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  • All HBS Web  (2,207)
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  • 2007
  • Working Paper

Harnessing Our Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making

By: Katherine L. Milkman, Todd Rogers and Max H. Bazerman
Although observers of human behavior have long been aware that people regularly struggle with internal conflict when deciding whether to behave responsibly or indulge in impulsivity, psychologists and economists did not begin to empirically investigate this type of... View Details
Keywords: Decision Choices and Conditions; Ethics; Policy; Behavior; Conflict and Resolution
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Milkman, Katherine L., Todd Rogers, and Max H. Bazerman. "Harnessing Our Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making." Harvard Business School Working Paper, No. 08-020, September 2007.
  • 2004
  • Working Paper

Conflicts of Interest and the Case of Auditor Independence: Moral Seduction and Strategic Issue Cycling

By: Don A. Moore, Philip E. Tetlock, Lloyd Tanlu and Max H. Bazerman
Citation
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Moore, Don A., Philip E. Tetlock, Lloyd Tanlu, and Max H. Bazerman. "Conflicts of Interest and the Case of Auditor Independence: Moral Seduction and Strategic Issue Cycling." Harvard Business School Working Paper, No. 03-115, September 2004. (Revised 9/04.)
  • 1985
  • Manual

Teacher's Manual for Revitalizing Businesses: Shareholder/Work Force Conflicts

By: W. E. Fruhan Jr.
Keywords: Business and Shareholder Relations; Employees; Conflict and Resolution; Books
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Fruhan, W. E., Jr. Teacher's Manual for Revitalizing Businesses: Shareholder/Work Force Conflicts. Boston, MA: Harvard Business School, Division of Research, 1985.
  • July 2024
  • Case

Negotiating in a Hurricane: John Branca and the Michael Jackson Estate

By: James K. Sebenius and Alex Green
When the "King of Pop," Michael Jackson, unexpectedly died in 2009, he left behind an estate that was over $500 million in debt, with largely illiquid assets, and legions of creditors poised to begin to seize assets in as soon as 60 days. The task of managing Jackson’s... View Details
Keywords: Bargaining; Dispute Resolution; Negotiation; Entertainment; Financial Management; Financial Condition; Assets; Music Industry
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Sebenius, James K., and Alex Green. "Negotiating in a Hurricane: John Branca and the Michael Jackson Estate." Harvard Business School Case 924-026, July 2024.
  • April 2025
  • Supplement

Pouring Oil on Troubled Waters: Vickers Oils and Resolving Family Conflict over Generations

By: Lauren Cohen, Octavian Graf Pilati and Sophia Pan
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Cohen, Lauren, Octavian Graf Pilati, and Sophia Pan. "Pouring Oil on Troubled Waters: Vickers Oils and Resolving Family Conflict over Generations." Harvard Business School PowerPoint Supplement 225-088, April 2025.
  • Article

Too Hot to Handle? How to Manage Relationship Conflict

By: A. C. Edmondson and D. M. Smith
Keywords: Management; Relationships; Conflict and Resolution
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Edmondson, A. C., and D. M. Smith. "Too Hot to Handle? How to Manage Relationship Conflict." California Management Review 49, no. 1 (Fall 2006): 6–31.
  • Article

Overt Interfunctional Conflict (and Its Reduction through Business Strategy)

By: J. J. Rotemberg and Garth Saloner
Keywords: Conflict and Resolution; Business Strategy
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Rotemberg, J. J., and Garth Saloner. "Overt Interfunctional Conflict (and Its Reduction through Business Strategy)." RAND Journal of Economics 26, no. 4 (Winter 1995): 630–653.
  • January–February 2019
  • Article

Case Study: When Two Leaders on the Senior Team Hate Each Other

By: Boris Groysberg and Katherine Connolly Baden
In this fictional case, the CEO of a sports apparel manufacturer is faced with an ongoing conflict between two of his top executives. Specifically, the head of sales and the CFO are at each other’s throats and the tension is having a ripple effect on their teams and... View Details
Keywords: Interpersonal Conflict; Management Teams; Conflict Management
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Groysberg, Boris, and Katherine Connolly Baden. "Case Study: When Two Leaders on the Senior Team Hate Each Other." Harvard Business Review 97, no. 1 (January–February 2019).
  • Article

A Model for Managing System Conflict during Franchise Expansion

By: P. J. Kaufmann and V. K. Rangan
Keywords: Management; System; Conflict and Resolution; Business Ventures; Expansion
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Kaufmann, P. J., and V. K. Rangan. "A Model for Managing System Conflict during Franchise Expansion." Journal of Retailing 66, no. 2 (Summer 1990): 155–173.
  • 2006
  • Book

The War of the World: Twentieth-century Conflict and the Descent of the West

By: Niall Ferguson
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Ferguson, Niall. The War of the World: Twentieth-century Conflict and the Descent of the West. Social Science Frontiers. New York: Penguin Press, 2006.
  • 27 Jun 2013
  • Working Paper Summaries

