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- All HBS Web (167)
- Faculty Publications (48)
Show Results For
- All HBS Web (167)
- Faculty Publications (48)
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
variety of distinguished panelists and participants tested myths, inspected realities, and questioned opportunities. Rafael Hui, Hong Kong's secretary for Financial Services, delivered an upbeat presentation on Hong Kong's future after... View Details
Keywords: Alejandro Reyes
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
forgoing an inspection of the trees. And many trees in the retail forest, that is, many brick-and-mortar stores, are in ill health. Like trees, retail stores are long-lived, often with leases lasting ten or more years, and are unable to... View Details
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
want them to look around and see that there's not much fun or profit to be had so that they'll leave in search of better prospects. Relying too heavily on audits is problematic for the same reason that relying on inspections to improve... View Details
- 23 Oct 2012
- First Look
First Look: October 23
competition is restricted. Using 28 million vehicle emissions tests from more than 11,000 facilities, we show that increased competition is associated with greater inspection leniency, a service quality attribute that customers value but... View Details
Keywords: Sean Silverthorne
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
well as tying up capital from buying and paying for materials and merchandise well in advance of when they are used. The quality of incoming items supplied by low-price suppliers may not be guaranteed to conform to buyer specifications, so the company must View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
companies. Namely, do they yield more product returns, which are notoriously higher online than in the physical world? What about product returns? Product returns are too common in online channels. They are often attributed to the inability to View Details
- 15 Dec 2015
- First Look
December 15, 2015
https://www.hbs.edu/faculty/Pages/item.aspx?num=48909 The Integrity of Private Third-party Compliance Monitoring By: Short, Jodi L., and Michael W. Toffel Abstract—Government agencies are increasingly turning to private, third-party monitors to View Details
Keywords: Carmen Nobel
- 30 Oct 2012
- First Look
First Look: October 30
the context of vehicle emissions testing in a state in which the government has outsourced these inspections to the private sector. Analyzing millions of emissions tests, we find empirical support for our hypotheses that particular... View Details
Keywords: Sean Silverthorne
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
case protagonist recently joined a new data science team at the U.S. Occupational Safety and Health Administration (OSHA), a government agency, and needs to evaluate and recommend one of several alternative approaches that OSHA should use to improve how it targets its... View Details
Keywords: Dina Gerdeman
- 22 Nov 2016
- First Look
November 22, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50058 Fall 2016 Administrative & Regulatory Law News The Integrity of Private Third-party Compliance Monitoring By: Short, Jodi L., and Michael W. Toffel Abstract—Government agencies are increasingly turning to... View Details
Keywords: Sean Silverthorne
- 03 Aug 2010
- First Look
First Look: August 3
loyalty, differential impacts of government sanctions, and standardization and internal monitoring of operations. We test our theory in the context of vehicle emissions testing in a state in which the government has outsourced inspection... View Details
Keywords: Martha Lagace
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
says. This suggests that innercity supermarkets would enjoy a customer base predisposed to be loyal. Crockett found that when they did shop at the local, smaller markets, "consumers were forced to be extra vigilant and inspect their... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
Internet more efficient at what those stores sell, what they sell may no longer needed by the customer! Those are the easier ones to see in decline. But there are some businesses that at first glance look to be OK but on close inspection... View Details
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
to accessing discounted products. We propose that deliberately increasing search frictions by placing obstacles to locating discounted items can improve online retailers’ margins and increase conversion. We demonstrate using a simple theoretical framework that inducing... View Details
Keywords: Dina Gerdeman
- 28 Feb 2012
- First Look
First Look: Feb. 28
show that increased competition is associated with greater inspection leniency, a form of illicit quality that customers value but is illegal and socially costly. Firms with greater numbers of local competitors pass customers at... View Details
Keywords: Sean Silverthorne
- 01 Dec 2001
- News
Reaching Out
After researching the issue, including spending the better part of two days riding in taxis as an observer, Mukhtar came up with an idea. With drivers compelled by law to take their cars to special inspection centers every six months, his... View Details
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
Inspection Panel for purposes of evaluation and redress. Taken as a whole, however, these successes have been decidedly limited. In particular, persistent problems in the timing, scope, content, and quality of consultation processes have... View Details
Keywords: by Alnoor Ebrahim
- 01 Dec 1996
- News
An Entrepreneurial Journey
ventures they began, from the 1950s through the 1970s. Of those, take one area for closer inspection in search of the HBS imprint - broadcast and cable television. In the mid-1950s, Thomas S. Murphy (MBA '49) found himself managing an... View Details
- 29 Mar 2016
- First Look
March 29, 2016
a closer qualitative inspection of the “how-to” micromechanisms, and thereby advance a multidisciplinary research agenda. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50833 Surfacing the Submerged State: Operational... View Details
Keywords: Sean Silverthorne
- 12 Oct 2011
- First Look
First Look: October 12
post-process off-line inspection to establish proof of quality. The area that is seeing a lot of growth is the in-process stage of volume manufacturing, where feedback control can help ensure that parts are made to specification. The... View Details
Keywords: Sean Silverthorne