Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (214) Arrow Down
Filter Results: (214) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (214)
    • News  (53)
    • Research  (151)
  • Faculty Publications  (86)

Show Results For

  • All HBS Web  (214)
    • News  (53)
    • Research  (151)
  • Faculty Publications  (86)
← Page 8 of 214 Results →
  • 28 May 2013
  • Research & Ideas

Can LEGO Snap Together a Future in Asia?

Mintzberg argued that strategic planning techniques (such as scenario planning) do not work well for organizations because they typically fail to engage business managers and remain detached from everyday action. But Mikes says the... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 01 Jun 2025
  • News

Barbie: Reviving a Cultural Icon at Mattel

Creating Brand Value, Ofek and his co-authors look at the company’s evolution from toy manufacturer to IP franchise manager and the reinvigoration of the famous and famously fraught brand. It wasn’t just the... View Details
Keywords: Christine Speer Lejeune; Illustrations by Miguel Porlan; Educational Services
  • 01 Jun 1998
  • News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As head of BayBanks for 21 years,... View Details
Keywords: Eileen K. McCluskey
  • Web

Systems for Scaling Ventures (SSV) - Course Catalog

these systems and functions through various stages of growth. You will also learn about how executives adjust management systems to different forms of growth—organic, inorganic (through M&A), franchising or... View Details
  • 01 Feb 2000
  • Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

Beginning with the influential work of Professor Emeritus Robert N. Anthony in the 1960s and 1970s, Harvard Business School has given a prominent place to research and course development focusing on the intersection of strategy and View Details
Keywords: Re: Robert Simons
  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry
Citation
Educators
Related
Narayanan, V.G., and Preeti Choudhary. "Achieving Customer Satisfaction at Pizza Hut (A)." Harvard Business School Case 101-006, December 2000. (Revised February 2007.)
  • Web

Innovation and Renovation: Optimizing Product Line Architecture - Course Catalog

longevity. Craft strategies that not only drive adoption but also sustain relevance in evolving competitive landscapes. Manage a product life cycle. Lead offerings through continuous renovation to ensure they stay fresh and profitable as... View Details
  • Profile

Adam Kanner

entertainment industry and its rapid growth is validation of the company’s role in re-shaping the industry.” Kanner’s stint in the NBA taught him how important it was to find answers to that double-edged problem. Unlike the few marquee NBA View Details
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

sources. Recently, the insertion into this world of business models incorporating advanced management expertise have demonstrated that commercial success is possible while significantly improving access to these basic services for the... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2002
  • News

Straddling Two Worlds

succeeded in business. “I've really had two careers,” he observes, “one as a for-profit financial entrepreneur and one as a crusader for economic development.” As a managing partner in his own investment firm, Tierney has the freedom to... View Details
Keywords: Susan Young
  • 01 Mar 2014
  • News

The Solution to the Global Food Crisis Just Might Come from Nigeria

groups such as Boko Haram, which at least promise something to eat. Kola Masha Managing Director, Doreo Partners Masha's Babban Gona system turns subsistence farmers into commercial growers using a franchise... View Details
Keywords: Francis Storrs; John H. Davis; Michael Halse; Crop Production; Agriculture; Administration of Economic Programs; Government; Food Manufacturing; Manufacturing
  • 01 Mar 2013
  • News

Opening the Door

technologies on the health-care industry. A highly rated teacher, she is also an acclaimed public speaker, board member, and policy adviser whose expertise on health-care management has influenced private- and public-sector... View Details
Keywords: Deborah Blagg; Management; Management; Management; Management; Management
  • Web

Africa - Global Activities 2020

generosity shown to them is evident through one key aspect of their work. Yeboah and Kyei started the company’s leadership development program, where they train students from top colleges in the region to succeed in operational leadership positions in the local View Details
  • 01 Mar 2025
  • News

Work of Art

gather for their weekly Wednesday sessions. The apprentice program pairs nine high school students with the nine fellows—an exercise in “possibility thinking,” as Student Program Manager Jay Kemp describes it. The kids see firsthand what... View Details
Keywords: Jen McFarland Flint; photos by Chris Sorensen; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 01 Dec 2003
  • News

An Authentic Leader

inspires the innovative products and superior services that create lasting shareholder value. Did we expect too much from CEOs over the past decade? During that period, we saw the rise of the imperial CEO. They were treated like rock stars, or like a View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 2005
  • News

A Matter of Opinion

Hayes, for advice on how “to think like a businessman.” Hayes encouraged Navasky to consider the Owner/President Management Program (OPM), an HBS Executive Education offering for family- and small-business executives. Navasky was an... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Dec 2004
  • News

A Life by Design

design and development for the Girls Division of Mattel, Ross set out in 2001 to create a new hit toy for preteen girls. The project took on heightened importance as the company watched its lucrative Barbie franchise plateau in revenue.... View Details
Keywords: Roger Thompson; toys; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Retail Trade
  • 14 Mar 2011
  • Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details
Keywords: by Carmen Nobel
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

and act in a way that supports the longer-term needs of their businesses—and it’s hard to fault them. The biggest problem with a short-term approach is that managers develop blind spots around crucial processes such as recruiting, hiring,... View Details
Keywords: Sean Silverthorne
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

distributional issues, and the likely effects of reforms to tax provisions such as the AMT are considered. Download the paper from SSRN.com ($5): http://www.nber.org/papers/w14149 Inexperienced Investors and Bubbles Authors:Robin Greenwood and Stefan Nagel Abstract We... View Details
Keywords: Martha Lagace
  • ←
  • 8
  • 9
  • 10
  • 11
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.