Email - Publications - Faculty & Research

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Reprinted with permission from Edward Elgar Publishing. You Might Also Like: Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits 6 Strategies for Building Socially Responsible—and Profitable—Companies Giving Back: Consumers Care More About... View Details

Keywords: by Dina Gerdeman

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

new pickup trucks.” You Might Also Like: Are Companies Actually Greener—or Are They All Talk? Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct? Effective Leaders Share the Spotlight with Their Teams Feedback or ideas to share? View Details

Keywords: by Avery Forman

12 Sep 2023
Research & Ideas

How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

clients by offering information sessions, teaching them financial principles and such has a much bigger effect” in terms of growth rates, Di Maggio says. You Might Also Like: Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers Are Banks the ‘Bad... View Details

Keywords: by Ben Rand; Financial Services

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

the metaverse. It is like we are trying to talk about the internet, but email hasn't been invented yet.” Meanwhile, Apple recently unveiled a new $3,500 headset called Vision Pro, although the company isn’t referring to its technology as... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

to Live Happier in 2023: Diversify Your Social Circle Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/cagkansayin View Details

Keywords: by HBS Staff

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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17 Feb 2020
Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

“Our conversion rate from click to sign-up was 50 percent.” “We interviewed a bunch of people and they said they’d use our product if we built it.” These quotes suggest the entrepreneurs may have found an audience interested enough to click on an ad and provide an... View Details

Keywords: by Julia Austin

03 May 2024
Research & Ideas

How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact

different backgrounds becomes pretty important.” You Might Also Like: ‘Intrinsic Joy’ Sparks Ideas Better than Cash Cofounder Courtship: How to Find the Right Mate—for Your Startup Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains... View Details

Keywords: by Ben Rand

15 May 2024
Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

AI in Adapting to Change Can Autonomous Vehicles Drive with Common Sense? Can we automate our way to better decision making? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by... View Details

Keywords: by Rachel Layne; Transportation; Auto

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

“You don’t have to express gratitude only for things that help the company turn a profit. It could be as simple as saying ‘thank you’ for an email that allowed a project to go more smoothly,” she says. “If you can create a social... View Details

Keywords: by Dina Gerdeman

30 Jun 2022
HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

Also Like: Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams Apple vs. Feds: Is iPhone Privacy a Basic Human Right? Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm Related reading from the Working Knowledge Archives Winners and... View Details

Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle

26 Jun 2023
Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

parts of the experience end up heavily weighted in a customer's mind, and invest in those.” You Might Also Like: You Don’t Have to Quit Your Job to Find More Meaning in Life Can Autonomous Vehicles Drive with Common Sense? With Predictive Analytics, Companies Can Tap... View Details

Keywords: by Michael Blanding; Entertainment & Recreation

06 Jun 2024
Research & Ideas

How Younger Immigrants Gain an Edge in American Business

to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created using images from AdobeStock/ Brad Pict and generated by Midjourney, an artificial intelligence tool View Details

Keywords: by Rachel Layne

28 May 2024
In Practice

Job Search Advice for a Tough Market: Think Broadly and Stay Flexible

to Lead Your Company Doesn't Work There—Yet Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image created using asset from Midjourney, an artificial intelligence tool. View Details

Keywords: by Rachel Layne

23 May 2023
Research & Ideas

Face Value: Do Certain Physical Features Help People Get Ahead?

important question as we think about the implications in our daily life,” Zhang says. You Might Also Like: Why Confronting Racism in AI 'Creates a Better Future for All of Us' How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)... View Details

Keywords: by Kara Baskin

03 Oct 2022
Research & Ideas

Why a Failed Startup Might Be Good for Your Career After All

COVID Not Slowing VC Investment Related reading from the Working Knowledge Archives How to Sink a Startup Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/mevans View Details

Keywords: by Sean Silverthorne

05 Aug 2022
Research & Ideas

Why People Crave Feedback—and Why We’re Afraid to Give It

Get the Best of You, Change the Narrative Related reading from the Working Knowledge Archives Reflecting on Work Improves Job Performance Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Michael Blanding

09 Feb 2024
HBS Case

Slim Chance: Drugs Will Reshape the Weight Loss Industry, But Habit Change Might Be Elusive

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC How Workplace Wellness Programs Can Give Employees the Energy Boost They Need Can Amazon Remake Health Care? Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Lane Lambert; Health; Pharmaceutical

29 Jul 2002
Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

and will publish an overview of the work in the August issue of Harvard Business Review. In this email interview with HBS Working Knowledge editor Sean Silverthorne, Amabile talks about her research—one of the most complex research... View Details

Keywords: by Sean Silverthorne; Education; Fine Arts

14 Feb 2023
Research & Ideas

When a Vacation Isn’t Enough, a Sabbatical Can Recharge Your Life—and Your Career

helping people truly uncover what they want to be doing in life—and even, perhaps, who they truly are. You Might Also Like: Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars' More Proof That Money Can Buy Happiness (or a Life with Less... View Details