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- All HBS Web (239)
- Faculty Publications (72)
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- All HBS Web (239)
- Faculty Publications (72)
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- 08 Feb 2000
- Research & Ideas
Women Negotiating in the New Millenium
"Women weren't doing something different," Riley said, "but were expecting something different, and therefore were going away with worse results." She suggested that women have different goals in negotiation, and are maybe more attuned to one-on-one... View Details
Keywords: by Martha Lagace
- 31 Mar 2009
- First Look
First Look: March 31, 2009
Working PapersCorporate Social Entrepreneurship Authors:James Austin and Ezequiel Reficco Abstract Corporate Social Entrepreneurship (CSE) is a process aimed at enabling business to develop more advanced and powerful forms of Corporate... View Details
Keywords: Martha Lagace
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
remedies, and between discrete campaigns and continuous processes for managing retention. We identify several areas of research where further investigation will significantly enhance retention management. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 16 Oct 2007
- First Look
First Look: October 16, 2007
distribution of sales and profits across products. By enabling an analysis of the book acquisition, development, and marketing process from the perspective of the publisher, author, and agent, serves as a vehicle for contrasting different... View Details
Keywords: Sean Silverthorne
- 18 Jun 2013
- First Look
First Look: June 18
influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
Keywords: Anna Secino
- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
helping loan applicants while still making a profit, Los Andes was more concentrated on the means to an end—the process of training and managing the novice employees. Because it took longer to train newbies than it would take to coach... View Details
Keywords: by Carmen Nobel
- 15 Nov 2006
- Research & Ideas
Lessons Not Learned About Innovation
Create processes and controls. The innovation process is inherently uncertain, so companies must develop new ways of tracking progress in these units. Rewarding a manager who "sticks to plan"... View Details
Keywords: by Sean Silverthorne
- December 1999
- Article
Changes in the Work Environment for Creativity during Downsizing
By: T. M. Amabile and Regina Conti
This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but... View Details
Keywords: Organizational Culture; Situation or Environment; Creativity; Resignation and Termination; Employees; Business or Company Management; Motivation and Incentives; Management Practices and Processes; Crisis Management; Groups and Teams; Communication; Announcements; Interpersonal Communication
Amabile, T. M., and Regina Conti. "Changes in the Work Environment for Creativity during Downsizing." Academy of Management Journal 42, no. 6 (December 1999): 630–640.
- 23 Apr 2013
- First Look
First Look: April 23
responsibility, HBS has long tried to promote better business standards. Anteby's rich account reveals the surprising role of silence in HBS's process of codifying morals and values. As he describes, specifics are often left unspoken; for... View Details
Keywords: Sean Silverthorne
- 12 Jun 2012
- First Look
First Look: June 12
seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012... View Details
Keywords: Sean Silverthorne
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
Unfortunately, these same boards often have very little process in place to judge the leadership style, daily behaviors, and cultural norms being established by their senior operating leadership. As a result, board judgments are... View Details
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. HBS professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics of these sites and offers guidance... View Details
Keywords: by Staff
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
Robertson, of the acclaimed ensemble Medici String Quartet. It seemed a perfect opportunity to explore the process of creative collaboration, a central theme not just in music but in knowledge-intensive businesses. The result is... View Details
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
terrifying and morale-destroying experience. In addition to maintaining physical health, diet has a strong effect on intellectual and emotional functioning (as anyone who has seen a toddler melt down from too much sugar understands). The ability to pay attention, View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 06 Sep 2016
- First Look
September 6, 2016
that humor plays a fundamental role in shaping interpersonal perceptions and hierarchies within groups. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51589 September 2016 Harvard Business Review Know Your Customers'... View Details
Keywords: Carmen Nobel
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
actually thinking. And because there are eight to twelve people, there's just not enough time for each person to talk. The maximum number for effective interpersonal communication is three." Instead, hire professional interviewers to... View Details
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
In this uncertain economic climate, downsizing and layoffs are a sadly frequent occurrence. Although bad news is always painful to deliver and to hear, the process of conducting "necessary evils"—such as layoffs or firings—can... View Details
Keywords: by Martha Lagace
- 24 Jun 2014
- First Look
First Look: June 24
progress, did not have shared understanding of their work, and faced interpersonal risks when reaching out to other roles. The redesign introduced new meso-level structures that bounded a set of roles (rather than a set of specific... View Details
Keywords: Sean Silverthorne
- 14 Jun 2016
- First Look
June 14, 2016
Understanding Psychological Safety in Healthcare and Education Organizations: A Comparative Perspective By: Edmondson, Amy C., Monica Higgins, Sara J. Singer, and Jennie Weiner Abstract—Psychological safety plays a vital role in helping people overcome barriers to... View Details
Keywords: Sean Silverthorne
- 10 May 2011
- First Look
First Look: May 10
interpersonal consequences of dodge attempts: When listeners were guided to detect dodges, they rated speakers more negatively (Study 2), and listeners rated speakers who answered a similar question in a fluent manner more positively than... View Details
Keywords: Sean Silverthorne