Social Norms Versus Social Responsibility: Punishing Transgressions Under Conflicting Obligations

Keywords: by Francesca Gino, Celia Moore & Lamar Pierce
  • Article

Incorporating Insights about Intergroup Power and Dominance to Help Increase Harmony and Equality between Groups in Conflict

By: Nour Kteily and Kaylene J. McClanahan
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Kteily, Nour, and Kaylene J. McClanahan. "Incorporating Insights about Intergroup Power and Dominance to Help Increase Harmony and Equality between Groups in Conflict." Current Opinion in Psychology 33 (June 2020): 80–85.
  • September 2021 (Revised October 2021)
  • Teaching Note

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A) & (B)

By: Nour Kteily and Deepak Malhotra
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Kteily, Nour, and Deepak Malhotra. "Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A) & (B)." Harvard Business School Teaching Note 922-022, September 2021. (Revised October 2021.)
  • 2014
  • Working Paper

Stepping Stone, Stopping Point, or Slippery Slope? Negotiating the Next Iran Deal

By: James K. Sebenius
The November 2013 "interim" nuclear deal between Iran and the "P5+1"—the United States, Russia, China, Britain, France, and Germany—raises challenging questions. Will the initial deal function as a stepping stone toward a more comprehensive deal? Or will it drift into... View Details
Keywords: Negotiations; Iran; Nuclear; Conflict Resolution; Winning Coalition; Blocking Coalition; Strategy; Negotiation; International Relations; France; Germany; Iran; China; Great Britain; United States; Russia
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Sebenius, James K. "Stepping Stone, Stopping Point, or Slippery Slope? Negotiating the Next Iran Deal." Harvard Business School Working Paper, No. 14-061, January 2014. (Revised March 2014.)
  • July 2023 (Revised February 2025)
  • Case

The Grand Ethiopian Renaissance Dam: Conflict on the Nile

By: Mattias Fibiger, Jeremy Friedman, Leah Azeze and Temi Ojuade
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Fibiger, Mattias, Jeremy Friedman, Leah Azeze, and Temi Ojuade. "The Grand Ethiopian Renaissance Dam: Conflict on the Nile." Harvard Business School Case 724-004, July 2023. (Revised February 2025.)
  • December 2013
  • Article

The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine Creativity

By: Roy Y.J. Chua
Intercultural tensions and conflicts are inevitable in the global workplace. This paper introduces the concept of ambient cultural disharmony—indirect experience of intercultural tensions and conflicts in individuals' immediate social environment—and demonstrates how... View Details
Keywords: Creativity; Culture
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Chua, Roy Y.J. "The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine Creativity." Academy of Management Journal 56, no. 6 (December 2013): 1545–1577.
  • 2004
  • Article

The Relationship between Peacekeepers and NGO Workers: The Role of Training and Conflict Management Styles in International Peacekeeping.

By: Lakshmi Ramarajan, Katerina Bezrukova, Karen Jehn, Martin Euwema and Nicolien Kop
Keywords: Non-Governmental Organizations; Conflict and Resolution; Management
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Ramarajan, Lakshmi, Katerina Bezrukova, Karen Jehn, Martin Euwema, and Nicolien Kop. "The Relationship between Peacekeepers and NGO Workers: The Role of Training and Conflict Management Styles in International Peacekeeping." International Journal of Conflict Management 15, no. 2 (2004): 167–191.
  • May 1994
  • Teaching Note

Conflict on a Trading Floor (A) & (B) TN

By: Joseph L. Badaracco Jr. and Jerry Useem
Teaching Note for (9-394-060) and (9-394-061). View Details
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Badaracco, Joseph L., Jr., and Jerry Useem. "Conflict on a Trading Floor (A) & (B) TN." Harvard Business School Teaching Note 394-194, May 1994.
  • May 1983
  • Article

The Resolution of Claims in Financial Distress - The Case of Massey Ferguson

By: Carliss Y. Baldwin and Scott P. Mason
Keywords: Finance
Citation
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Baldwin, Carliss Y., and Scott P. Mason. "The Resolution of Claims in Financial Distress - The Case of Massey Ferguson." Journal of Finance 38, no. 2 (May 1983).
  • November 2022
  • Article

Measuring Inequality beyond the Gini Coefficient May Clarify Conflicting Findings

By: Kristin Blesch, Oliver P. Hauser and Jon M. Jachimowicz
Prior research has found mixed results on how economic inequality is related to various outcomes. These contradicting findings may in part stem from a predominant focus on the Gini coefficient, which only narrowly captures inequality. Here, we conceptualize the... View Details
Keywords: Economic Inequalty; Gini Coefficient; Income Inequality; Equality and Inequality; Social Issues; Health; Status and Position
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Blesch, Kristin, Oliver P. Hauser, and Jon M. Jachimowicz. "Measuring Inequality beyond the Gini Coefficient May Clarify Conflicting Findings." Nature Human Behaviour 6, no. 11 (November 2022): 1525–1536.
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