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  • 2010
  • Working Paper

Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance

By: Heidi K. Gardner

Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members disagree about where each member ranks on the... View Details

Keywords: Performance Effectiveness; Groups and Teams; Behavior; Conflict and Resolution; Perception; Status and Position; Cooperation
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  • Article

The Organizational Apology: A Step-by-Step Guide

By: Maurice E. Schweitzer, Alison Wood Brooks and Adam D. Galinsky
At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large. And more often than not, companies and their leaders fail to apologize effectively, if at all, which... View Details
Keywords: Corporate Accountability; Marketing; Organizations
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  • September 2009
  • Article

Are You Having Trouble Keeping Your Operations Focused?

By: Robert S. Huckman
As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details
Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency
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    Learning in Action: A Guide to Putting the Learning Organization to Work

    Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get started. What they lack are guidelines and tools that transform abstract... View Details
    • Web

    Class Notes - Alumni

    1984 and HRPBA, DBA/PhD MBA 1985 to 2023 and DBA/PhD Exec Ed and DBA/PhD Class Notes User Guidelines Class Notes, in print and online, is a social forum for HBS alumni to share personal and professional news, reflections, commentary, and... View Details

      How Will You Measure Your Life?

      In 2010 world-renowned innovation expert Clayton M. Christensen gave a powerful speech to the Harvard Business School's graduating class. Drawing upon his business research, he offered a series of guidelines for finding meaning and happiness in life. He used... View Details

      • Winter 2022
      • Article

      Determinants of Small Business Reopening Decisions After COVID Restrictions Were Lifted

      By: Dylan Balla-Elliott, Zoë B. Cullen, Edward L. Glaeser, Michael Luca and Christopher Stanton
      The COVID-19 pandemic led to dramatic economic disruptions, including government-imposed restrictions that temporarily shuttered millions of American businesses. We use a nation-wide survey of thousands of small business owners to establish three main facts about... View Details
      Keywords: COVID-19; Demand Forecasting; Reopening; Health Pandemics; Government Administration; Small Business
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      • 13 Jul 2010
      • First Look

      First Look: July 13

        PublicationsHow Will You Measure Your Life? Authors:Clayton M. Christensen Publication:Harvard Business Review 88, nos. 7-8 (July-August 2010) An abstract is unavailable at this time. Read the Article: http://hbr.org/2010/07/how-will-you-measure-your-life/ar/1 The... View Details
      Keywords: Martha Lagace
      • 2019
      • Article

      Can Big Data Improve Firm Decision Quality? The Role of Data Quality and Data Diagnosticity

      By: Maryam Ghasemaghaei and Goran Calic
      Anecdotal evidence suggests that, despite the large variety of data, the huge volume of generated data, and the fast velocity of obtaining data (i.e., big data), quality of big data is far from perfect. Therefore, many firms defer collecting and integrating big data as... View Details
      Keywords: Big Data; Analytics and Data Science; Decisions; Quality
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      • April 2021
      • Background Note

      HEAD vs. LEAD: Disruptions Originating at the High- vs. Low-End of the Market

      By: Elie Ofek, Olivier Toubia and Didier Toubia
      Twenty five years after it was initially proposed, Clay Christensen’s theory of disruptive innovation continues to be a major reference for entrepreneurs, corporate innovators, and investors. However, the term “disruptive innovation” is often used in ways and contexts... View Details
      Keywords: Market Entry; New Product Management; Targeting; Disruptive Innovation; Market Entry and Exit; Entrepreneurship; Product; Management; Innovation Strategy; Technology
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      • Web

      Teaching by the Case Method - Christensen Center for Teaching & Learning

      Participant-Centered Learning and the Case Method: A DVD Case Teaching Tool (HBSP, 2003). Christensen Center Tip Sheets Characteristics of Effective Case Method Teaching Elements of Effective Class Preparation Guidelines for Effective... View Details
      • Web

      Giving - Alumni

      any gifts and pledges made during the fiscal year (July 1–June 30), and for pledge payments as they are received. When do I need to fulfill my pledge? Guidelines for payments differ for reunion and non-reunion (annual giving) pledges.... View Details

        Building A Culture of Health

        This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details

        • Web

        Help - Alumni

        Guidelines for payments differ for reunion and annual giving pledges. Reunion Pledges: For the 5th, 10th, 15th 20th, 50th, and up Pledges must be made by June 30 following the reunion and should be fulfilled by the following December 31.... View Details
        • Web

        1.7 Grading - MBA

        number of students who receive Categories III and IV must equal the lowest 10% of the section. Notes: These percentage guidelines do not apply to EC courses of 25 or fewer students. Faculty are not able to request adjustments to the... View Details
        • 2008
        • Working Paper

        Collaborative Architectures for Innovation

        By: Gary P. Pisano and Roberto Verganti
        Collaborative innovation has become a hot topic in innovation today. Scholars, consultants, and the business press all urge companies seeking to boost innovative performance to become more "collaborative." Too often, however, companies fail to distinguish among the... View Details
        Keywords: Competency and Skills; Governance Controls; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Social and Collaborative Networks
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        • Web

        1.6 Degree Requirements - MBA

        below. The HBS MBA is a STEM-designated degree program. Students in Joint Degree programs will have alternative requirements; please check Joint Degree program guidelines for specific requirements. Required Curriculum The following... View Details
        • 22 Oct 2009
        • Working Paper Summaries

        Strategies to Fight Ad-sponsored Rivals

        Keywords: by Ramon Casadesus-Masanell & Feng Zhu; Advertising
        • 03 Oct 2023
        • Research Event

        Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

        think clarifying the intention based on the principles that we set out and the guidelines and manual work that we set out in the book. Clarifying the intention, your reason for being. I mean, we talk in the book about asking yourself the... View Details
        Keywords: by HBS Staff
        • Web

        2.1.2 Using ChatGPT & Artificial Intelligence (AI) Tools - MBA

        mbaithelp@hbs.edu . All vendor-generative AI tools must be assessed for risk by Harvard’s Information Security and Data Privacy office prior to use. All HBS students are expected to understand and follow the complementary guidelines for... View Details