
McLean Watson/Media Synergy Inc. (B)
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (B)." Harvard Business School Case 801-035, February 2001.
- Web
C.D. Spangler | Baker Library | Bloomberg Center | Harvard Business School
National Group (TNG) Steven B. Belkin United Bank for Africa Hakeem Belo-Osagie Intuit Scott D. Cook Greylock Howard E. Cox US Labs Michael Danzi Donaldson, Lufkin & Jenrette William Donaldson Draper Fisher... View Details
- Web
William Donaldson | Baker Library | Bloomberg Center | Harvard Business School
National Group (TNG) Steven B. Belkin United Bank for Africa Hakeem Belo-Osagie Intuit Scott D. Cook Greylock Howard E. Cox US Labs Michael Danzi Donaldson, Lufkin & Jenrette William Donaldson Draper Fisher... View Details
- 01 Oct 1996
- News
71 Snapshots
Trading Up — Kenneth D. Brody Creating Miracles — Charles A. Coverdale Kid at Heart — John H. Eyler No Bull — Nancy E. Havens-Hasty Working Behind the Scenes — Alan F. Horn Mastering the Competition — View Details
- June 2003
- Article
A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams
By: A. Edmondson, Michael A. Roberto and Michael Watkins
Edmondson, A., Michael A. Roberto, and Michael Watkins. "A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams." Leadership Quarterly 14, no. 3 (June 2003): 297–325.
- Web
Robert Reiss | Baker Library | Bloomberg Center | Harvard Business School
National Group (TNG) Steven B. Belkin United Bank for Africa Hakeem Belo-Osagie Intuit Scott D. Cook Greylock Howard E. Cox US Labs Michael Danzi Donaldson, Lufkin & Jenrette William Donaldson Draper Fisher... View Details
- fall 2004
- Article
Predictable Negotiations: Should Have Seen This Coming (Book Excerpt)
By: M. Bazerman and Michael Watkins
Bazerman, M., and Michael Watkins. "Predictable Negotiations: Should Have Seen This Coming (Book Excerpt)." Compass 2, no. 1 (fall 2004): 42–43.
- 01 Oct 2002
- News
New HBSAA Board Members
President P.J. Cooper & Co. Sherry Leigh Coutu (MBA '93) Cambridge, England Founder Interactive Investor Ann Graham Ehringer (7th OPM) Santa Monica, California Chairman and CEO S.P. Lodge Byron T. Foster (MBA '57) Milwaukee, Wisconsin President and Director... View Details