Publications

10 Jul 2000
Research & Ideas

Cable TV: From Community Antennas to Wired Cities

provide to municipalities free of charge, as a condition of franchise approval. "Narrowcasting" would supplement broadcasting with an array of arts and educational programming. Jeffersonian democracy would bloom as cable... View Details

Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

317-030 Valerie Daniels-Carter: High Growth Entrepreneurship via Franchising This case looks at entrepreneurship via franchising through the leadership of an African-American entrepreneur who owns almost 150... View Details

Keywords: Dina Gerdeman

15 Apr 2008
First Look

First Look: April 15, 2008

Working PapersOrganizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Abstract Many companies operate units... View Details

Keywords: Martha Lagace

March 2005 (Revised May 2005)
Case

Noodles & Company (Abridged)

By: Linda A. Cyr

Aaron Kennedy has successfully grown Noodles & Co. from a single global noodle shop to a chain of 58 restaurants spanning six states in seven years. In the face of increasing competition, Kennedy has plans to roll out 240 new stores in the next four years. He must... View Details

Keywords: Competition; Entrepreneurship; Franchise Ownership; Growth and Development Strategy; Retail Industry; Food and Beverage Industry; United States

March 2003 (Revised March 2004)
Case

Noodles & Company

Aaron Kennedy has successfully grown Noodles & Co. from a single global noodle shop to a chain of 58 restaurants spanning six states in seven years. In the face of increasing competition, Kennedy has plans to roll out 240 new stores in the next four years. He must... View Details

Keywords: Competition; Expansion; Business Growth and Maturation; Organizational Culture; Franchise Ownership; Growth and Development Strategy; Retail Industry; Food and Beverage Industry; United States

14 Mar 2017
First Look

First Look at New Research, March 14

of a Leadership Team BrightStar Care was a rapidly growing franchise of home health care agencies. Founded by husband and wife team JD and Shelly Sun as a single agency near Chicago in 2002, BrightStar had opened nearly 300 View Details

Keywords: Sean Silverthorne

Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett

Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details

Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States

Read Now

20 May 2008
First Look

First Look: May 20, 2008

the (A) case. Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808144 Rubbish Boys Harvard Business School Case 808-101 It looked like founder-CEO Brian Scudamore might not be able to pursue View Details

Keywords: Martha Lagace

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

environment more seriously yet rely on it less than male stars do. They look for a firm that will allow them to keep building their successful franchises their own way." Groysberg brings us up to date on his study of the career... View Details

Keywords: by Martha Lagace; Financial Services

March 2010 (Revised May 2010)
Case

Boston Scientific Corporation (A)

By: Regina E. Herzlinger and Charlie Attlan

Boston Scientific Corporation just bought Guidant at a record breaking price to expand their cardiovascular franchise. They need to rationalize their product portfolio to make the acquisition work. What should they sell and why? View Details

Keywords: Acquisition; Decision Choices and Conditions; Growth and Development; Product Marketing; Product Development; Franchise Ownership; Medical Devices and Supplies Industry

April 2009 (Revised May 2010)
Case

Urbi and the City Licensee Managers

By: John D. Macomber and Regina Garcia-Cuellar

A leading low income housing builder in Mexico decides which prospective new local partner best extends its advantages in managing twin production lines of homes and clients. URBI has built substantial competitive advantage in the technology and culture that matches... View Details

Keywords: Mortgages; Government and Politics; Housing; Growth and Development Strategy; Brands and Branding; Market Entry and Exit; Production; Supply Chain; Organizational Culture; Franchise Ownership; Partners and Partnerships; Competitive Advantage; Real Estate Industry; China; India; Mexico; United States

27 Jun 2017
First Look

First Look at New Research and Ideas, June 27

School Case 217-059 A Note on Franchising (Abridged) Examines the motivations for franchising. Examines the academic literature in the area and draws implications for franchising patterns. Also provides data... View Details

Keywords: Sean Silverthorne

08 Sep 2015
First Look

September 8, 2015

team owner, is now the time to sell while franchise value and fan support are at their peaks, or will the business of the NFL be viable for years to come? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/815071-PDF-ENG Harvard... View Details

Keywords: Carmen Nobel

21 Nov 2005
Research & Ideas

Making Credibility Your Strongest Asset

rating systems have emerged to reward good service and integrity. Plan Several Moves Ahead Bob Kraft owns the New England Patriots, one of the most successful franchises in professional sports. Notably, he didn't get the team by... View Details

Keywords: by Michael Wheeler

December 2000 (Revised February 2007)
Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary

Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details

Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry