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- All HBS Web (301)
- Faculty Publications (29)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
in the physical distance between sites and culture differences that multinational corporations have to deal with and, yes, creating a positive setting for voice can be a serious challenge. However, bosses can be arrogant or busy or... View Details
Keywords: by Sarah Jane Gilbert
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
New Model for High Performance But lately the challenges for professional service firms (PSFs) have been growing in size and complexity, and the excitement is more the type you need a stomach antacid to control. The dilemma, says HBS... View Details
- 23 Jun 2016
- Op-Ed
Brexit: Should Britain Stay or Go?
home-grown disaffected Islamic extremists, and the ongoing social catastrophe in southern European countries because of the Euro crisis. Brexit will at best divert the attention of the political and administrative talent of Europe from View Details
Keywords: by Geoffrey G. Jones & Dante Roscini
- 26 Sep 2006
- First Look
First Look: September 26, 2006
the improved ability of firms to replicate business innovations has affected not only productivity, but also the nature of business competition itself. Download working paper: http://www.hbs.edu/research/pdf/07-016.pdf Cases & Course MaterialsAtHoc: View Details
Keywords: Sean Silverthorne
- 20 Oct 2009
- First Look
First Look: October 20
newspaper is a recipient of government advertising. The correlation is negative. The size is considerable: a one standard deviation increase in monthly government advertising (0.26 million pesos of 2000) is associated with a reduction in... View Details
Keywords: Martha Lagace
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
When buying or leasing a car, research has shown that consumers are much more sensitive to the size of the monthly payments than they are to the number of months over which they have to make those payments. As a result, potential buyers... View Details
Keywords: by Manda Mahoney
- 02 Sep 2002
- Research & Ideas
Foreign Multinationals in the U.S.: A Rocky Road
to act and less inclined to adopt the latest management fads, and less ruthless in dealing with failure and underperformance. However, there are vast industry and firm differences. Q: For those HBS Working Knowledge readers who work in... View Details
Keywords: by Sarah Jane Johnston & Martha Lagace
- 23 Apr 2001
- Research & Ideas
The Gulf: It’s a Family Affair
such as, "How do we deal with family relying too much financially on the business, because family dependence can drain the very life out of the business if we give in to it too much?" "How do we develop the next generation... View Details
Keywords: by Wendy Guild & Andrea Schulman
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
the duration and size of price changes using scraped data collected from 181 retailers in 31 countries. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52241 March–April 2018 Harvard Business Review Why Compliance... View Details
Keywords: Sean Silverthorne
- 16 Aug 2011
- First Look
First Look: August 16
affected by how similar (in both size and valence) those causes were to event consequences. Additional experiments further suggested that this "consequence-cause matching" arises because people are motivated to see the world as... View Details
Keywords: Sean Silverthorne
- 07 Oct 2008
- First Look
First Look: October 7, 2008
industry as "unconcentrated." We find mixed support for the hypotheses that the ranks of mid-sized agencies were depleted by ongoing waves of mergers and acquisitions and resulted in a polarized size structure. The View Details
Keywords: Martha Lagace
- 25 Oct 2004
- Research & Ideas
Planning for Surprises
The train wreck that was Enron's collapse is only one big, blatant example of how some disasters catch us unawares—but shouldn't. In fact, according to Max H. Bazerman and Michael D. Watkins, many surprises in all types and sizes of... View Details
Keywords: by Martha Lagace
- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
existing organization communication patterns" [such as bottom up plus top down, outside in—from customers—plus inside out, etc.]. Challenges of new information technologies and how to deal with them were the focus of several... View Details
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
Professor Bower, since 1970 you have articulated views on the resource allocation process and how it fundamentally shapes corporate strategy. Could you give us a brief overview of the resource allocation process? Bower: Organizations of any View Details
Keywords: by Martha Lagace
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
whose millions of customers could be lured by college savings. A classic example of "simultaneity," the work involved what Bussgang called "the dance of a dreamweaver": selling venture capitalists on the potential size... View Details
Keywords: by John S. Rosenberg
- 21 Nov 2006
- First Look
First Look: November 21, 2006
operating system for dealing with elective (largely surgical) patients. By opening an emergency room, however, the institution is now called upon to care for complex and highly variable medical patients. Asks if the previous operating... View Details
Keywords: Sean Silverthorne
- 15 Feb 2011
- First Look
First Look: Feb. 15
Argentina report government corruption in their front page during the period 1998-2007 and correlate them with government advertising. The correlation is negative. The size is considerable: a one standard deviation increase in monthly... View Details
Keywords: Sean Silverthorne
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
diverse lines of business in the face of new regulations designed to limit size and complexity. Purchase this case:https://hbsp.harvard.edu/product/716448-PDF-ENG Harvard Business School Case 619-013 Leading Open Innovation at BT This... View Details
Keywords: Dina Gerdeman
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
increasing the size of the market or increasing existing customers' purchases through the channel. A second, more subtle outcome is a more tightly woven, and yet adaptable, channel. Stewardship is not a social welfare system, where all... View Details