Filter Results:
(670)
Show Results For
- All HBS Web
(670)
- News (127)
- Research (472)
- Multimedia (2)
- Faculty Publications (107)
Show Results For
- All HBS Web
(670)
- News (127)
- Research (472)
- Multimedia (2)
- Faculty Publications (107)
- 22 Jun 2011
- Sharpening Your Skills
Sharpening Your Skills: Motivation
professor Rohit Deshpandé looks at the hotel's customer-centered culture and value system. Can Employers Promote Moral Behavior? The Importance of 'Don't' in Inducing Ethical Employee Behavior Professors... View Details
Keywords: Re: Multiple Faculty
- 17 Feb 2015
- HBS Case
HBS Cases: The Battle for San Francisco
revitalize the downtown area using generous tax incentives. This effort has led to a 40 percent increase in tech companies with offices in the city from 2010 to 2013. "They have been trying to balance the encouragement of technology companies and View Details
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
Building A Culture of Health
This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details
- 05 Oct 2016
- Research & Ideas
Why Don't More People Get Flu Shots at Work?
the start of the influenza season in the United States. “It’s quite strong evidence that just the natural course of your day bringing you by the flu shot clinic increases your likelihood of getting a flu shot” Getting employees to go to... View Details
Benjamin C. Esty
Benjamin Esty is the Roy and Elizabeth Simmons Professor of Business Administration at Harvard Business School. Over the years, he has taught a variety of courses ranging from advanced corporate finance and project finance to competitive strategy and leadership. He... View Details
- 10 Mar 2021
- Blog Post
COVID Killed the Traditional Workplace
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will... View Details
Keywords: All Industries
- July 2011 (Revised October 2011)
- Case
Lady Gaga (A)
By: Anita Elberse and Michael Christensen
In September 2009, Troy Carter, manager of up-and-coming pop star Lady Gaga, has to decide on a new course of action now that his artist's planned co-headlining arena tour with hip-hop superstar Kanye West has been cancelled. Carter knows that continuing the tour, but... View Details
Keywords: Employee Relationship Management; Marketing Strategy; Product; Product Development; Business and Stakeholder Relations; Creativity; Music Industry
Elberse, Anita, and Michael Christensen. "Lady Gaga (A)." Harvard Business School Case 512-016, July 2011. (Revised October 2011.)
- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
promoting themselves with custom-based profiles and setting their own fees, in direct contrast to the traditional consultancy model of companies like McKinsey & Co. that trade on the power of their corporate brand. A key question for... View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
company badly needs a jolt of energy and expertise to grow and to resuscitate its declining stock price. The chief executive who promoted Barton is hopeful but hard-nosed; and Barton's IT group—while talented and tech-savvy—is impatient,... View Details
Keywords: by Martha Lagace
- 11 Jan 2016
- Research & Ideas
Is Group Loyalty a Force for Good or Evil?
ethics is to study why good people do bad things,” she says. Even when people have good intentions, she notes, it can lead to bad outcomes. “Often we fail to appreciate when cumulatively our transgressions become something that becomes larger and potentially evil.”... View Details
Keywords: by Michael Blanding
- 19 Sep 2024
- Research & Ideas
Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work
Remote work is giving companies new opportunities to tap additional markets and talent pools. However, a global workforce also brings a challenge: As some employees are getting up in the morning, others are winding down their workday.... View Details
Keywords: by Michael Blanding
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
improvements in delivering specific healthcare services and justify further investigation of process improvements. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54827 in press Journal of Personality and Social Psychology Handshaking View Details
Keywords: by Sean Silverthorne
- 11 Sep 2012
- First Look
First Look: September 11
capital shortages, distributed urban territory to assuage losers of reform and promote economic growth. The findings suggest that 1) growth strategies, and the territorial politics they produce, are products of the post-Mao urban... View Details
Keywords: Sean Silverthorne
- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
address this inherent bias problem by enacting strict and scientific hiring mechanisms. For instance, rather than vetting possible hires via job interviews, Los Andes both hired and promoted its employees... View Details
Keywords: by Carmen Nobel
- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
but only by the firms that have employee longevity and a valued ... way of life." This may not mean retaining everyone, however, as Horacio Cavallero suggests in commenting that "I have always thought that it was very important... View Details
Keywords: by James Heskett
- 24 Aug 2016
- Research & Ideas
Behavioral Economists Can Make You a Healthier Consumer and Smarter Marketer
behavioral science, specifically, behavioral economics, tries to understand consumers as they actually behave and promote changes in their decision making around those biases. Harvard Business School Associate Professor Leslie John... View Details
Keywords: by Amelia Kunhardt
- 13 Jan 2015
- First Look
First Look: January 13
can TV advertising remain an effective means of promoting and selling products and services? In this article, the author draws upon his research to argue that TV advertising remains a powerful vehicle for capturing people's attention,... View Details
Keywords: Sean Silverthorne
- Article
What's Your Language Strategy?: It Should Bind Your Company's Global Talent Management and Vision
By: Tsedal Neeley and Robert Steven Kaplan
Language pervades every aspect of organizational life. Yet leaders of global organizations—where unrestricted multilingualism can create friction—often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire... View Details
Neeley, Tsedal, and Robert Steven Kaplan. "What's Your Language Strategy? It Should Bind Your Company's Global Talent Management and Vision." R1409D. Harvard Business Review 92, no. 9 (September 2014): 70–76.
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
ideas and approaches that promote growth. Employees can become inspired with their understanding of how their organization creates value and intends to be a healthy, growing entity. For example, at Duke... View Details
Keywords: by Robert S. Kaplan & David P. Norton