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Show Results For
- All HBS Web
(205)
- News (65)
- Research (112)
- Events (1)
- Multimedia (1)
- Faculty Publications (33)
- 02 May 2023
- Blog Post
Sustainability Career Advice from the Career & Professional Development Office
pursue opportunities in this critical space. What have you noticed about the types of jobs that students pursue and the types of positions that recruiters are looking for in the sustainability field? I've noticed an increase in pursuit of... View Details
- 15 Jun 2021
- News
In My Humble Opinion: Building Blocks
who was the first in his extended family to attend college. “I got that job because the head of research was a Dartmouth graduate and he came up to campus to interview candidates—that shows the power of connection.” It’s a realization... View Details
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, customers were... View Details
Keywords: by Michael Blanding
- Web
Medium of Artistic Expression - Edwin H. Land & Polaroid | Harvard Business School
photographer and the photograph," Land reflected, "it is hoped that many of the satisfactions of working in the early arts can be brought to a new group of photographers." 86 EXPLORE MORE OF THE EXHIBIT EXPLORE x HOME EMERGENCE OF A NEW... View Details
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
guidance is needed or to make introductions to customers, prospective partners, or job candidates. Advisers may also mentor junior members of a team when you lack the funds or time to hire in an experienced leader. Advisers are usually... View Details
Keywords: by Julia B. Austin
- 17 Jan 2017
- First Look
First Look at New Research: January 17
psychological and organizational sciences, we argue that engaging in future-oriented thinking about specific work goals while commuting, what we call work-related prospection, positively influences job View Details
Keywords: Sean Silverthorne
- 01 Sep 2011
- News
Extraordinary People
getting the job done. Over the years he transformed Joh. A. Benckiser SE (JAB) from a small, privately held German company into a successful global powerhouse. In addition to serving as chairman and CEO of JAB, Harf’s many roles... View Details
Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Finance; Executive, Legislative, and Other General Government Support; Government; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services; Management, Scientific, and Technical Consulting Services; Professional Services
- 04 May 2023
- Blog Post
Sustainability: Career Advice from HBS Career Coach Hillary Mann
pursue opportunities in this critical space. What have you noticed about the types of jobs that students pursue and the types of positions that recruiters are looking for in the sustainability field? I've noticed an increase in pursuit of... View Details
- Web
Commencement 2018 Address | About
core of any vibrant capitalist system, and we should cherish it. At a time when people are losing trust in the role of business enterprise in society, it is your job to restore their confidence in this engine of human prosperity. You... View Details
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
President & Chief Executive Officer Starbucks Coffee Company Return to Alumni Achievement Awards main page Earlier Education University of Washington, 1965 B.A., Finance, Economics, Accounting, and Statistics Other Jobs Touche Ross & Co.,... View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
as a Baker Scholar, in his spare time Rogers honed a system for trading over-the-counter stocks and left HBS with his bills paid and $50,000 in the bank. Eager to return to the Bay Area where he grew up, Rogers accepted a job offer from... View Details
- 14 Sep 2021
- Blog Post
How to Support Your Employees’ Career Development
one on one meetings between managers and direct reports are the norm and the career development conversation is ongoing. “I tend to think about things in 90-day terms, so managers and their reports look at what the employee needs to accomplish in their View Details
Keywords: All Industries
- 14 Sep 2021
- Blog Post
How to Support Your Employees' Career Development
one on one meetings between managers and direct reports are the norm and the career development conversation is ongoing. “I tend to think about things in 90-day terms, so managers and their reports look at what the employee needs to accomplish in their View Details
- 08 Apr 2014
- First Look
First Look: April 8
August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer View Details
Keywords: Sean Silverthorne
- 01 Dec 1998
- News
Managing the Business of Life
1996, and she moved back to the States, taking a job as vice president of operations with Warner Brothers Television in Los Angeles. "What I missed most about America was the attitude that you can be anybody and still get ahead in the... View Details
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
relentless innovation and laser-eyed attention to detail are the primary drivers of success. And despite, or perhaps because of, those demands, these manufacturing executives also describe the sense of deep satisfaction their work can... View Details
- 16 Jul 2013
- News
Embracing Chaos
we want to give back, but none of us, individually, knows how to do that. I can write a check, but have no idea who to give it to, and no idea how it's going to be used. There's not the satisfaction of seeing an impact. So, guess what?... View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 05 May 2009
- First Look
First Look: May 5, 2009
Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Publication:Production and Operations Management (forthcoming) Abstract This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and... View Details
Keywords: Martha Lagace
- 01 Oct 2002
- News
Faculty Research Symposium
organizational properties of each team, measuring factors such as leadership behaviors of nurse managers; adequacy of training, information, and equipment; team characteristics (stability, composition, quality of relationships, and performance outcomes); and individual... View Details