Publications

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June 2014
Supplement

eBay Partner Network — slide supplement (widescreen)

By: Benjamin Edelman

eBay considers adjustments to the structure and rules of its affiliate marketing program, eBay Partner Network (ePN). In particular, eBay reevaluates affiliate compensation structure, the role of bonuses for especially productive affiliates, and the overall rationale... View Details

Keywords: History; Online Technology; Markets; Negotiation Participants; Marketing; Job Cuts and Outsourcing; Internet and the Web; Marketing Channels; Business Processes; Change; Compensation and Benefits; Web Services Industry

07 Apr 2008
Research & Ideas

The Debate over Taxing Foreign Profits

a plan to curb foreign tax havens and end tax breaks for "companies that ship jobs overseas" in May, 2009.) One heated issue is the charge that the U.S. tax code provides incentives for companies... View Details

Keywords: by Sean Silverthorne

05 Jul 2022
What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

institution,” commented that, “it is my experience that a critical component of the leader’s job is to ensure that proper, meaningful consideration is given to the unique balance of the needs of each of the corporate stakeholders Balance... View Details

Keywords: by James Heskett; Manufacturing; Shipping; Transportation

16 May 2017
First Look

First Look at New Ideas and Research, May 16

platforms, 2) gravity model analyses of global outsourcing contract flows and their determinants for digital labor markets, and 3) quantification of own- View Details

Keywords: Re: Multiple Faculty

October 2005
Case

Wipro Technologies: The Factory Model

Based in Bangalore, Wipro Technologies is a rapidly growing software services company. Wipro is experimenting with a new software service delivery model that draws on the principles of the Toyota production system and "lean" manufacturing. Addresses the advantages and... View Details

Keywords: Job Cuts and Outsourcing; Service Operations; Applications and Software; Standards; Information Technology Industry; Bangalore

November 2007
Case

Ockham Technologies: Living on the Razor's Edge (Abridged)

By: Noam T. Wasserman

Describes the issues facing a Founder-CEO regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case... View Details

Keywords: Selection and Staffing; Recruitment; Governing and Advisory Boards; Management Teams; Corporate Entrepreneurship; Job Cuts and Outsourcing; Information Technology

Article

The Emotional Tightrope of Downsizing: Hidden Challenges for Leaders and Their Organizations

By: Andrew Molinsky and Joshua D. Margolis

Keywords: Job Cuts and Outsourcing; Problems and Challenges; Emotions; Leadership; Organizations

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June 1995
Case

Northern Telecom and Tong Guang Electronics (A1): Getting to Know Each Other

By: Rosabeth M. Kanter and Pamela A. Yatsko

In its second year of operation, the joint venture between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China to manufacture telecommunications equipment in China has hit a crisis. The Chinese partner has asked Northern Telecom to replace its... View Details

Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Crisis Management; Financial Crisis; Job Cuts and Outsourcing; Leadership; Telecommunications Industry; Manufacturing Industry; Canada; China

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10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

if your toilet blows up, you aren't going to wait two days for delivery for a part from (competitor) Amazon Prime. You need that part right now. You need it to be in stock, and you need somebody to help you understand what to do, what... View Details

Keywords: by Sean Silverthorne; Retail

July 2002 (Revised October 2002)
Case

Bradley Marquez: Reduction in Force (A)

By: Thomas J. DeLong and Vineeta Vijayaraghavan

The Bradley Marquez advertising agency had created a successful niche delivering ethnic markets to their clients, corporate giants like Compaq, Sprint, Texaco, and British Airways. The company was operating in aggressive growth mode when, in 2000, the stock market... View Details

Keywords: Economic Slowdown and Stagnation; Financial Crisis; Price Bubble; Human Resources; Employees; Job Cuts and Outsourcing; Advertising Industry

02 Nov 2016
Op-Ed

Government and Financial Tech Can Fix Cash Woes for Small Businesses

to their cash reserves. Couple this with the fact that small businesses create approximately 60 percent of the net new jobs in our country, and file about 14 times more patents per employee than their larger... View Details

Keywords: by Karen Mills

07 Oct 2013
Research & Ideas

The Case for Combating Climate Change with Nuclear Power and Fracking

will do a much cheaper, faster job of attacking our energy and environment problems than having politicians and regulators try to solve them by selecting technologies or... View Details

Keywords: by Carmen Nobel; Energy; Utilities

November 2007 (Revised March 2014)
Case

Excerpts from Interview with Jim Triandiflou, Founder of Ockham Technologies

By: Noam Wasserman

Describes the issues facing a founder-CEO regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case... View Details

Keywords: Entrepreneurship; Governing and Advisory Boards; Job Cuts and Outsourcing; Management Teams; Managerial Roles; Conflict Management

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

Prevention programs disrupted "The pandemic threatens to dismantle all the gains made in the US in the recent six-year fight against opioids and heroin,” says Jim Langford (HBS MBA 1984), Executive Director of the Georgia Prevention... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

16 Aug 2024
In Practice

Election 2024: What's at Stake for Business and the Workplace?

with strongly-held views about societal issues, 20 percent would not be willing to work with someone with which they disagree.” This has consequences. Uncivil workplaces lead employees to be three times more likely to be dissatisfied with their View Details

Keywords: by Rachel Layne

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

opportunities and resources, hurting their college enrollment and cutting them off from careers that could raise their standard of living. After all, American public schools... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

potential profit drivers rather than the first troops to cut in a downturn. Ton's working paper, "The Effect of Labor on Profitability: The Role of Quality", examines how mundane activities such as stocking shelves, setting up displays,... View Details

Keywords: by Julia Hanna; Retail

August 2012
Case

Danshui Plant No. 2

By: William Bruns, Julie H. Hertenstein and Kelvin Liu

Danshui Plant No. 2 in southern China has a one-year contract with Apple Inc. to assemble 2.4 million iPhones. In the first three months of the contract, the plant is unable to assemble as many phones as expected and is operating at a loss. The plant manager must... View Details

Keywords: Job Cuts and Outsourcing; Production; Budgets and Budgeting; Manufacturing Industry; Electronics Industry; China