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  • 15 May 2018
  • News

Spreading the Safety Net

greater societal equality and a fiduciary obligation to shareholders, she writes. Like so many companies before us, my company, Rent the Runway, had two tiers of workers. Our salaried employees — who typically came from relatively... View Details
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 01 Mar 2006
  • News

Back to School

resources department from a paper-pushing backwater to an entity that is strategically incorporated into the district’s overall mission. “One observation that we made early in PELP is that school systems have essentially not changed their personnel practices around... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services
  • 04 Feb 2022
  • News

Hour by Hour

people who have had that training, to be able to use it to earn additional income.” HourWork also specializes in improving retention rates, surveying employees who leave a company and using that data to help... View Details
  • 08 May 2006
  • Lessons from the Classroom

Writing the Case for Public School Reform

retention since the end of World War II," says Thomas. It was assumed then that applicants for a teaching position didn't want to do anything else, or that they didn't have many other options, conditions that clearly don't hold in... View Details
Keywords: by Julia Hanna; Education
  • 11 Jul 2011
  • Research & Ideas

Non-competes Push Talent Away

start-up firm in Silicon Valley when one of his employees decided to quit and go work for a direct competitor down the street. "I told him, 'Hey, you can't do that. Didn't we make you sign a non-compete?' " Marx recalls. "He kind of... View Details
Keywords: by Carmen Nobel; Technology
  • November 21, 2022
  • Article

Now You See Me, Now I'm Gone

By: Boris Groysberg, Derek Haas and Eric Lin
As undervalued performers become more visible, they also gain more options to leave their employers. View Details
Keywords: Retention; Technology Adoption; Human Capital; Employees; Personal Development and Career
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  • August 1999 (Revised October 2000)
  • Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas
Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details
Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition
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  • 01 Sep 2012
  • News

A Silent Workplace Crisis

in the health, productivity, and retention of their experienced employees, addressing the issue of aging and elder care makes both economic and strategic sense. Yet the number of employers offering elder-care referrals is declining... View Details
Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance
  • 2022
  • White Paper

Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers

By: Joseph B. Fuller and Manjari Raman
A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by... View Details
Keywords: COVID-19; Labor Market; Low-wage Workers; Worker Welfare; Churn/retention; Morale; Jobs and Positions; Employees; Wages; Retention; Well-being; Human Resources
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  • 28 Aug 2019
  • Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

addition, Kurt notes that students he coaches are consistently drawn to banks with a strong HBS alumni presence. “Banks that show HBS alumni retention over one, two, and three years tend to get high response (in terms of interest and... View Details
  • 14 Sep 2021
  • Blog Post

How to Support Your Employees’ Career Development

organization that teach strategy setting, leadership, and giving and receiving feedback. Key Takeaways Career development is an important factor in employee satisfaction and retention as well as... View Details
Keywords: All Industries
  • 14 Sep 2021
  • Blog Post

How to Support Your Employees' Career Development

that teach strategy setting, leadership, and giving and receiving feedback. Key Takeaways Career development is an important factor in employee satisfaction and retention as well as organizational success.... View Details
  • August 2006 (Revised June 2007)
  • Case

Shapiro Global

By: Thomas J. DeLong, Michael Brookshire, Monica Haugen, Michelle Kravetz and Sarah Sommer
Su Yee Goh, a director in a Singapore office, considers a proposal by a pregnant female executive for an alternative work arrangement so that she could both continue to work and spend more time with her family. Goh wants to keep the executive at Shapiro Global, but is... View Details
Keywords: Disruption; Globalized Firms and Management; Employee Relationship Management; Retention; Work-Life Balance; Singapore
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  • January 2011 (Revised March 2011)
  • Case

Development and Promotion at North Atlantic Hospital

By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams
Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was... View Details
Keywords: Training; Employees; Retention; Performance Evaluation; Personal Development and Career; Motivation and Incentives; Health Industry
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  • May 1996 (Revised November 2018)
  • Case

Ecolab, Inc.

By: Ashish Nanda
By 1993, Ecolab has established a dominant market position in the institutional cleaning industry. As the company’s principal competitor, Diversify, drives sales aggressively, Ecolab president Al Schuman faces a choice about how best to market Ecolab’s offerings.... View Details
Keywords: Customer Relationship Management; Employees; Retention; Marketing Strategy; Risk Management; Service Industry
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  • 09 Jan 2020
  • Blog Post

Set Your Recruiting Vision for 2020

motivates employees and how that can be communicated in your recruiting process. Learn more strategies to “get to yes” based on a recent HBS research study focused on what matters most to students when evaluating job offers. Goal: Build a... View Details
Keywords: All Industries
  • Web

Fostering Candor in Teams and Organizations - Recruiting

collaboration, along with employee retention and growth, are the true goals. To achieve these ends, leaders must create work environments where employees truly feel comfortable... View Details
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

Best Employees Many companies hand out awards such as "employee of the month," but do they work to motivate performance? Not really, says Ian Larkin. In fact, they may turn off your best employees... View Details
Keywords: by Staff
  • 04 Dec 2020
  • News

Hour by Hour

familiar with your systems and your culture,” notes Morris. “And we’re trying to get people who have had that training, to be able to use it to earn additional income.” Syrg also specializes in improving retention rates, surveying View Details