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- 14 Jul 2021
- News
The First Five Years: Nicolas Manes (MBA 2020)
one-third of all the food in the world is wasted.” How does the company’s food distribution process work? “We focus on resolving the nutritional needs of community kitchens by distributing high-quality nutritious food and providing... View Details
- 26 May 2016
- News
Thomas J. Tierney, MBA 1980
his focus to the nonprofit world and launched Bridgespan, an organization dedicated to helping address society’s most complex problems. Tierney has a knack for making it seem like his success is accidental. As a high-school student when... View Details
Keywords: Susan Young
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
generation of Internet-savvy consumers, and how today's CEOs can transform their own focus and that of their organizations from "dot-com" concerns to a more sweeping "dot-corp" vision. Next up was Microsoft president Steve Ballmer, who... View Details
- 01 Sep 2007
- News
Riding It Out
SmartPak to offer additional horse and dog products, with continued focus on a high level of customer service. “On the equine side, we have a great bunch of customers who are... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
demarcation. Now the workers are on the floor, delivering orders or helping customers with the new kiosks; Karavites has updated his employee training to include a focus on View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
(Palgrave Macmillan), he has succeeded with a contrarian view about e-commerce. While other online markets focus on the end customer, Rakuten's mission is to support the vendors who sell to those customers. His rewrite of the rules of... View Details
- 01 Sep 2020
- News
Action Plan: Finding Fluency
Dunaway, the pandemic meant rethinking all of the company’s marketing plans. A veteran of established brands such as Frito-Lay, Yahoo, and Nintendo, Dunaway joined Duolingo in 2018 to build a marketing department from scratch with a focus... View Details
- 01 Dec 2018
- News
Hard Choices
Business schools have sometimes taught that shareholder-value maximization is the holy grail, the sole proper focus of corporate managements. So I ask, should managements be focused solely on a company’s share price, which itself is... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Dec 2001
- News
Faculty News
and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and... View Details
- 01 Dec 2011
- News
Li & Fung's Global Footprint
must be people-oriented. They must want to engage with people, whether it’s their own staff or the customers’ people. Customers come to us not to buy one product but to do a whole relationship. So we tend to View Details
- 01 Jun 2020
- News
Meal Plan
second-largest private employer in the United States. Will the current crisis drive improvements in pay and benefits? CC: In terms of numbers, it’s hard to see an environment where there will be meaningfully more people working in restaurants than there were 90 days... View Details
- 12 Jul 2011
- News
Phone Fun
cited Phones 4u’s claim “to be the UK’s fastest-growing independent mobile phone retailer” and Braterman’s role in helping the company double its share of pay-as-you-go cell phone customers last year on a marketing budget that was “less... View Details
- 26 Jul 2018
- News
Running the Numbers
1965) and Jonathan Kraft (MBA 1990). “It was a tremendous opportunity,” she says. “The Krafts’ customer-first focus, and commitment to analytics-based decision making, fit perfectly with my interests and skills.” As head of customer... View Details
Keywords: Deborah Blagg
- 01 Jun 2013
- News
School of Hard Knocks
Collegiate Research Services, designed to help all students, including disadvantaged minorities and the first-generation college bound. Over time, my initial focus on students has evolved into a larger mission: helping organizations build... View Details
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
convenience and security offered by mobile banking, Kenya’s M-Pesa, for example, grew to serve 15 million customers in its first five years. But for every M-Pesa, there is a company like India’s Eko Financial Services, which has struggled... View Details
Keywords: Erin Peterson
- 01 Dec 2018
- News
Sustaining Business And Society For The Long Term
partnerships, values-driven leadership, fi duciary duties, and the blurring of lines between government and business. Three cases focus on issues encountered by Unilever—one of which examines how the multinational conglomerate deals with... View Details
- 27 Nov 2013
- News
No Bologna, Please
for products and experiences that made them feel special, and the handcrafted approach of St. Louis Bread Company was the best way to meet that need. "By May 1999 all of our other businesses were monetized, and we were able to focus... View Details
- 28 May 2019
- News
Leading Questions
successful.” The assessment trend is also driven by companies that are eager for what Schlatka calls “people data.” Businesses that have long relied on customer numbers and financial reports to make important decisions have recognized... View Details
Keywords: April White
- 01 Jun 2020
- News
Staying the Course
a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000... View Details
- 01 Jun 2011
- News
The Best-Laid Plans
businesses create and post online video content. About a year later, the company shifted its focus to creating customized videos that target customers at different points in... View Details