Massachusetts - Publications - Faculty & Research

02 Jun 2013
News

Dunkin’ Donuts and Starbucks battle it out for coffee supremacy in Greater Boston

13 Apr 2017
News

The reason your loan application is rejected may have nothing to do with your credit score

07 Dec 2012
News

Demand, prices rise for Bay State homes

31 Oct 2012
News

Industry Adapts Quickly to Storm

10 Aug 2010
News

A bitter health care pill

March 2009
Case

Barbara Norris: Leading Change in the General Surgery Unit

By: Boris Groysberg, Nitin Nohria and Deborah Bell

Barbara Norris struggles to address the many problems facing her as a recently promoted nurse manager in the General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU). She has inherited a unit with the lowest employee satisfaction scores and highest... View Details

Keywords: Employee Relationship Management; Leading Change; Service Delivery; Organizational Change and Adaptation; Organizational Culture; Groups and Teams; Motivation and Incentives; Satisfaction; Health Industry

Citation

Educators

Purchase

29 Jun 2012
News

Mass. residents react to ruling with relief

01 Nov 2021
News

Will a Maine Ballot Question Drive a Spike in Massachusetts’ Climate Efforts?

19 Jan 2012
News

Enlightened eating

11:30 AM – 12:30 PM EDT, 24 May 2021
Virtual Programming

Being Asian in America: Perennial Other

Join us, the Association of Harvard Asian and Asian American Faculty and Staff in a discussion on the examination of the roots of anti-Asian racism in America and ongoing efforts towards a pan-Asian and intersectional approach to social justice for all. Our special... View Details

8:30 AM – 6:45 PM EDT, 15 Sep 2020
Virtual Programming

Competing in the Age of AI and Digital Transformation

How are companies today using artificial intelligence (AI) to respond to business challenges? During this session, professors Karim Lakhani and Macro Iansiti, coauthors of the book Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the... View Details

26 Nov 2012
News

“Indispensable: When Leaders Really Matter”

Vincent Pons

TO LEARN MORE ABOUT VINCENT PONS, CONSULT HIS WEBSITE.

Vincent Pons is... View Details

Willy C. Shih

Willy Shih is the Robert and Jane Cizik Professor of Management Practice in Business Administration. He is part of the Technology and Operations Management Unit, and he teaches in the MBA and Executive Education Programs. His expertise is in manufacturing, product... View Details

Keywords: aerospace; automotive; biotechnology; communications; computer; digital imaging; electrical equipment; electronics; entertainment; high technology; industrial goods; information technology industry; manufacturing; retailing; semiconductor

Andy Wu

Andy Wu is the Arjun and Minoo Melwani Family Associate Professor of Business Administration in the Strategy Unit at Harvard Business School, where he teaches in the MBA and Executive Education programs. He researches, teaches, and advises managers... View Details

Keywords: software; e-commerce industry; venture capital industry; biotechnology; video games

21 Aug 2018
News

What Would It Take to Get Businesses to Focus Less on Shareholder Value?

Jason T. Pananos

Jason Pananos is a Senior Lecturer of Business Administration in the Finance Department. Jason currently teaches and was the co-creator of a second-year field course titled “Value Creation in Small and Medium Firms”. Jason is also an active collaborator and guest... View Details

May 1994 (Revised January 1995)
Case

Warner Cable (A) and (B) (Condensed)

The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some... View Details

Keywords: Organizational Change and Adaptation; Management Style; Change Management; Performance Improvement; Telecommunications Industry; Massachusetts