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25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

Zeynep Ton goes behind the scenes to discover how the Tulsa, Oklahoma—based chain of convenience stores manages to outperform its competitors while maintaining a loyal workforce of over 10,000 employees. These workers enjoy above-average wages, View Details

Keywords: by Julia Hanna; Retail

Research Summary

Financing New Business Formation

By: Paul A. Gompers

New business creation has become a potent force for economicdevelopment in the United States. Prior to 1980, large firms created the majority of new jobs in the American economy. While considerable debate rages over whether small firms are the source of recent job... View Details

08 Nov 2011
First Look

First Look: Nov. 8

industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food... View Details

Keywords: Sean Silverthorne

26 Apr 2016
First Look

April 26

giant IBM? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/316143-PDF-ENG Harvard Business School Case 416-019 Gap Inc.: Refashioning Performance Management In 2014, clothing retailer Gap Inc. rolled out a new View Details

Keywords: Sean Silverthorne

June 2018
Case

Verona Group

By: Robert L. Simons and Sarah Abbott

Are a salesperson's struggles her own fault or the result of a problematic job design? Anna George works as a salesperson at Verona Group, a company that designs and wholesales high-end women's apparel. She had spent nearly 20 years in sales with another fashion label... View Details

Keywords: Jobs and Positions; Design; Analysis; Performance; Measurement and Metrics; Salesforce Management; Organizational Design

18 May 2021
Book

Launching a Career in the COVID Economy? Here Are 5 Tips.

Starting a job can feel like stepping onto a movie set without a script. Everyone knows the plot; the challenge is figuring out the role. Managers often know what they want from top performers but rarely... View Details

Keywords: by Carolyn DiPaolo

April 2005 (Revised February 2006)
Case

Monster Networking

By: Thomas R. Eisenmann and David Andrew Vivero

The management at Monster.com, the leading U.S. provider of online recruitment services, must decide how to proceed with Monster Networking (MN), a new business launched in late 2003. MN helps users identify other individuals who can offer career advice. Monster.com... View Details

Keywords: Digital Platforms; Internet and the Web; Social and Collaborative Networks; Recruitment; Service Industry; Employment Industry; United States

Research Summary

Overview

I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how... View Details

22 Jan 2018
Sharpening Your Skills

Why You Are Unhappy at Work

importance of being supportive. Hazard Warning: The Unacceptable Cost of Toxic Workers A productive workplace can be easily disrupted by one unruly employee. Here's what companies can do to detox the problem-makers. If the CEO’s High Salary Isn't Justified to... View Details

Keywords: by Sean Silverthorne

12 Jan 2009
Research & Ideas

The Value of a ‘Portable’ Career

League in the MIT Sloan Management Review. "As research on the National Football League reveals, sometimes the specific nature of a job determines whether a great performer at one company can replicate that... View Details

Keywords: by Martha Lagace; Sports

04 May 2011
Research & Ideas

Is Web Surfing Distracting Your Workers?

of the day—and that means they are spending energy to control themselves. If this theory is correct, it means they should be less productive." That effect could be more critical in jobs where small mistakes could mean a big... View Details

Keywords: by Michael Blanding

16 Dec 2021
News

How Leaders Can Maintain Team Spirit In The Workplace

11 Apr 2017
Blog Post

Why I Love My Job: Andrew Grochal on His Path to CarGurus

those with customers, then communicate these new enhancements to the sales team, and track performance after each roll-out. What’s your favorite part of working at CarGurus?The growth and fast-paced nature of everything we do here. I... View Details

Keywords: Technology

27 Nov 2006
Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

behavior. Rather than seeking to prove how tough, proficient, and cool-headed they were, as was typical of men in other dangerous workplaces, platform workers purposefully made themselves vulnerable in order to perform their View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

August 1985 (Revised December 1987)
Case

Waters Chromatography Division: U.S. Field Sales (A)

Provides background information on the high performance liquid chromatography (HPLC) industry and the Waters Chromatography Division, an operation engaged in the development, manufacture and sale of HPLC instrument systems and chemical products. An overview of Waters'... View Details

Keywords: Marketing; Sales; Technology Industry

August 2012
Case

Danshui Plant No. 2

By: William Bruns, Julie H. Hertenstein and Kelvin Liu

Danshui Plant No. 2 in southern China has a one-year contract with Apple Inc. to assemble 2.4 million iPhones. In the first three months of the contract, the plant is unable to assemble as many phones as expected and is operating at a loss. The plant manager must... View Details

Keywords: Job Cuts and Outsourcing; Production; Budgets and Budgeting; Manufacturing Industry; Electronics Industry; China

Article

Don't Let Power Corrupt You

By: Julie Battilana and Tiziana Casciaro

Although power is essential to taking charge and driving change, it makes leaders vulnerable to two traps that can not only erode their own effectiveness but also undermine their teams. Hubris—the excessive pride and self-confidence that can come with power—causes... View Details

Keywords: Humility; Empathy; Hubris; Leadership; Power and Influence; Moral Sensibility; Performance Effectiveness