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  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

to minimize interpersonal conflict. Leaders can accomplish this by taking concrete steps before, during, and after a critical decision process. Before the process begins, they can establish ground rules for... View Details
Keywords: by Martha Lagace
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

most managers feel that they face two undesirable options: Express their true thoughts and alienate their peers or suppress them, avoiding genuine discussion. Most choose the latter. Yet, when interpersonal attributions are suppressed,... View Details
Keywords: Sean Silverthorne
  • 01 Nov 1999
  • Research & Ideas

Companies, Cultures and the Transformation to the Transnational

II, according to Chandler, the management processes in most large British companies were dominated by "family capitalism." As these companies expanded abroad, family members or handpicked "trusted company servants"... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • 01 Sep 2016
  • News

Ask the Expert: How to Build a More Diverse Board

member and then plan for it to happen via networking and repositioning your career on your résumé. Part of the problem is not with the qualifications or networking skills of people who want to be board members. It is about how few spots are open and how random the... View Details
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect customer demand. Supply learning is a process whereby... View Details
Keywords: Sean Silverthorne
  • 16 Oct 2007
  • First Look

First Look: October 16, 2007

distribution of sales and profits across products. By enabling an analysis of the book acquisition, development, and marketing process from the perspective of the publisher, author, and agent, serves as a vehicle for contrasting different... View Details
Keywords: Sean Silverthorne
  • 14 Feb 2012
  • First Look

First Look: February 14

dynamic groups, don't learn naturally. I outline the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming,... View Details
Keywords: Carmen Nobel
  • 18 Jun 2013
  • First Look

First Look: June 18

influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
Keywords: Anna Secino
  • 16 Jun 2009
  • First Look

First Look: June 16

on these teams. As non-native English speakers attempted to counter the apprehension they felt when having to speak English, and native English speakers fought against feeling excluded and devalued, a cycle of negative emotion ensued and disrupted View Details
Keywords: Martha Lagace
  • 15 Nov 2006
  • Research & Ideas

Lessons Not Learned About Innovation

Create processes and controls. The innovation process is inherently uncertain, so companies must develop new ways of tracking progress in these units. Rewarding a manager who "sticks to plan"... View Details
Keywords: by Sean Silverthorne
  • 02 May 2012
  • What Do You Think?

Can the “Leadership Industry” Fulfill Its Promise?

"the sense" of the many comments in responses to this month's column. Leadership involves, among other things, "competence and interpersonal skill" (David Wittenberg), "visionary" and... View Details
Keywords: by Jim Heskett
  • 10 Mar 2015
  • First Look

First Look: March 10

  Publications February 2015 Academy of Management Review Reflections on the 2013 Decade Award: "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited" Ten Years Later By: Benner, Mary, and... View Details
Keywords: Carmen Nobel
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

remedies, and between discrete campaigns and continuous processes for managing retention. We identify several areas of research where further investigation will significantly enhance retention management. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • Web

Online Dynamic Teaming Course | HBS Online

Specialization Learn More about what you earn Syllabus 4 Modules, 24-28 Hours Download full syllabus 6-7 hrs Module 1 Dynamic Teaming and Psychological Safety Understand psychological safety’s importance in the workplace and foster a leadership style that promotes... View Details
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

associated with billing and insurance activities at a large academic health care center that had a certified EHR system. The center enjoyed economies of scale by concentrating its bill paying functions within a single, dedicated unit. The study found that costs for... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures By: Brooks, Alison Wood, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang, and Brian Hall Abstract—People often feel malicious envy, a destructive View Details
Keywords: Dina Gerdeman
  • 23 Apr 2013
  • First Look

First Look: April 23

responsibility, HBS has long tried to promote better business standards. Anteby's rich account reveals the surprising role of silence in HBS's process of codifying morals and values. As he describes, specifics are often left unspoken; for... View Details
Keywords: Sean Silverthorne
  • 12 Jun 2012
  • First Look

First Look: June 12

seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012... View Details
Keywords: Sean Silverthorne
  • December 1999
  • Article

Changes in the Work Environment for Creativity during Downsizing

By: T. M. Amabile and Regina Conti
This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but... View Details
Keywords: Organizational Culture; Situation or Environment; Creativity; Resignation and Termination; Employees; Business or Company Management; Motivation and Incentives; Management Practices and Processes; Crisis Management; Groups and Teams; Communication; Announcements; Interpersonal Communication
Related
  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

making the application process align with our DEI objectives.” After recruitment comes retention which includes many of the suggestions we have shared above as well as coaching and promotion. Tailored coaching on developing within the... View Details
Keywords: All Industries