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  • All HBS Web  (297)
    • News  (49)
    • Research  (211)
    • Events  (2)
  • Faculty Publications  (62)

Show Results For

  • All HBS Web  (297)
    • News  (49)
    • Research  (211)
    • Events  (2)
  • Faculty Publications  (62)
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  • 17 Jun 2002
  • Research & Ideas

A Litmus Test for Entrepreneurs

In 1999, Tom Herman and Kaleil Isaza Tuzman, best friends since childhood, quit their comfortable jobs to start govWorks, with millions of VC dollars to back them up. Their goal was nothing if not grandiose: to use Internet payment... View Details
Keywords: by Walter Kuemmerle
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
Keywords: by Michael Blanding; Financial Services
  • 31 Jan 2017
  • First Look

First Look at New Research: January 31, 2017

changes to introduce new competitors in the industry, remove contract termination fees, and reduce the payment of interconnection fees between cellular providers, which advantaged incumbent companies and drove up View Details
Keywords: Carmen Nobel
  • 04 Mar 2009
  • Op-Ed

Credit is Not the Bogey

made appliances and furniture. Now that only stellar borrowers with large down payments and hefty incomes get mortgages, we have seen the homebuilding and home-buying industry, and with it the economy, retrench. As for retail, now that... View Details
Keywords: by Nicolas P. Retsinas & Eric S. Belsky; Construction; Real Estate; Financial Services
  • 15 Mar 2016
  • First Look

March 15, 2016

evidence that such “CEO activism” can influence public opinion and consumer attitudes. Our field experiment examines the impact of Apple CEO Tim Cook’s public statements opposing a pending religious freedom law that critics warned would... View Details
  • 12 Jul 2016
  • First Look

July 12, 2016

the dominant model in the United States and many other countries, is now widely recognized as perhaps the biggest obstacle to improving health care delivery. A battle is currently raging, outside of the public eye, between the advocates of two radically different View Details
Keywords: Sean Silverthorne
  • 25 Nov 2008
  • First Look

First Look: November 25, 2008

Shine, Stern & Partners) and the buyer (MINI USA) and asks them to develop a sales strategy and a buying strategy for advertising services. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=508043 View Details
Keywords: Martha Lagace
  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

Summing Up Do increases in social sector productivity, which seem to prevail at least in the U.S., benefit consumers at the expense of workers? Or is the scale weighted in favor of the latter who may benefit two ways, in terms of both an... View Details
Keywords: by James Heskett; Service
  • 06 Jul 2015
  • Research & Ideas

Money and Quotas Motivate the Sales Force Best

Reciprocity: Insights from a Field Experiment, released in May. The pair used a consumer durable goods business in India as a real-world laboratory for the research. "Running this kind of experiment is not the easiest thing in the world... View Details
Keywords: by Roberta Holland; Retail
  • 25 Sep 2006
  • Research & Ideas

How Software Platforms Revolutionize Business

adjacent industries, where other platforms might be poised to strike (e.g., smart phones moving into the PDA industry); and conversely, spotting expansion opportunities in adjacent industries (e.g., NTT DoCoMo expanding into payment... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 03 Dec 2001
  • Research & Ideas

Healthcare Conference Looks At Ailing Industry

payment to the company that decides to go ahead. Such an arrangement, he said, "doesn't work perfectly, but it's consistent with our internal prioritization of what projects we will be working on." Sea Change, Please How about... View Details
Keywords: by Martha Lagace; Health
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

think in any of these cases I launched a revolution, but I think I was helpful. But the pace was so slow, and people were saying that these high deductibles represented consumer-driven health care. It's ridiculous. Consumer markets have... View Details
Keywords: by Sean Silverthorne; Health
  • 03 Apr 2019
  • Book

Fintech's Game-Changing Opportunities for Small Business

agencies overseeing banks and lending, yet issues relevant to small-business lending—such as disclosure rules—have often fallen through the cracks. For example, if you are a consumer and you buy a truck, all costs and financing fees must... View Details
Keywords: by Martha Lagace; Banking; Financial Services
  • 02 Oct 2007
  • First Look

First Look: October 2, 2007

  Working PapersDigital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers Authors:John A. Deighton and Leora Kornfeld Abstract The digital interactive transformation in marketing is not unfolding, as many... View Details
Keywords: Martha Lagace
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

water purification solution. We find that higher prices screen out those who use the product less. By contrast, we find no consistent evidence of sunk-cost effects. Welfare Payments and Crime Author:C. Fritz Foley Publication:The Review... View Details
Keywords: Martha Lagace
  • 12 Nov 2014
  • Op-Ed

A Challenge to the New Congress: Pass Housing Finance Reform

mortgage should continue as the backbone of the new system. It helps keep monthly payments low, and protects consumers from interest-rate volatility. Given the recent extreme economic stress, Uncle Sam must... View Details
Keywords: by Nicolas Retsinas & Rob Couch; Construction; Real Estate
  • 16 Aug 2016
  • First Look

August 16, 2016

U.S. market? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516117-PDF-ENG Harvard Business School Case 216-039 Supply Chain Finance at Procter & Gamble In April 2013, Procter & Gamble (P&G), the world’s largest View Details
Keywords: Sean Silverthorne
  • 16 Feb 2016
  • First Look

February 16, 2016

we are going to start with payments." Cook then invited Eddy Cue, Apple's senior vice president of Internet software and services, to the stage to explain how Apple Pay would transform the mobile payments industry. He explained how... View Details
Keywords: Sean Silverthorne
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

they said: Hospitals will rethink payment and operating models Leemore S. Dafny: Physician organizations will expand The decline in independent physician practices will accelerate, leading to larger physician organizations and more... View Details
Keywords: by Danielle Kost
  • 23 Apr 2019
  • First Look

New Research and Ideas, April 23, 2019

LGBTQ rights and race relations. In the first study of this phenomenon, we implement two framed field experiments to provide evidence on how CEO activism can influence public opinions about government policies and consumer attitudes... View Details
Keywords: Dina Gerdeman
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