Publications

Web

HBSGrid Terms of Service - Research Computing Services

Usage and Policies HBSGrid Terms of Service 24ms To obtain access to Harvard Business School’s technology resources through Research Computing Services (RCS), you must acknowledge this agreement either... View Details

April 2013
Teaching Plan

Barclays and the LIBOR Scandal

By: Clayton S. Rose and Aldo Sesia

In the summer of 2012, Barclays plc, one of the largest banks in the world, agreed to settle with authorities and acknowledged that the firm had manipulated LIBOR (London Inter-Bank Offered Rate)—a benchmark reference rate that was fundamental to the operation of... View Details

Keywords: Financial Systems; Financial Services; Corruption; Regulation; General Management; Management; Leadership; Economic Systems; Crime and Corruption; Ethics; Culture; Financial Services Industry; Financial Services Industry; United Kingdom

01 Jun 2020
News

All Hands on Deck

for training on how to network and interview virtually. When all classes were moved online in less than two weeks, HBS sought to ensure a dynamic, interactive experience. Some 150 staff members from across campus volunteered to serve as... View Details

Keywords: Jen Mele

07 Aug 2012
Working Paper Summaries

Financial vs. Strategic Buyers

Keywords: by Marc Martos-Vila, Matthew Rhodes-Kropf & Jarrad Harford

01 Sep 2009
News

Read All About It!

goods and services — from a second or third vehicle to health clubs to text messaging — that their great-grandparents could hardly have dreamed of. At the same time, the underlying sources for all this... View Details

Keywords: Garry Emmons; Educational Services; Educational Services; Educational Services; Educational Services

12 Nov 2020
News

All in the Neighborhood

Photo courtesy of Angela Hicks Photo courtesy of Angela Hicks As native Hoosiers, Angie’s List cofounders Angela Hicks (MBA 2000) and Bill Oesterle (MBA 1992) knew they wanted to ground themselves in a community where their business could not only grow, but foster... View Details

Keywords: community; volunteer work; corporate social responsibility; entrepreneurship; leadership; Personal Services

01 Feb 1999
News

All in the Family

father and son, bringing to the table all the tensions, expectations, and disappointments that had built up between them over a lifetime. READ MORE Moving Mountains—Kathy Barco & Barco-Duval Engineering Minding Families' Business—Philippe... View Details

Keywords: Marguerite Rigoglioso

Fast Answer

Managing Service Operations: Research resources for new service design

reports. Service Models / Business Strategy ABI/ProQuest
Articles from major newspapers, academic management and general industry/business journals. Covers all business and management topics including... View Details

October 2008 (Revised October 2009)
Case

New Century Financial Corporation

By: Krishna G. Palepu, Suraj Srinivasan and Aldo Sesia

After years of rapid growth and stock price appreciation, New Century Financial Corporation, one of the largest subprime loan originators in the U.S., reported accounting problems in early 2007. The resulting liquidity crisis forced the company to file for Chapter 11... View Details

Keywords: Accounting Audits; Financial Reporting; Business Model; Financial Crisis; Insolvency and Bankruptcy; Mortgages; Financial Services Industry; United States

TeachingInterests

Creating the Modern Financial System

By: David A. Moss

Creating the Modern Financial System offers a vital perspective on finance and the financial system by exploring the historical development of key financial instruments and institutions worldwide. The premise of the course is that students will gain a richer and... View Details

February 2000
Case

E2M Health Services

By: Richard M.J. Bohmer and Naomi Atkins

Outlines the growth of an innovative diabetes disease management organization from 1994-99. Having demonstrated the success of their model in managing diabetes populations in Texas and New York State, the CEO and president must decide the future strategy of the company... View Details

Keywords: Business Model; Customer Focus and Relationships; Decision Choices and Conditions; Financial Markets; Revenue; Innovation and Invention; Business or Company Management; Marketing Strategy; Internet; Health Industry

February 1997 (Revised April 1997)
Case

Harrington Financial Group

By: Robert C. Merton and Alberto Moel

In early 1997, Harrington Bank, a small Indiana savings and loan (thrift) wondered what its next move should be. Harrington was acquired in 1988 by the principals of Smith Breeden Associates, a money-management and consulting firm specializing in the application of... View Details

Keywords: Banks and Banking; Mergers and Acquisitions; Price; Risk Management; Mortgages; Contracts; Asset Management; Investment; Financial Services Industry

July 2004 (Revised January 2007)
Case

H&R Block and "Everyday Financial Services"

By: Peter Tufano and Daniel Schneider

H&R Block, the U.S. market leader in tax preparation services, must decide whether to offer financial services to its low-income clients. H&R Block is facing increased competition from branded and nonbranded tax preparers, and the number of returns prepared by the... View Details

Keywords: Financial Management; Income; Taxation; Product Development; Financial Services Industry; United States

19 Jul 2013
News

All in Good Time

Andrea Silbert Financial analyst. Grassroots organizer. Social entrepreneur. Candidate for political office. These are just a few of the titles held by Andrea Silbert (MBA 1991 / MPA 1992) over the years. Now president of the Boston-based... View Details

Keywords: Personal Services; Personal Services

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

service organization, and comfort with a team-based organization. Aisner: What are some examples of organizations that do all this right? Heskett: Organizations that have benefited from this kind of... View Details

Keywords: by Jim Aisner; Retail

May 2002
Case

Mellon Investor Services

By: Thomas J. DeLong

James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy to enhance a business that is already doing well. Will he be able to interest his professionals in changing the... View Details

Keywords: Organizational Change and Adaptation; Change Management; Innovation Leadership; Growth and Development Strategy; Business Strategy; Management Teams; Financial Services Industry; Financial Services Industry; United States