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  • 07 Nov 2007
  • Op-Ed

How Marketing Hype Hurt Boeing and Apple

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. Last month, Boeing stock went wobbly on... View Details
Keywords: by John Quelch; Aerospace; Consumer Products
  • 25 Oct 2016
  • First Look

October 25, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51775 Managers' Cultural Background and Disclosure Attributes By: Brochet, Francois, Gregory S. Miller, Patricia Naranjo, and Gwen Yu Abstract—We examine how a manager’s ethnic cultural background affects managers’... View Details
Keywords: Sean Silverthorne
  • August 2019
  • Case

The Allstate Corporation, 2019

By: John R. Wells and Benjamin Weinstock
In July 2019, Allstate, the United States’ number-three property and casualty (P/C) insurer, released its second-quarter earnings, which reported first-half revenues of $22.1 billion, up 11.4% year-over-year. Shareholders cheered the top-line growth, but P/C premiums... View Details
Keywords: Insurance Companies; Strategic Analysis; Strategic Change; Insurance; Strategy; Strategic Planning; Organizational Change and Adaptation; Competitive Strategy; Insurance Industry; North America
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  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

Consequences to Missing Quarterly Earnings Benchmarks Authors:Rick Mergenthaler, Shiva Rajgopal, Suraj Srinivasan Abstract We find that missing quarterly earnings benchmarks, especially the analyst consensus... View Details
Keywords: Sean Silverthorne
  • 01 Aug 2000
  • Research & Ideas

A Latin American Vision: New HBS Research Center Opens

the complexities of case writing throughout the region. Conversations also focused on work that the new Center can foster between, and among, Latin American academics and HBS faculty. (The conference in Buenos Aires was preceded by a... View Details
Keywords: by Martha Lagace
  • 19 May 2021
  • Blog Post

Instagram Takeover - Ja’ Saint-Tulias (MBA 2022)

sewing pieces for high school fashion shows to becoming a certified esthetician and beauty blogger pre-HBS. Bachelor's in hand, Ja’ has set her sights on earning a master's degree in Business Administration from Harvard Business School to... View Details
  • January 2008
  • Article

Innovation Killers: How Financial Tools Destroy Your Capacity to Do New Things

By: Clayton M. Christensen, Stephen P. Kaufman and Willy C. Shih
Most companies aren't half as innovative as their senior executives want them to be (or as their marketing claims suggest they are). What's stifling innovation? There are plenty of usual suspects, but the authors finger three financial tools as key accomplices.... View Details
Keywords: Investment; Innovation and Management; Growth and Development Strategy; Business and Shareholder Relations; Prejudice and Bias; Value Creation
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  • 26 Jun 2000
  • Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

some eternal issues of patient care: not only good health, but also quality, choice and trust? To consider these questions, the IS2K conference assembled a panel of experts, with HBS Professor Lynda Applegate as moderator, to talk about... View Details
Keywords: by Martha Lagace; Health
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

trusted groups—in this study, African-Americans— find it particularly difficult to overcome the barriers erected by trust. Trust, we conclude, confers competitive advantage by slowing down the diffusion of new ideas and products in the... View Details
Keywords: Martha Lagace
  • 11 Oct 2016
  • First Look

October 11, 2016

directions, browsing the restaurant’s website, and calling the restaurant—by 18%, 9%, and 13%, respectively, and raises the number of reviews by 5%, suggesting that advertising also affects the number of restaurant-goers. All advertising... View Details
Keywords: Sean Silverthorne
  • Program

Authentic Leader Development

actions and enables them to earn the trust of subordinates, peers, and shareholders. In this program, you will uncover, analyze, and strengthen the unique characteristics that enable leading with authenticity and purpose—and become the... View Details
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

but all share a belief in the importance of understanding change over time. Publisher's site: http://www.oup.com/us/catalog/general/subject/Business/History/ The Effect of Macro Information Environment Change on the Quality of Management View Details
Keywords: Martha Lagace
  • 2016
  • Working Paper

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details
Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity
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  • February 2009 (Revised March 2013)
  • Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang
Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details
Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China
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  • 17 Jul 2023
  • Research & Ideas

Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

Business Administration at Harvard Business School. In May, Hall convened what he hopes will be a yearly conference of scholars now working in the burgeoning field of incentive design, which draws lessons from both microeconomics and... View Details
Keywords: by Avery Forman
  • Web

Browse All Articles, Research, & Case Studies - HBS Working Knowledge

What Business Leaders Should Know with Outrage & Optimism Co-hosts In this episode, host Mike Toffel sits down with Paul Dickinson and Tom Rivett-Carnac, co-hosts of the climate podcast Outrage & Optimism, to preview COP29, the upcoming UN Climate Change View Details
  • Web

Live from Klarman Hall - Alumni

Women’s Leadership Summit. For the full list of speaker bios, visit the conference website . Thursday, November 7 Video Recording Welcome Address 10:00–10:30 a.m. EST Speakers: Srikant Datar , Dean of the Faculty, George F. Baker... View Details
  • Web

Faculty & Advisors | MBA

underrepresented managers. Enke earned her PhD at Columbia University, and MBA at Harvard Business School where she was awarded the Kaplan Fellowship in life sciences. Marc Casper MBA ‘95, Harvard University; BA, Economics, Wesleyan... View Details
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

controls for sustainability performance ratings, analyst forecasts, insider trading, institutional ownership, earnings quality, and other voluntary disclosure activity. Changes in material sustainability disclosure are followed by changes... View Details
Keywords: Sean Silverthorne
  • 05 Sep 2006
  • First Look

First Look: September 5, 2006

called into question by several significant organizational stumbling blocks. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=106073   PublicationsAgency and Institutions: The Enabling Role of... View Details
Keywords: Sean Silverthorne