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  • Forthcoming
  • Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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  • Web

Strategy Awards & Honors - Faculty & Research

2023 Thinkers50 Radar list—a list of 30 "up-and-coming thinkers whose ideas we predict will make an important impact on management thinking in the future." 2022 Frank Nagle : Received a GitHub Research Grant in 2022. Frank Nagle :... View Details
  • July–August 2020
  • Article

Price Bargaining and Competition in Online Platforms: An Empirical Analysis of the Daily Deal Market

By: Lingling Zhang and Doug J. Chung
The prevalence of online platforms opens new doors to traditional businesses for customer reach and revenue growth. This research investigates platform choice in a setting where prices are determined by negotiations between platforms and businesses. We compile a unique... View Details
Keywords: Business-to-business Marketing; Platform Competition; Two-Sided Markets; Price Bargaining; Daily Deals; Structural Model; Digital Platforms; Competition; Price; Negotiation
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  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

wide array of robustness tests that address the concerns expressed by AS2016. Our empirical findings reinforce the conclusions of CW2013. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52775 Inventory Management for... View Details
Keywords: Sean Silverthorne
  • Web

General Management Awards & Honors - Faculty & Research

the Impact and Sustainable Finance Faculty Consortium for the course, "Investing for Risk, Return, and Impact," developed with Shawn Cole. Rebecca M. Henderson : Winner of the 2021 Responsible Research in Management Award from the Fellows... View Details
  • Article

Recent Research on Competitiveness and Clusters: What Are the Implications for Regional Policy?

By: Christian Ketels
This paper reviews implications of recent research on competitiveness and clusters for regions and regional policy. A new framing of competitiveness clarifies the role of regions. Its empirical findings align well with the literature on drivers of regional performance,... View Details
Keywords: Competition; Industry Clusters; Policy
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  • October 2007
  • Article

The Effectiveness of Pre-Release Advertising for Motion Pictures: An Empirical Investigation Using a Simulated Market

By: Anita Elberse and Bharat N. Anand
One of the most visible and publicized trends in the movie industry is the escalation in movie advertising expenditures over time. Yet, the returns to movie advertising are poorly understood. The main reason is that disentangling the causal effect of advertising on... View Details
Keywords: Advertising; Stocks; Investment Return; Price; Revenue; Quality; Mathematical Methods; Motion Pictures and Video Industry
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  • Web

Business, Government & the International Economy - Faculty & Research

Business, Government & the International Economy Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students June 2025 Article Integral Outside: The Financial Curb Market, the Electric Telegraph, and the Politics of Pricing in Second View Details
  • Article

How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical... View Details
Keywords: Customer Satisfaction; Price; Service Delivery; Mathematical Methods; Competition; Food and Beverage Industry; Service Industry
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  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

to shape the use of commercial activity by social venture founders, our findings contribute to research on hybrid organizations in the social sector, communities as a context for the enactment of gender, and the enactment of gender in... View Details
Keywords: by Sean Silverthorne
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

customers are habitually more satisfied than others. An empirical investigation of the satisfaction of 149,389 customers surveyed by J.D. Power and Associates over a five-year period provides evidence that these customer-level differences... View Details
Keywords: Sean Silverthorne
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

priors/worldviews, or relevant features of a problem not being top of mind. Most research studying such losses does not empirically distinguish between these mechanisms. Instead, we show that most highly... View Details
Keywords: Sean Silverthorne
  • April 1979
  • Article

Communication Patterns, Project Performance, and Task Characteristics: An Empirical Evaluation and Integration in an R&D Setting

By: Ralph Katz and Michael Tushman
Keywords: Communication; Projects; Performance; Information; Integration; Research and Development
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    The Rate and Direction of Inventive Activity Revisited (National Bureau of Economic Research Conference Report)

    While the importance of innovation to economic development is widely understood, the conditions conducive to it remain the focus of much attention. This volume offers new theoretical and empirical contributions to fundamental questions relating to the economics of... View Details
    • 20 Mar 2018
    • First Look

    First Look at New Research and Ideas, March 20, 2018

    https://www.hbs.edu/faculty/Pages/item.aspx?num=54214 forthcoming Operations Research Online Network Revenue Management Using Thompson Sampling: Demand Forecasting and Price Optimization By: Ferreira, Kris J., David Simchi-Levi, and He... View Details
    Keywords: Sean Silverthorne
    • Research Summary

    Market Triads: A Theoretical and Empirical Analysis of Market Intermediation (Journal for the Theory of Social Behavior, June 2002)

    By: Rakesh Khurana
    This paper examines the role of executive search firms in CEO search. The paper argues that the numerical shift from two party market transactions (e.g. buyers and sellers) to three party transactions (e.g. buyers, sellers, and third party) transforms market exchanges... View Details
    • 26 May 2015
    • Research & Ideas

    Corporate Field Researchers Share Tricks of the Trade

    field study requires a lot of ingenuity and trust from both the academics and the field participants. "Doing Empirical Research in, with, and through Companies" was the topic of a lively session last week at... View Details
    Keywords: by Carmen Nobel
    • 25 Jul 2017
    • First Look

    First Look at New Research and Ideas: July 25, 2017

    Using data from Boston, we show that reserve and precedence adjustments have similar quantitative effects. Our results illustrate that policies about precedence, heretofore underexplored, are inseparable from other aspects of admissions policy. Moreover, our findings... View Details
    Keywords: Carmen Nobel
    • 06 Feb 2018
    • First Look

    First Look at New Research and Ideas: February 6, 2018

    decision-maker chooses the context. We then discuss issues of empirically identifying context effects when using either experimentally generated data or naturally occurring secondary data. We conclude with a discussion of trends and... View Details
    • 10 Oct 2017
    • First Look

    First Look at New Research and Ideas, October 10, 2017

    fruitful new agendas for research on the political-economic nexus as it has developed in the Western world since the end of the Middle Ages. New Perspectives on the History of Political Economy brings together a select group of young and... View Details
    Keywords: Sean Silverthorne