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Show Results For
- All HBS Web
(7,803)
- People (26)
- News (1,457)
- Research (5,272)
- Events (5)
- Multimedia (49)
- Faculty Publications (3,878)
- 2008
- Article
Linking Crisis Management and Leadership Competencies: The Role of Human Resources Development
The problem and the solution. Most executives are aware of the negative consequences associated with an organizational crisis and focus on communications and public relations as a reactive strategy. However, many neglect the other leadership responsibilities... View Details
- January 2011 (Revised June 2011)
- Supplement
Fixed Income Arbitrage in a Financial Crisis (C): TED Spread and Swap Spread in November 2008
Investment manager Albert Mills confronts an apparent arbitrage opportunity during the global financial crisis of 2008 when he notices an unusually low-- and briefly negative-- thirty-year U.S. dollar fixed-floating swap spread. Mills must decide if there is an... View Details
Keywords: Bonds; Financial Management; Investment Return; Financial Crisis; Financial Services Industry; United States
Taliaferro, Ryan D., and Stephen Blyth. "Fixed Income Arbitrage in a Financial Crisis (C): TED Spread and Swap Spread in November 2008." Harvard Business School Supplement 211-051, January 2011. (Revised June 2011.)
- April 2019
- Supplement
OTE: Managing in Times of National Crisis (B)
By: Juan Alcacer and Emer Moloney
During the period 2011-2016, CEO and Chairman of Greek telecommunications company OTE Michael Tsamaz guided the company through a much needed transformation with a multi-pronged strategy. View Details
Keywords: Leading Change; Transformation; Strategy; Telecommunications Industry; Service Industry; Technology Industry
Alcacer, Juan, and Emer Moloney. "OTE: Managing in Times of National Crisis (B)." Harvard Business School Supplement 719-505, April 2019.
- 21 May 2024
- Cold Call Podcast
The Importance of Trust for Managing through a Crisis
- 2021
- Working Paper
CRM and AI in Time of Crisis
By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
Lu, Michelle Y., and Navid Mojir. "CRM and AI in Time of Crisis." Harvard Business School Working Paper, No. 22-035, November 2021.
- January 2011 (Revised June 2011)
- Supplement
Fixed Income Arbitrage in a Financial Crisis (B): US Treasuries in December 2008
The B case briefly recounts the action that investment manager James Franey takes in the matter of two U.S. Treasury bonds with identical maturity dates but widely different yields. He must decide what to do next. View Details
Keywords: Bonds; Financial Management; Investment Return; Financial Crisis; Financial Services Industry; United States
Taliaferro, Ryan D., and Stephen Blyth. "Fixed Income Arbitrage in a Financial Crisis (B): US Treasuries in December 2008." Harvard Business School Supplement 211-050, January 2011. (Revised June 2011.)
- February 2002 (Revised March 2002)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Financial Services Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
- Article
Private Equity and Portfolio Companies: Lessons from the Global Financial Crisis
By: Shai Bernstein, Josh Lerner and Filippo Mezzanotti
Bernstein, Shai, Josh Lerner, and Filippo Mezzanotti. "Private Equity and Portfolio Companies: Lessons from the Global Financial Crisis." Journal of Applied Corporate Finance 32, no. 3 (Summer 2020): 21–41.
- 1993
- Chapter
Management of Risk Capital in Financial Firms
By: Robert C. Merton and André Perold
Merton, Robert C., and André Perold. "Management of Risk Capital in Financial Firms." In Financial Services: Perspectives and Challenges, edited by Samuel L. Hayes III, 215–245. Boston, MA: Harvard Business School Press, 1993.
- September 2000
- Case
Japanese Financial Crisis and the Long-Term Credit Bank of Japan, The
By: Malcolm S. Salter and Andrew Eggers
Illustrates the failure of Japan's banking elite to adjust to new economic conditions. View Details
Salter, Malcolm S., and Andrew Eggers. "Japanese Financial Crisis and the Long-Term Credit Bank of Japan, The." Harvard Business School Case 801-039, September 2000.
- 2003
- Working Paper
Transparency, Risk Management and International Financial Fragility
By: Mario Draghi, Francesco Giavazzi and Robert C. Merton
Draghi, Mario, Francesco Giavazzi, and Robert C. Merton. "Transparency, Risk Management and International Financial Fragility." Harvard Business School Working Paper, No. 03-118, June 2003. (Also NBER Working Paper Series, No. 9806.)
- 07 Jul 2020
- Working Paper Summaries
Predictable Financial Crises
- 23 Sep 2008
- Working Paper Summaries
New Framework for Measuring and Managing Macrofinancial Risk and Financial Stability
- 2003
- Book
Transparency, Risk Management and International Financial Fragility
By: Mario Draghi, Francesco Giavazzi and Robert C. Merton
Draghi, Mario, Francesco Giavazzi, and Robert C. Merton. Transparency, Risk Management and International Financial Fragility. Vol. 4, Geneva Reports on the World Economy. International Center for Monetary and Banking Studies, 2003.
- 2011
- Case
Xinxing Ductile Iron Pipes: Transforming the Management Control System in Time of Crisis
By: Ning Jia, F. Warren McFarlan and Xiaohui Li
Xinxing Ductile Iron Pipes Co. is a Chinese state-owned enterprise (SOE) that manufactures cast pipe products and steel products. The company had grown to become a dominant player in the ductile iron pipe industry, holding more than 40% domestic market share and nearly... View Details
Jia, Ning, F. Warren McFarlan, and Xiaohui Li. "Xinxing Ductile Iron Pipes: Transforming the Management Control System in Time of Crisis." Tsinghua University Case, 2011.
- March 2002 (Revised May 2007)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Financial Services Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
- 30 Mar 2020
- Video
Crisis Management for Leaders - Program 2, Session 1
- September 9, 2016
- Article
Command under Attack: What We've Learned Since 9/11 about Managing Crises
By: Dutch Leonard, Arnold M. Howitt, Christine M. Cole and Joseph W. Pfeifer
Leonard, Dutch, Arnold M. Howitt, Christine M. Cole, and Joseph W. Pfeifer. "Command under Attack: What We've Learned Since 9/11 about Managing Crises." The Conversation (September 9, 2016).
- 05 Jul 2018
- News