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  • Aug 27 2015
  • Testimonial

Creating a Holistic Educational Experience

  • Web

The Section Experience | MBA

The Section Experience Upon arrival at Harvard Business School (HBS), students are assigned to a specific “section”— a group of approximately 90 students with whom they will complete the Required Curriculum. The section's rich mix of... View Details
  • Web

Predoctoral Experience | Research Associates

Predoctoral Experience Apply Now The Predoctoral Research Associate role is designed to provide research associates (RAs) with exposure to a variety of research areas, while gaining experience with different... View Details
  • 25 Jul 2022

International Perspectives Series: Student Experience

Meet current HBS students from around the world and hear about their MBA experience as international students. They will share their backgrounds and how they have cultivated their personal and professional interests while at HBS. View Details
  • Web

Your Personalized Experience | MBA

Your Personalized Experience From establishing long-term career goals to updating your resume, we’re here to help students through each step of the career search journey. The Career & Professional Development (CPD) office is dedicated to... View Details
  • 06 Mar 2024
  • News

A Peek at the MBA Experience

  • February 2024
  • Teaching Note

Orchadio's First Two Split Experiments

By: Iavor I. Bojinov and Jessie Li
Teaching Note for HBS Case No. 622-015. View Details
Related
  • Mar 2006
  • Conference Presentation

Monetary Analysis: The ECB Experience

By: Huw Pill and Tuomas Rautanen
Related
  • January 10, 2011
  • Column

Learning from Sustainable Community Experiments

By: Amy Edmondson, Tiona Zuzul and Robert Eccles
Keywords: Learning; Civil Society or Community
Related
  • 15 Jul 2008
  • News

Experience vs. Information, Part 2

  • 15 Dec 2017
  • Video

Playing Around with Customer Experience

  • 22 Apr 2014
  • News

Learning from experience and analysis

HBS Assistant Professor Ethan Bernstein (JD/MBA 2002, DBA 2013) talks about how HBS research and teaching help others learn from both experience and analysis. (Published April 2014) View Details
  • 29 Jul 2021

International Perspective Series: Student Experience

Meet current HBS students from around the world and hear about their MBA experience as international students. They will share their backgrounds and how they have cultivated their personal and professional interests while at HBS. View Details
  • 2013
  • Working Paper

Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
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    The Surprising Power of Online Experiments

    In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled... View Details
    • September 2011 (Revised February 2013)
    • Case

    Cleveland Clinic: Improving the Patient Experience

    By: Ananth Raman and Anita L. Tucker
    Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
    Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
    Related
    • 24 Nov 2014
    • News

    Why businesses need to design more reliable experiments

    • March 2009
    • Article

    Customer Experience Creation: Determinants, Dynamics and Management Strategies

    By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
    Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
    Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
    Related
    • 12 May 2016
    • Blog Post

    Reflecting on the JD/MBA Experience

    through commercial litigation or transactional M&A work. Harvard was my first choice because I had an outstanding undergraduate experience there and because Harvard's JD/MBA program combines both Harvard Law School and Harvard... View Details
    • Web

    Student Experience - Case Method Project

    About Student Experience 1ms The feedback from high-school students in the Case Method Project has been strikingly positive. Participants speak excitedly about the opportunity to study college-level material in a way that is accessible... View Details