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Show Results For
- All HBS Web
(2,999)
- People (4)
- News (653)
- Research (1,839)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,009)
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- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable... View Details
Keywords: Jennifer Myers
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2016
- News
Advancing the Vision for HBS
other initiatives ensure that the School remains the standard for excellence in management education worldwide. Thanks to the extraordinary generosity of thousands of donors and the work of a dedicated corps of alumni volunteers, we are... View Details
- 25 Aug 2022
- News
Case Study: Sound Check
making sure our existing customers still win and that we can still grow in that market,” says Pemberton. Should LS stick with the formula that’s been working, or should they make the leap to enterprise sales and commit to the scaling it... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
their pitch. Europe Alexander Azoulay, MBA '03 David Merle, MBA '03 Superdome building integrated photovoltaics India Vikram Sharma, MBA '06 Crossover Energy sustainable energy services Latin America Thomaz Srougi, GMP 6 2009 Dr. Consulta... View Details
- 01 Feb 2001
- News
HBSi Combines HBS Content with State-of-the-Art Technology
Building on its commitment to delivering innovative custom education programs to corporations around the world, last November the School launched HBS Interactive (HBSi). The wholly owned nonprofit organization will pursue an expanded... View Details
- 01 Oct 2000
- News
Q & A: Bain & Company's Thomas J. Tierney
that is to look at what has changed at Bain & Company in recent years. Increasingly, our clients are demanding strategic counsel in this critical area. At least two-thirds of them currently engage Bain's services on one or more Internet... View Details
- 01 Jun 2010
- News
MBA Career Office Wins Award
The MBA Career & Professional Develop-ment office has received the 2009 IBM Excellence in Career Services Award. The award “recognizes academic career centers that provide outstanding commitment and... View Details
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
advocated excellence both personally and professionally, generosity, and service to others. To prepare for their increasing portfolio of clients, Barnett and Rogers have actively engaged with alumni clubs... View Details
Keywords: Margie Kelley
- 01 Mar 2007
- News
Pharma Suits a Farm Gal
the San Diego–based company, earned Graham a spot as one of five finalists for the MarketWatch CEO of the Year award, the Dow Jones News Service (December 6, 2006) reported. Graham has reached rarefied heights after growing up on a small... View Details
- 28 May 2019
- News
Cure All
How would you advise them? Leemore Dafny: What I’d say is something that holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’,... View Details
- 01 Jun 2005
- News
Transforming the IRS
Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking... View Details
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details
- 01 Jun 2003
- News
Mentoring Award
Professor Max H. Bazerman has been named one of the recipients of this year’s Everett Mendelsohn Excellence in Mentoring Award. Based on student nominations, this award is offered annually by the Graduate Student Council of Harvard’s... View Details
- 01 Sep 2004
- News
A Market-Based Prescription
and nephrologist. In a focused factory, all these resources are integrated. These diabetic specialists jointly develop treatment protocols and pricing. Together, they offer a full range of services View Details
- 01 Mar 2004
- News
Warren Law Remembered
career, including Harvard Business School’s 1996 Distinguished Service Award. Samuel L. Hayes, III, the Jacob H. Schiff Professor of Investment Banking, Emeritus, and a former student and colleague of Law’s, described Law as “one of the... View Details
- 01 Mar 2012
- News
She’s Got Your Back
Hicks Photo courtesy Angie's List What Angie's List Knows About Customer Reviews Main article: Where Innovation Rules Talk about a pain point. Shoddy roofing leads to leaking, causing your ceiling to fall in and damage the kitchen. Now... View Details
- 01 Feb 2001
- News
New Fitzhugh Professorship Celebrated
in his footsteps. His life exemplified the finest qualities of leadership." Fitzhugh came to HBS after graduating with honors from Harvard College, where he was one of four African Americans in a class of one thousand. He excelled in his... View Details
- 01 Apr 2001
- News
William Fung: E-Commerce and Efficiency
Internet to improve efficiency and cater to new customers is a clear winner. Group managing director William K.L. Fung (MBA ’72) understands that e-commerce is revolutionary. “But it won’t change what our business is,” he insists. “We’re... View Details