Emotional Experience Of Leaders - Publications - Faculty & Research

2022
Book

Productive Tensions: How Every Leader Can Tackle Innovation's Toughest Trade-Offs

By: Chris Bingham and Rory McDonald

Why is leading innovation in nascent business environments so distressingly hit-or-miss? More than 90% of high-potential ventures don’t reach their projected targets. Surveys show that 80% of executives consider innovation crucial to their growth strategy, but only 6%... View Details

Keywords: Growth and Development Strategy; Innovation and Management; Organizational Culture; Leadership Style; Decision Making

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06 Jun 2016
Video

Helping Executives Become the Leaders They Want to Be

18 Nov 2013
Research & Ideas

Pulpit Bullies: Why Dominating Leaders Kill Teams

otherwise emerge from group discussions and making the teams less productive. “Even subtle ways of making people feel powerful have powerful effects on behavior.” The observation would run counter to the way we usually think about group... View Details

Keywords: by Michael Blanding

09 Sep 2014
News

Business Leaders Downbeat on Workers' Prospects

Keywords: Competitiveness; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

Article

Moral Dilemmas and Trust in Leaders during a Global Health Crisis

By: Jim A. C. Everett, Clara Colombatto, Edmond Awad, Paulo Boggio, Björn Bos, William J. Brady, Megha Chawla, Vladimir Chituc, Dongil Chung, Moritz A. Drupp, Shristi Goel, Brit Grosskopf, Frederik Hjorth, Alissa Ji, Caleb Kealoha, Judy S. Kim, Yangfei Lin, Yina Ma, Michel André Maréchal, Federico Mancinelli, Christoph Mathys, Asmus L. Olsen, Graeme Pearce, Annayah M. B. Prosser, Niv Reggev, Nicholas Sabin, Julien Senn, Yeon Soon Shin, Walter Sinnott-Armstrong, Hallgeir Sjåstad, Madelijn Strick, Sunhae Sul, Lars Tummers, Monique Turner, Hongbo Yu, Yoonseo Zoh and Molly J. Crockett

Trust in leaders is central to citizen compliance with public policies. One potential determinant of trust is how leaders resolve conflicts between utilitarian and non-utilitarian ethical principles in moral dilemmas. Past research suggests that utilitarian responses... View Details

Keywords: COVID-19 Pandemic; Impartial Beneficence; Utilitarian Responses; Trust; Ethics; Public Opinion; Leadership Style

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19 Oct 2020
News

Today’s Leaders Need Vulnerability, Not Bravado

2015
Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details

Keywords: Management; Leadership; Service Operations; Service Delivery

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Preview the Harvard Business School Online Learning Experience

examples and experience Harvard Business School’s signature case method. Business leaders will share challenges they’ve faced. As the story unfolds, you’ll leverage course concepts, vital tools and... View Details

Web

Online Transforming Customer Experiences Course | HBS Online

above: Learner scrolls through video interviews from prominent business leaders About the Professor Ryan Buell Transforming Customer Experiences C.D. Spangler Professor of... View Details

Web

Authentic Leader Development - Course Catalog

of your leadership. This is a different kind of work. You cannot do it alone. Do not take this course unless you are open to sharing personal insights, experiences, ambitions, and fears both in class and in... View Details

01 Jun 1998
News

Wanted: Leaders for the New Millennium

Top MBA Program seeks applicants from all industries and backgrounds. Minimum requirements: demonstrated leadership potential, high standard of academic achievement. Must be able to lead through others and guide an organization through... View Details

Keywords: Cindy Olnick

01 Mar 2009
News

Repurposing Leaders to Attack Social Problems

at Harvard in the second month of a yearlong program. They are drawing on the University’s academic environment to plan and prepare for field-based initiatives they will launch to confront global and local problems in areas such as... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

Teaching Interest

Advanced Management Program: Transforming Proven Leaders into Global Executives

By: Guhan Subramanian

As the world economy continues to evolve, so do the requirements for global leadership. The Advanced Management Program (AMP) is a powerful, transformational, and personalized learning experience that explores the best management practices... View Details

2012
Book

Talk, Inc. : How Trusted Leaders Use Conversation to Power Their Organizations

By: Boris Groysberg and Michael Slind

How can leaders make their big or growing companies feel small again? How can they recapture the "magic"--the tight strategic alignment, the high level of employee engagement--that drove and animated their organization when it was a start-up? As more and more... View Details

Keywords: Leadership; Interpersonal Communication; Organizational Culture; Social and Collaborative Networks; Spoken Communication

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08 Sep 2010
News

The Biggest Mistake a Leader Can Make

Keywords: Harvard Business School Symposium; Colleges, Universities, and Professional Schools; Educational Services; Management

23 Oct 2019
News

Future Tech Leaders Dive into New Program

Harvard’s vast network of leaders and founders.” All of the students bring strong technical backgrounds to the program—from fields including computer science, aerospace, health... View Details

Keywords: University Collaborations; MS/MBA

01 Mar 2006
News

Whitehead Urges MBAs to Become Lifelong Leaders

WHITEHEAD (with moderator George):Because "the world cries out for leadership," HBS students must lead not just in their companies but in their lives. John C. Whitehead (MBA 11/ ’47), one of HBS’s most distinguished graduates, is a... View Details

24 Apr 2014
News

Improving the service experience requires excellence—but not in everything

Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver excellence as a matter View Details