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- All HBS Web
(2,547)
- People (1)
- News (386)
- Research (1,680)
- Events (2)
- Multimedia (7)
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- 01 Apr 1997
- News
Manager's Notebook
Rayport and Hagel predict that customers will put aside concerns over privacy if they receive sufficient value in return for providing personal information. For example, the... View Details
Keywords: Judith Ross
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your View Details
Keywords: Dan Morrell
- 01 Jun 2024
- News
Case Study: Ready for an Upgrade
her in building a solution? They founded Stell in 2022. Its initial product is a software platform designed to help engineers track technical specifications from the initial concept through engineering, execution, manufacturing, and... View Details
- 01 Jun 2015
- News
Case Study: Sneak Peak
high-growth beverage startups. Also, it is not clear to me why you are launching another product. Why not invest whatever capital you can get in driving amazing sell-through in one or two chains with some creative consumer marketing?... View Details
- 01 Mar 2004
- News
Ron Shaich’s Café Society
Ron Shaich (MBA 1978) is cofounder, chairman, and CEO of Panera Bread, the fast-growing bakery-café chain with over six hundred locations in mostly suburban markets across the United States. Panera’s ability... View Details
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
what I’m doing today, but the culture at Northwest Cascade really suits me. We are a company that is focused on human waste. Among other things, we install septic systems and sewer lines, lease portable toilets, View Details
- 01 Sep 2013
- News
Passion & Purpose
employees in 28 offices. The company, with an industry-high 99 percent customer retention rate, regularly receives awards for its customer service. Roger W. Sant, MBA 1960 Cofounder View Details
- 01 Mar 2018
- News
Case Study: On the Record
pay for that speed, Kelleher says. The Question: Gold Rush Vinyl could reduce that time even further—to two weeks—if it solves supply chain bottlenecks in sourcing the record jackets and the plastic resin... View Details
Keywords: April White
- 01 Sep 2013
- News
The New Rules of E-Commerce
proving the freshness of his eggs. Empower partners over products. Rakuten allows its merchants great leeway in crafting their online portals. Site designs encourage customers to linger and explore rather... View Details
- 01 Sep 2010
- News
You’ve Been YouTubed
media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
employer would be interested. —Harry McCracken (AMP 114, 1994) A highly competitive market with one-year sales cycles on the one hand; a pilot customer in a less-competitive niche with a massive opportunity to create View Details
Keywords: Jen McFarland Flint
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services View Details
- 01 Sep 2011
- News
Water for Life
households efficiently. With over 6 million customers (about 1 million households), the viability of the company can be sustained as long as we remain efficient in our operations and excellent in our service... View Details
- 01 Jun 2007
- News
More Faculty Honors
teaching and research. Professor Joseph Bower is the coeditor of From Resource Allocation to Strategy, which was named Best Management Book of 2006 by strategy + business magazine. A book coauthored by Professor Sunil Gupta, Managing... View Details
- 01 Sep 2008
- News
The MBA Turns 100
degree’s relevance, asserting that programs have drifted too far into theory that has relatively little use in practice. And they fault business schools for turning out graduates fixated on shareholder value... View Details
- 01 Sep 2010
- News
Faculty Books
The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance by Marshall Fisher and Ananth Raman (Harvard Business Press) Professor... View Details
- 01 Sep 2011
- News
Capitalism’s False Mantra
one that has little chance of getting better with the current theories in place,” Martin writes. Clearly, maximizing shareholder value has not worked and needs to be replaced. The problem as Martin sees it... View Details
- 01 Mar 2018
- News
3-Minute Briefing: Lisandra Rickards (MBA 2010)
up the value chain from call center operations to legal document processing and graphic design. I do feel optimistic about Jamaica’s future. We’re hoping to see businesses... View Details
Keywords: Julia Hanna
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
short-term results with adherence to a long-term strategy and direction. At Cummins, we are driven by the concept of maximizing shareholder value -- but the question is, value... View Details
- 01 Mar 2012
- News
School’s Financial Picture Brighter than Expected
School’s two main revenue generators, Executive Education and Harvard Business Publishing, led with strong revenue growth. Driven by newly launched open-enrollment courses and the first increase in View Details