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- All HBS Web (278)
- Faculty Publications (67)
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- 22 Nov 2016
- First Look
November 22, 2016
the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory Service... View Details
Keywords: Sean Silverthorne
- 29 May 2001
- Research & Ideas
Howard Stevenson on the Lessons of the Internet Era
Entrepreneurs and managers who can't adapt to the fast pace of change in the world—"a world that should be on Prozac"—are likely to miss out on opportunities in the years to come, says HBS Professor Howard Stevenson. The good... View Details
Keywords: by Sean Silverthorne
- 23 Jul 2001
- Research & Ideas
Looking for CEOs in All the Wrong Places
ability, even when experience and academic research have shown that link to be tenuous. Other circumstances such as market conditions and the skills and experience of the company's senior management team can have a profound impact. All... View Details
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
when he began his own pottery workshop in 1759. Nevertheless, each of the three, she writes, instinctively grasped the fundamentals of earning long-term customer trust and loyalty. Effective brand creation and management have a vital... View Details
Keywords: by Martha Lagace
- 19 Aug 2015
- Research & Ideas
Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission
administration in the Entrepreneurial Management unit at Harvard Business School and a general partner at Flybridge Capital. He closely studies the startup environment and draws from his experience as a venture capitalist and former... View Details
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
remote surveillance of the performance of these products. Predictive analysis applied to humans is now one of the hottest concepts to come along. It is being made possible by a system of customer loyalty programs, big data, and cloud... View Details
Keywords: by James Heskett
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
revenue for Amazon, in addition to the additional value the online retailing giant gets from the loyalty customers feel once they are enrolled. "THERE IS NO QUESTION THAT PRIME MEMBERS ARE EXTREMELY IMPORTANT FOR AMAZON, AND IT GIVES... View Details
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
front of the pump instead of paying in slower, more conventional ways, did 2.7 million people sign up for the program and increase their loyalty to Mobil by one extra visit to the pump per month? The explanation was the saving of one to... View Details
Keywords: by James Heskett
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
"The biggest transition? Establishing a new Zoom account." Leadership integration—ensuring a fit between the acquiring firm’s top management and the team leader—has become part of the courtship phase. And remote work has radically... View Details
- 08 Oct 2012
- Research & Ideas
The Immigrants Who Built America’s Financial System
mobility and absence of ties to land, to slave society, or loyalty to any particular state, worked to their advantage. No one had written about that before. So my editors and I agreed that this should be a separate book. Q: Albert... View Details
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
Most managers today understand the strategic implications of the information-based, knowledge-driven, service-intensive economy. They know what the new game requires: speed, flexibility and continuous self-renewal. They even are... View Details
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
talent would be better served to consider how they can reshape their job descriptions to retain talent fed up with fulfilling various corporate process “requirements” or how to make themselves attractive together to gig workers with world-class skills. Joseph Fuller is... View Details
Keywords: by HBS News
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
expressed support for the RFRA. “We didn’t find any evidence that people who were opposed to Cook’s view were less likely to purchase from Apple after learning of his view,” Toffel says. Of course, it’s possible that this loyalty was due... View Details
- 18 Mar 2014
- First Look
First Look: March 18
controlling stake in Satyam Computer Services Ltd. (Satyam), a troubled Indian IT company managed since January 2009 by a six-member government-appointed caretaker board. Anand Mahindra, chairman and View Details
Keywords: Sean Silverthorne
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
their way out of their difficulties." Thomke, an authority on the management of technology and product innovation, senses that "the culture within American firms seems different compared with their best European and Japanese... View Details
- 20 Jan 2015
- First Look
First Look: January 20
link: http://dx.doi.org.ezp-prod1.hul.harvard.edu/10.1016/j.jebo.2014.10.004 January 2015 Economic Journal Does Management Matter in Schools? By: Bloom, Nicholas, Renata Lemos, Raffaella Sadun, and John Van Reenen Abstract—We collect data... View Details
Keywords: Sean Silverthorne
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
much of our attention on material consumption. More recently, Benjamin Barber, in his 2007 book Consumed, claims that marketing is "sucking up the air from every other domain to sustain the sector devoted to consumption." He is correct. Coca-Cola, Nike, and... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
customers' college-savings accounts. Firms like Salomon Smith Barney that manage these new so-called "529" savings plans would invest the rebates and maintain records showing enrolled families how much they had earned toward... View Details
Keywords: by John S. Rosenberg
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
opportunities and promise where others see only defeat.” At each stage of aviation's business life cycle—start-up, growth, maturity, decline, rebirth—new types of leaders emerged, such as entrepreneur C.E. Woolman at Delta in the 1920s and '30s; professional View Details
- 03 Mar 2008
- Research & Ideas
Marketing Your Way Through a Recession
cement the loyalty of those who remain by assuring employees that the company has survived difficult times before, maintaining quality rather than cutting corners, and servicing existing customers rather than trying to be all things to... View Details
Keywords: by John Quelch