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  • All HBS Web  (10,234)
    • People  (28)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Hong Kong.)
  • September 2007
  • Case

Still Leading (B4): Lee Iacocca—Driving Impact

By: Rosabeth Moss Kanter and Lance P. Pierce
Lee Iacocca, a successful CEO of an auto company, devoted himself after retirement to several social causes. Describes issues in the transition. View Details
Keywords: Transition; Transformation; Retirement; Work-Life Balance; Problems and Challenges; Civil Society or Community; Auto Industry
Citation
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Kanter, Rosabeth Moss, and Lance P. Pierce. "Still Leading (B4): Lee Iacocca—Driving Impact." Harvard Business School Case 308-046, September 2007.
  • June 1996
  • Background Note

Summary of Leading from the Front

By: Lynn S. Paine
Keywords: Leadership Style
Citation
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Paine, Lynn S. "Summary of Leading from the Front." Harvard Business School Background Note 396-409, June 1996.
  • March 2002
  • Article

Leading Organizational Learning in Health Care

By: J. S. Carroll and A. C. Edmondson
Keywords: Leadership; Organizations; Learning; Health Care and Treatment; Health Industry
Citation
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Carroll, J. S., and A. C. Edmondson. "Leading Organizational Learning in Health Care." Quality & Safety in Health Care 11, no. 1 (March 2002): 51–56.
  • April 2014
  • Article

Evil Genius? How Dishonesty Can Lead to Greater Creativity

By: F. Gino and S. Wiltermuth
We propose that dishonest and creative behavior have something in common: they both involve breaking rules. Because of this shared feature, creativity may lead to dishonesty (as shown in prior work), and dishonesty may lead to creativity (the hypothesis we tested in... View Details
Keywords: Moral Sensibility; Creativity; Attitudes
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Gino, F., and S. Wiltermuth. "Evil Genius? How Dishonesty Can Lead to Greater Creativity." Psychological Science 25, no. 4 (April 2014): 973–981.
  • Oct 2020
  • Other Presentation

How to Lead in a Crisis

By: Amy C. Edmondson
Humility, transparency and urgency are the keys to successfully steering an organization—big or small—through the challenges that come your way. Leadership expert Amy C. Edmondson provides clear advice and examples to help any leader rise to the occasion. View Details
Keywords: Psychological Safety; COVID-19; Leadership; Crisis Management
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Edmondson, Amy C. "How to Lead in a Crisis." In The Way We Work Series. TED Talks, October 2020.
  • May 2015
  • Teaching Note

Toby Johnson (A): Leading After School

By: Boris Groysberg and Matthew G. Preble
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Groysberg, Boris, and Matthew G. Preble. "Toby Johnson (A): Leading After School." Harvard Business School Teaching Note 415-072, May 2015.
  • July 18, 2012
  • Article

Leading Change: Two Stories, Four Lessons

By: Nancy F. Koehn
Citation
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Koehn, Nancy F. "Leading Change: Two Stories, Four Lessons." Leadership Forum (July 18, 2012).
  • 20 Dec 2011
  • Keynote Speech

How Expats Should Lead in China

By: Lynn S. Paine
Keywords: Leadership; China
Citation
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Paine, Lynn S. "How Expats Should Lead in China." Harvard Business Review Video Broadcasts, December 20, 2011.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Boston.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New York City.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New Delhi.)
  • November 2004 (Revised October 2005)
  • Supplement

Leading the Josie Esquivel Franchise (B)

By: Boris Groysberg and Laura Morgan Roberts
Supplements the (A) case. View Details
Keywords: Entertainment and Recreation Industry
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Groysberg, Boris, and Laura Morgan Roberts. "Leading the Josie Esquivel Franchise (B)." Harvard Business School Supplement 405-027, November 2004. (Revised October 2005.)
  • April 2025
  • Supplement

Transformative Social Impact: Health Leads (B)

By: V. Kasturi Rangan and Sarah Appleby
Video Supplement to HBS Case No. 517-022 and 517-024. Instructors should consider the timing of making videos available to students, as they may reveal key case details. View Details
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Rangan, V. Kasturi, and Sarah Appleby. "Transformative Social Impact: Health Leads (B)." Harvard Business School Multimedia/Video Supplement 525-702, April 2025.
  • 2015
  • Book

Leading Sustainable Change: An Organizational Perspective

By: Rebecca Henderson, Ranjay Gulati and Michael Tushman
The business case for acting sustainably is becoming increasingly compelling—reducing our global footprint to sustainable levels is the defining issue of our times, and it is one that can only be addressed with the active participation of the private sector. However,... View Details
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Henderson, Rebecca, Ranjay Gulati, and Michael Tushman, eds. Leading Sustainable Change: An Organizational Perspective. Oxford University Press, 2015.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Manila.)
  • December 2007
  • Article

Juggling Isn't the Same As Leading

By: Thomas J. DeLong, John J. Gabarro and Robert Lees
Keywords: Leadership
Citation
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DeLong, Thomas J., John J. Gabarro, and Robert Lees. "Juggling Isn't the Same As Leading." American Lawyer (December 2007): 124–130. (Excerpt from the book When Professionals Have to Lead.)
  • 1997
  • Article

Value Creation Among Europe's Leading Firms

By: Marc L Bertoneche, R. Knight and D. Dragun
Keywords: Value; Business Ventures; Europe
Citation
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Bertoneche, Marc L., R. Knight, and D. Dragun. "Value Creation Among Europe's Leading Firms." Templeton Briefing (1997).
  • Article

Leading Change with the Balanced Scorecard

By: Robert S. Kaplan and David P. Norton
Keywords: Leadership; Change; Balanced Scorecard
Citation
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Kaplan, Robert S., and David P. Norton. "Leading Change with the Balanced Scorecard." Financial Executive 17, no. 6 (September 2001): 64–66.
  • January 2018
  • Teaching Note

Still Leading (B1): Hon. Bob McDonald—Profiting from Purpose

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
This case is included in the Still Leading series, which is part of an opening series of cases used in the Advanced Leadership Initiative at Harvard University. This case can also be taught as a standalone case as it is rich with many key leadership lessons that fall... View Details
Keywords: Leadership; Personal Development and Career; Values and Beliefs; Transition
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Kanter, Rosabeth Moss, and Ai-Ling Jamila Malone. "Still Leading (B1): Hon. Bob McDonald—Profiting from Purpose." Harvard Business School Teaching Note 318-102, January 2018.
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