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- All HBS Web (635)
- Faculty Publications (89)
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- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
and profits could be derived from scale. Customer management was relegated to selling and promoting the company's products. The customer relationship was seldom the issue. The New Economy has changed all of this. With the evolution of View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 12 May 2003
- Research & Ideas
How Hot is the “Hot Spot” Business?
high-speed Internet access over a short distance of a few hundred feet. A portable computer or PDA equipped with a Wi-Fi card can tap into the hot spot and jump onto the Net for wireless surfing. Although the hot-spot phenomenon is big... View Details
- 03 Nov 2016
- Op-Ed
Forget About Making College Affordable; Make it a Good Investment
as engineering, computer science, accounting, or finance—are much more likely to lead to a college-level job with a healthy earnings premium. However, graduates with only a bachelor’s degree in majors such as arts and humanities,... View Details
- 11 Mar 2008
- First Look
First Look: March 11, 2008
a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons... View Details
Keywords: Martha Lagace
- 22 Jan 2014
- Research & Ideas
High-Tech Immigrant Workers Don’t Cost US Jobs
employment structures within 319 large employer firms and top patenting firms during the period between 1995 and 2008. Many firms bring in immigrants through the firm-sponsored H-1B visa, the largest program for temporary skilled... View Details
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may... View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
vegetables at the point of sale, improving the speed and accuracy of the checkout. If the benefit is not immediately apparent, make it obvious through advertising and promotional materials. Lesson 2: Make The Technology Easy To Use. Most View Details
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
Not only has technology entered nearly every area of our personal life, it's the rare industry that isn't computerized, networked, and advertised on Facebook. Except one: education. Outside of the occasional computer lab, basic webpage,... View Details
- 07 Jul 2003
- Research & Ideas
The Organizational Model for Open Source
foundations in the hacker culture appears to be a contradiction in terms? O'Mahony: The hacker culture prizes autonomy and self-determination. Eric Raymond defines hackers as those who love programming for the sake of doing it, for the... View Details
Keywords: by Mallory Stark
- 05 Apr 2011
- First Look
First Look: April 5
inception and, to date, has focused on a very distinct market segment: small- and medium-sized employers, Contractors who provide computer programming services, and U.S.-based employers hiring overseas... View Details
Keywords: Sean Silverthorne
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
of a mini refrigerator and stacked on top of other line equipment. Better yet, this tighter integration would greatly reduce the manufacturing costs. The second technology was Windows NT. Teradyne's test systems included various software View Details
- 06 Mar 2006
- Research & Ideas
Winners and Losers at the Olympics
gold-medal hockey team. Twelve major multinationals, including Coca-Cola, McDonald's, John Hancock, Omega timepieces, Visa, Samsung, and Lenovo, the Chinese computer manufacturer, have paid more than $50 million each over a four-year... View Details
- 21 Sep 2011
- Research & Ideas
Gender and Competition: What Companies Need to Know
Programs at Harvard Business School. She and Bohnet, a professor at the Harvard Kennedy School who serves as director of its Women and Public Policy Program, have extensively studied gender gaps and inequality in the workplace. Their... View Details
Keywords: by Kim Girard
- 13 May 2014
- First Look
First Look: May 13
and reach new markets. In particular, the show is poised to expand to Africa, yet there are significant questions about how to tailor a program designed to capture the attention of a unique demographic within China to new cultural... View Details
Keywords: Sean Silverthorne
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
consumers trust a platform, revealing acceptable information flows increases ad effectiveness. Studies 5a and 5b, conducted in the field with a loyalty program website (i.e., a trusted platform), demonstrate this benefit of transparency.... View Details
Keywords: Sean Silverthorne
- 21 Apr 2011
- Research & Ideas
Searching for Better Practices in Social Investing
say, a cloud computing company. "I think the [venture philanthropy] model really does work," he said. "It's long term and makes it hard to see short-term results. But we can show mounting evidence that when you put in... View Details
- 03 Jun 2008
- First Look
First Look: June 3, 2008
Trading Initiative's Base Code, Nike's code of conduct, and Fair Trade. We then describe several key elements of program evaluation that are becoming standard practice in other domains, which we believe should be incorporated in future... View Details
Keywords: Martha Lagace
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
consumers. Webvan was perhaps unrealistically imagined to be such a channel. The difference between Dell and Proctor & Gamble is that Dell can supply all your computing needs, but Proctor & Gamble can never aspire to supplying all... View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
Finally, we overcome the computational burden of solving games of complete information with multiple equilibria by utilizing the GPGPU technology, using multiple processing cores in a graphics processing unit to noticeably increase View Details
Keywords: Sean Silverthorne
- 13 Mar 2007
- First Look
First Look: March 13, 2007
India Authors:A. Banerjee, Shawn A. Cole, E. Duflo, and L. Linden Periodical:Quarterly Journal of Economics (forthcoming). (August 2007) Abstract This paper presents the results of two randomized experiments conducted in schools in urban India. A remedial education... View Details
Keywords: Martha Lagace