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  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

were no longer anonymous. Finally, they realized that price was important, so they concentrated on growing in cities with high priced hotel rooms, where hosts could charge from 30 percent to 80 percent lower prices than View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 16 Apr 2013
  • First Look

First Look: April 16

raised potential challenges to the dominance of leading firms. Our research tells a fascinating story of an industry that has proved remarkably resilient in resolving economic and regulatory challenges. It provides practitioners and... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2023
  • News

The Imposter Among Us

Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

these stores had women store managers. Grocery stores offer fertile ground for research overall: The US grocery industry employed more than 4 million workers in 2019, and the retail trades employed more than 15 percent of the country’s... View Details
Keywords: by Kara Baskin; Retail; Consumer Products

    Sandra J. Sucher

    Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

    Keywords: hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels

      William A. Sahlman

      William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

      Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

      Keywords: e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry

        Joseph L. Bower

        JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade.  He has served in many administrative roles... View Details

        Keywords: hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels
        • Web

        Skydeck - Alumni

        Airlines CEO Frank Lorenzo (MBA 1963) recounts the radical ideas and relentless negotiations that transformed the airline industry The Musts of 2024 Alumni recommendations from the year in media Solving the Underemployment Crisis More... View Details
        • 31 Mar 2008
        • HBS Case

        JetBlue’s Valentine’s Day Crisis

        information systems. "We had so many people in the company who wanted to help but who weren't trained to help," Neeleman told the New York Times. "We had an emergency control center full of people who didn't know what to do. I had flight attendants... View Details
        Keywords: by Julia Hanna; Air Transportation
        • 07 Jul 2021
        • Book

        Good News for Disgraced Companies: You Can Regain Trust

        “What we want from a company today is not the same as 10 years ago. But the principles are the same.” The elements of trust A handful of companies stand out as rare examples of building an unwavering sense of trust, Sucher and Gupta say. The Ritz-Carlton View Details
        Keywords: by Lane Lambert
        • 07 Mar 2023
        • Blog Post

        Deconstructing LEGO’s Decarbonization

        selves, as we walked from the Hotel LEGOLAND to the LEGO Group’s brand-new headquarters, where their team graciously welcomed us in a jaw dropping atrium with a LEGO brick-themed central light fixture – the perfect start to a wonderful... View Details

          Paige Tsai

          Paige Tsai is PhD candidate in the Technology and Operations Management Unit at Harvard Business School. Her research broadly examines the effects of job design on employees. Her current projects explore the financial and well-being effects of holding multiple jobs,... View Details
          Keywords: service industry; service industry; service industry; service industry

            John A. Deighton

            John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details

            Keywords: e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry; e-commerce industry
            • 01 Jun 2023
            • News

            Curb Appeal

            Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
            Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
            • Web

            Events - Business History

            "Rethinking Entrepreneurial History," co-organized by Geoffrey Jones and Christina Lubinski. Nov 10 10 Nov 2025 Business History Seminar Jan-Otmar Hesse (University of Bayreuth), "Political Entrepreneurship in the German Export Industry... View Details
            • 08 Apr 2019
            • Sharpening Your Skills

            The Life of Luxury and How to Sell It

            Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury Brand Using guile, brilliant branding, and more than a few falsehoods, Helena Rubinstein lifted cosmetics from an accessory item for prostitutes to a great luxury product. A Luxury View Details
            Keywords: by Sean Silverthorne; Auto; Retail; Fashion
            • 22 Sep 2023
            • News

            Capital Connection

            complexities of capitalizing their projects—from debt to equity funding options—on their own. This is precisely where DLS steps in, leveraging 20 years of industry experience and relationships to connect clients with the right investors.... View Details
            Keywords: Margie Kelley; Real Estate
            • 05 Nov 2013
            • First Look

            First Look: November 5

            New Firm in a Nascent Industry By: Zuzul, Tiona, and Amy C. Edmondson Abstract—This paper explores how entrepreneurs' efforts to legitimate a firm and a nascent industry at the same time affect the internal... View Details
            Keywords: Sean Silverthorne
            • Web

            Online Business Analytics Course | HBS Online

            problems. Meet Arjun, an HBS Online participant who took Business Analytics to better understand content creation research in his industry Arjun Bhandegaonkar Film studio executive Strengthen your analytical skills before pursuing an MBA... View Details
            • Web

            Winners & Runners-Up | New Venture Competition

            online magazine and store to purchase full-size products. Palliative Care of America David Matly Michael Matly Business Track Runner-Up Palliative Care of America provides the best quality of life for seriously and terminally ill patients by providing View Details